GTS 4.0 Engine Failure
Discussion
Evening!
I had a very generic sign-off from Porsche GB today - in essence, that’s what warranties are for and I can always buy an extended warranty going forward!!
I’ve had a veritable nightmare - two failures on consecutive bank holiday weekends (Sunday each time, so had to wait till Tuesday), cancelled road trip with expenses incurred, faulty courtesy car, fault on first return after engine replacement, return visit to OPC four days later for software update, low coolant warning the next morning, failure by Porsche Assist to deliver replacement car on two consecutive days, late arrival of recovery, missed appointments at work - not to mention the fortune spent on fuel going up and down the M11, or my time and inconvenience.
Things go wrong with cars at times, and in business in general, it’s how businesses deal with these situations that sets them apart.
Porsche have scored a big own goal here, performing massively below my expectations, embarrassingly so.
I will leave the Porsche brand soon - just not good enough!
I should really have made clear that none of this is a reflection of the servicing OPC - they have always looked after my cars well and have been supportive.
I had a very generic sign-off from Porsche GB today - in essence, that’s what warranties are for and I can always buy an extended warranty going forward!!
I’ve had a veritable nightmare - two failures on consecutive bank holiday weekends (Sunday each time, so had to wait till Tuesday), cancelled road trip with expenses incurred, faulty courtesy car, fault on first return after engine replacement, return visit to OPC four days later for software update, low coolant warning the next morning, failure by Porsche Assist to deliver replacement car on two consecutive days, late arrival of recovery, missed appointments at work - not to mention the fortune spent on fuel going up and down the M11, or my time and inconvenience.
Things go wrong with cars at times, and in business in general, it’s how businesses deal with these situations that sets them apart.
Porsche have scored a big own goal here, performing massively below my expectations, embarrassingly so.
I will leave the Porsche brand soon - just not good enough!
I should really have made clear that none of this is a reflection of the servicing OPC - they have always looked after my cars well and have been supportive.
Edited by Jazzer on Wednesday 15th May 08:45
Jazzer said:
Evening!
I had a very generic sign-off from Porsche GB today - in essence, that’s what warranties are for and I can always buy an extended warranty going forward!!
I’ve had a veritable nightmare - two failures on consecutive bank holiday weekends (Sunday each time, so had to wait till Tuesday), cancelled road trip with expenses incurred, faulty courtesy car, fault on first return after engine replacement, return visit to OPC four days later for software update, low coolant warning the next morning, failure by Porsche Assist to deliver replacement car on two consecutive days, late arrival of recovery, missed appointments at work - not to mention the fortune spent on fuel going up and down the M11, or my time and inconvenience.
Things go wrong with cars at times, and in business in general, it’s how businesses deal with these situations that sets them apart.
Porsche have scored a big own goal here, performing massively below my expectations, embarrassingly so.
I will leave the Porsche brand soon - just not good enough!
Hate to say this but you bought a specialist car and it's gone slightly wrong and fixed within 6 weeks. I have a boat - we've been working on an engine issue for a few months - took it out last weekend with friends and it made it 1.2 miles before we limped home - new parts arrived today and they weren't correct either. Still costs £260 mooring pm not to use it. But it's part of the experience of such things - or I'd drive a Volvo, wouldn't have a boat and would drink shandy's. You've got an epic car back after a couple of weeks of issues. Enjoy it and move on. (And don't ever buy a boat). I had a very generic sign-off from Porsche GB today - in essence, that’s what warranties are for and I can always buy an extended warranty going forward!!
I’ve had a veritable nightmare - two failures on consecutive bank holiday weekends (Sunday each time, so had to wait till Tuesday), cancelled road trip with expenses incurred, faulty courtesy car, fault on first return after engine replacement, return visit to OPC four days later for software update, low coolant warning the next morning, failure by Porsche Assist to deliver replacement car on two consecutive days, late arrival of recovery, missed appointments at work - not to mention the fortune spent on fuel going up and down the M11, or my time and inconvenience.
Things go wrong with cars at times, and in business in general, it’s how businesses deal with these situations that sets them apart.
Porsche have scored a big own goal here, performing massively below my expectations, embarrassingly so.
I will leave the Porsche brand soon - just not good enough!
Much as @Petrus1983 has said, I really feel for you, but don't expect too much better elsewhere.
For many years my only experience close to comparable with Porsche had been Toyota. Wasn't as good, but was comparable at its best. I was lied to, sent around the houses, spent endless hours waiting for faults to be checked and was told nothing found, when an independent garage could tell me exactly which warranty claim they were trying to escape with a quick read of fault codes.
