Additional charges on the bill

Additional charges on the bill

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Cotty

Original Poster:

39,649 posts

285 months

Tuesday 7th May
quotequote all
Just reading the "Admin Fee" when buying a car thread https://www.pistonheads.com/gassing/topic.asp?h=0&...
The OP was buying a used car and the garage included a £99 "Admin Fee" on the invoice.

Got me thinking, what other companies/industries add addition charges to your bill? Few I can think of:

Restaurants - service charge
Cinema - booking fee
Garages - admin fee

Any more?

RustyMX5

7,235 posts

218 months

Tuesday 7th May
quotequote all
Airlines
Banks / Building Societies

thepritch

624 posts

166 months

Tuesday 7th May
quotequote all
A few shops online that give prices without VAT, but don’t tell you the price was exclusive of VAT. You only find out when you checkout.

Kwackersaki

1,388 posts

229 months

Tuesday 7th May
quotequote all
Carpetright!

Once ordered a carpet and there was a £19 charge for arranging the fitters. Which I assumed was a 30 sec call to ask if they were available on such and such a date.

vikingaero

10,462 posts

170 months

Tuesday 7th May
quotequote all
Restaurants are definitely the worst.

Some behave reasonably, others are proper pish takers.
Some take a % of the tip if paid by card
Some owners think they deserve all or a share of the tip
Some add 12.5% service charge automatically

Some go the full blown American model:
Ordering drinks in a London bar and finding a service charge on the bill for getting your own drinks is increasing common
wky London restaurant adds a "Brand Charge" https://www.telegraph.co.uk/business/2024/04/04/ch...

FRO

bigandclever

13,822 posts

239 months

Tuesday 7th May
quotequote all
Not especially out of the ordinary but my last AirBnB bill was £50 ... plus £20 cleaning fee and £12 service fee (and then plus £15 taxes). So my last AirBnB bill was double the headline price.

Cotty

Original Poster:

39,649 posts

285 months

Tuesday 7th May
quotequote all
bigandclever said:
Not especially out of the ordinary but my last AirBnB bill was £50 ... plus £20 cleaning fee and £12 service fee (and then plus £15 taxes). So my last AirBnB bill was double the headline price.
What exactly is the service charge, on an AirBnB booking, for exactly. confused

Ken_Code

659 posts

3 months

Tuesday 7th May
quotequote all
Cotty said:
What exactly is the service charge, on an AirBnB booking, for exactly. confused
I’ve had this, plus a cleaning charge that was more than a night’s stay, and then arrived to find demands that I hoover, take out the bins and dust before I leave.

vikingaero

10,462 posts

170 months

Tuesday 7th May
quotequote all
I last used Uber Eats a few years ago and still get the emails offering me x% or £x off.

So one bored day I priced up an order for KFC. If you go instore the Boneless Meal is £18.99 and £23.99 on Uber. Add on delivery fee, service fee and the cost was c£30. And people order breakfasts for £6 from McDonalds etc when the total cost is double that with fees.

We're definitely on a roll with "fees" in this country.

bigandclever

13,822 posts

239 months

Tuesday 7th May
quotequote all
Ken_Code said:
Cotty said:
What exactly is the service charge, on an AirBnB booking, for exactly. confused
I’ve had this, plus a cleaning charge that was more than a night’s stay, and then arrived to find demands that I hoover, take out the bins and dust before I leave.
One cheeky bd thing they started doing a few weeks ago was adding an extra percentage fee for cross-currency bookings. And I quote ..

footpads said:
For bookings where the guest pays using a different currency from the one set by the Host for their listing, we adjust our fees to align with the value we provide to our guests. For these cross-currency bookings, the guest service fee will include an additional amount.
It's about an extra 2% I think, but I haven't done the maths.

cliffords

1,394 posts

24 months

Tuesday 7th May
quotequote all
We have a nice country pub right by us. Fairly young staff and chef and established and local customers. We had two meals in there last summer, not again.

Menu price is quite steep. Then at the bottom of the menu a 15% service charge will be added. At least they tell you. When the bill arrives there is a table charge to sit outside £5 and a condiments and bread sticks charge £3.50. I am not sure why we went twice but not again.