The final straw was when my GT86 started misbehaving after a recall that involved engine out and apart. After 5 months I had had numerous warning lights, 3 breakdowns, and it had been into the Toyota dealer on a transporter twice because it wasn't driveable. After I had told them they just needed to figure out what was wrong, they concluded it needed a new engine wiring loom and a couple of sensors, I'm pretty sure because they had damaged them getting the engine out or back in again for the recall work. I'd owned it from new, but it was out of warranty. Bill was just under £2k. I pointed out that they had likely caused the issue, as the car had been faultless for 70k miles before the recall. The "best they could do" was to get Toyota to pay for parts, while I paid for labour, which was about half the bill. Paid the money rather than pay a solicitor for an ugly fight.
The year before, my 981 GT4 went in for the gearbox recall they all got. It came home with a squeaky clutch release mechanism. When I called the OPC about it, they were really clear that because the car was now on an extended warranty, if it was a wear and tear item I'd be liable for the whole cost of gearbox out as well as any parts. But if it was anything they had done during the recall, it would be FOC. They called the day after taking it in to say it was an error on their part, they put it right, and there would be no charge. A royal PITA to have to back and forth with the car yet again, but an honest dealer trying to do the right thing.
So once I got the Toyota back, ordered a new 718 Cayman 2.0, and PX'd the Toyota against it when it eventually came. I can deal with problems, but not liars and cheats.
Also in favour of Porsche, I have some close colleagues with Range Rovers and Land Rovers. And friends with Ferraris and Maseratis. It really isn't that good for them. The cars must all be amazing to drive, because the reliability, recovery and servicing issues would be completely intolerable to me.
@Jazzer, sincerely hope that at least the car manages to restore some faith, even more so the OPC that has been looking after it. Just make sure you tell them that you're really not happy as well as us.
Liam
For many years my only experience close to comparable with Porsche had been Toyota. Wasn't as good, but was comparable at its best. I was lied to, sent around the houses, spent endless hours waiting for faults to be checked and was told nothing found, when an independent garage could tell me exactly which warranty claim they were trying to escape with a quick read of fault codes.
The final straw was when my GT86 started misbehaving after a recall that involved engine out and apart. After 5 months I had had numerous warning lights, 3 breakdowns, and it had been into the Toyota dealer on a transporter twice because it wasn't driveable. After I had told them they just needed to figure out what was wrong, they concluded it needed a new engine wiring loom and a couple of sensors, I'm pretty sure because they had damaged them getting the engine out or back in again for the recall work. I'd owned it from new, but it was out of warranty. Bill was just under £2k. I pointed out that they had likely caused the issue, as the car had been faultless for 70k miles before the recall. The "best they could do" was to get Toyota to pay for parts, while I paid for labour, which was about half the bill. Paid the money rather than pay a solicitor for an ugly fight.
The year before, my 981 GT4 went in for the gearbox recall they all got. It came home with a squeaky clutch release mechanism. When I called the OPC about it, they were really clear that because the car was now on an extended warranty, if it was a wear and tear item I'd be liable for the whole cost of gearbox out as well as any parts. But if it was anything they had done during the recall, it would be FOC. They called the day after taking it in to say it was an error on their part, they put it right, and there would be no charge. A royal PITA to have to back and forth with the car yet again, but an honest dealer trying to do the right thing.
So once I got the Toyota back, ordered a new 718 Cayman 2.0, and PX'd the Toyota against it when it eventually came. I can deal with problems, but not liars and cheats.
Also in favour of Porsche, I have some close colleagues with Range Rovers and Land Rovers. And friends with Ferraris and Maseratis. It really isn't that good for them. The cars must all be amazing to drive, because the reliability, recovery and servicing issues would be completely intolerable to me.
@Jazzer, sincerely hope that at least the car manages to restore some faith, even more so the OPC that has been looking after it. Just make sure you tell them that you're really not happy as well as us.
Liam
LiamH66 said:
For many years my only experience close to comparable with Porsche had been Toyota. Wasn't as good, but was comparable at its best. I was lied to, sent around the houses, spent endless hours waiting for faults to be checked and was told nothing found, when an independent garage could tell me exactly which warranty claim they were trying to escape with a quick read of fault codes.
I have and probably still do think that Toyota/Lexus are one of the best but surprisingly I had an issue with a new car some years ago.I replaced an MR2 I had with a pretty much identical brand new one, the first thing I noticed was the tappets were louder than my previous car. I booked the car in for them to check them, after an hour they rang and said there was nothing wrong with them. Knowing how long it takes to do that job I asked them how they arrived at that conclusion, their answer was their mechanic knows how to do his job. Unhappy with that type of response I contacted Toyota GB and took it up with them.