Glassman

22,597 posts

216 months

Tuesday 7th May
quotequote all
Additional fees is taking the piss and smacks of tax dodge.

Last night I retracted an eBay bid after spotting a note under the current bid box which said the winning bid would be subject to VAT.

This idea of getting the most from the sale by separating it from fees like it's not their problem is y.

Edited by Glassman on Tuesday 7th May 09:23

dundarach

5,098 posts

229 months

Tuesday 7th May
quotequote all
Kwackersaki said:
Carpetright!

Once ordered a carpet and there was a £19 charge for arranging the fitters. Which I assumed was a 30 sec call to ask if they were available on such and such a date.
Any and all fking carpet shops piss me off with 'you have to pay the fitters' fk off shops


98elise

26,732 posts

162 months

Tuesday 7th May
quotequote all
Resort fees in US hotels.

Last time I stayed in NY there was a $30 a night resort fee. The "resort" was use their gym, and WiFi. The gym was a room in the basement about the size of a standard hotel room. My local gym is 20 times the size and charges £30 a month. Charging for WiFi is like charging for hot water. It should standard for a hotel.

Cotty

Original Poster:

39,649 posts

285 months

Tuesday 7th May
quotequote all
98elise said:
Charging for WiFi is like charging for hot water. It should standard for a hotel.
Travelodge charge £3 for WiFi for the duration of your stay, regardless whether you stay one night or five.

JagLover

42,513 posts

236 months

Tuesday 7th May
quotequote all
dundarach said:
Kwackersaki said:
Carpetright!

Once ordered a carpet and there was a £19 charge for arranging the fitters. Which I assumed was a 30 sec call to ask if they were available on such and such a date.
Any and all fking carpet shops piss me off with 'you have to pay the fitters' fk off shops
Well it is a separate service and you can have your own fitters, and many people do, so why would you pay for carpets and fitting?

Fatboy

7,986 posts

273 months

Tuesday 7th May
quotequote all
JagLover said:
dundarach said:
Kwackersaki said:
Carpetright!

Once ordered a carpet and there was a £19 charge for arranging the fitters. Which I assumed was a 30 sec call to ask if they were available on such and such a date.
Any and all fking carpet shops piss me off with 'you have to pay the fitters' fk off shops
Well it is a separate service and you can have your own fitters, and many people do, so why would you pay for carpets and fitting?
No problem with fitting as an extra cost, but getting you to pay the fitters directly is just the shop dodging any responsibility for the fitting that they're arranging, and not on...

Cotty

Original Poster:

39,649 posts

285 months

Tuesday 7th May
quotequote all
Fatboy said:

No problem with fitting as an extra cost, but getting you to pay the fitters directly is just the shop dodging any responsibility for the fitting that they're arranging, and not on...
I think what Kwackersaki was annoyed at was the £19 charge for arranging the fitters. Like he/she couldn't call them directly.

Sticks.

8,805 posts

252 months

Tuesday 7th May
quotequote all
bigandclever said:
Not especially out of the ordinary but my last AirBnB bill was £50 ... plus £20 cleaning fee and £12 service fee (and then plus £15 taxes). So my last AirBnB bill was double the headline price.
I can see why they do this. Staying one night it costs as much to clean as if you'd stayed a week, but you can't include all the cost as it'd make one night unrealistic. It'd be better to include it in the price, and for my hol let there's a min of 2 nights' stay. My agent does add a booking fee of £50+ though, which I think is unhelpful. They also charge me an annual fee as well as their 20%.

Glosphil

4,381 posts

235 months

Tuesday 7th May
quotequote all
thepritch said:
A few shops online that give prices without VAT, but don’t tell you the price was exclusive of VAT. You only find out when you checkout.
A local wheel refurbishing company does this. Have been for years. I have reported them to HMRC 3 times but nothing is done.

Last time I was in there I warned a customer who had just left 4 wheels that when they
collected their bill would be 20% more than quoted & they asked for their wheels back & left. I been banned! If I had the time I would park my car outside with a large sign stating, "Warning - Prices don't include VAT".