They very politely explained that the chances of an engine leaving the factory with noisy tappets was very unlikely and as checking them was a long job they were reluctant to do it, probably for nothing. I maintained I was not happy with that answer and they then called my bluff and said they were happy to check them if I paid the bill if I was wrong. I asked them to give me the weekend to think about it, they agreed.
The weekend came, I took the car in to work, stripped it down, measured all the tappets and noted all 16 of the gaps.
Monday I rang them up and agreed to their offer, but only on the condition that whoever checked the tappets would run through them with me one by one - because I had already measured them and had noted what they all were. Somewhat surprised but unphased they booked it in, checked them then rang back with the 'results', we agreed 15 shims were to be changed, Toyota picked up the tab and compensated me for having done the job and then some.
Would I buy a Toyota/Lexus again, absolutely.
Oh it continues.
The OPC that supplied the car apparently called, voicemailed and emailed multiple times over the last week to discuss options, but strangely there is no record of any such communications on my devices.
I spoke to them once last Wednesday - they were going to get back to me with options/valuations etc
This is really most curious - no such issues existed last July when I bought the car, like a village idiot, for cash.
They did though manage to call me this morning at 11:34am when I was presenting, presumably with a nudge from Porsche GB.
The whole thing stinks, doesn't it?
The OPC that supplied the car apparently called, voicemailed and emailed multiple times over the last week to discuss options, but strangely there is no record of any such communications on my devices.
I spoke to them once last Wednesday - they were going to get back to me with options/valuations etc
This is really most curious - no such issues existed last July when I bought the car, like a village idiot, for cash.
They did though manage to call me this morning at 11:34am when I was presenting, presumably with a nudge from Porsche GB.
The whole thing stinks, doesn't it?
Jazzer, very sad story and i agree if you spend that much money on anything especially a performance car i would expect much better reliablilty and servicing from Porsche.
I can understand losing faith in the brand but do they care? they have had a very good run over the last few years but i am sure the current cliamte is biting hard.
It reminds me of my old director who had one of the first 996 convertibles, 150 miles in and a seized engine!! taken back to OPC who shipped engine to Germany, he told them to keep the car.
I can understand losing faith in the brand but do they care? they have had a very good run over the last few years but i am sure the current cliamte is biting hard.
It reminds me of my old director who had one of the first 996 convertibles, 150 miles in and a seized engine!! taken back to OPC who shipped engine to Germany, he told them to keep the car.
Jazzer said:
The whole thing stinks, doesn't it?
Not really.The facts are you bought a newish car and unfortunately the engine let go.
Porsche stepped up and replaced the engine with a brand new one, quite quickly I would say.
During the swap the car ended up with an air lock, unfortunate, but they sorted it and it is presumably now done (?).
At some point in the proceedings you have tried to find ways out of owning it and the communications have been rubbish.
Should it have happened, no.
Have you been inconvenienced, yes, quite a bit (do you think they wanted any of this?).
Could Porsche have done better, loans cars etc, probably yes.
Will you be compensated, yes, within reason.
Is life perfect, no.
Time to move on, with or without a Porsche, the choice is yours.
981Boxess said:
Not really.
The facts are you bought a newish car and unfortunately the engine let go.
Porsche stepped up and replaced the engine with a brand new one, quite quickly I would say.
During the swap the car ended up with an air lock, unfortunate, but they sorted it and it is presumably now done (?).
At some point in the proceedings you have tried to find ways out of owning it and the communications have been rubbish.
Should it have happened, no.
Have you been inconvenienced, yes, quite a bit (do you think they wanted any of this?).
Could Porsche have done better, loans cars etc, probably yes.
Will you be compensated, yes, within reason.
Is life perfect, no.
Time to move on, with or without a Porsche, the choice is yours.
Did you read my last post?The facts are you bought a newish car and unfortunately the engine let go.
Porsche stepped up and replaced the engine with a brand new one, quite quickly I would say.
During the swap the car ended up with an air lock, unfortunate, but they sorted it and it is presumably now done (?).
At some point in the proceedings you have tried to find ways out of owning it and the communications have been rubbish.
Should it have happened, no.
Have you been inconvenienced, yes, quite a bit (do you think they wanted any of this?).
Could Porsche have done better, loans cars etc, probably yes.
Will you be compensated, yes, within reason.
Is life perfect, no.
Time to move on, with or without a Porsche, the choice is yours.
I was referring to that.
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