Motocard – reliable retailer or not?
Discussion
What’s Motocard like? Have you ever used them?
TrustPilot reviews seem mixed—almost 70% are five-star, but over 10% of reviews are one-star.
TrustPilot reviews seem mixed—almost 70% are five-star, but over 10% of reviews are one-star.
Bought a cheap helmet from them, turned up after 10 days only to be too small. Asked if it could be swapped for a larger size to which I was told its £30+ to return the one you have now. Thus the savings over a UK purchase lost. My missus tried it on and thankfully it fitted her so not a total loss. Subsequently bought a completely different lid at 3 times the cost from another supplier. As said, all good till a return is required -but they were very quick replying to the emails so not difficult to deal with.
I’ve bought a couple of things from them and got slightly caught out on having to pay VAT on a helmet, which is VAT free, but the shipping company sorted that part for me whilst Motocard washed their hands of it.
To be fair they do say something on their website about them not being responsible for those sort of taxes but wouldn’t use them again because of their lack of interest in helping to sort.
To be fair they do say something on their website about them not being responsible for those sort of taxes but wouldn’t use them again because of their lack of interest in helping to sort.
Salted_Peanut said:
Thanks – very helpful. Do you think Motardinn is any better? Or worse?
Some products aren’t available from UK retailers, so buying from overseas can be the only option.
used Motardinn for clothing whcih was no longer avibale in GB fine much cheaperSome products aren’t available from UK retailers, so buying from overseas can be the only option.
also used Snowinn for ski stuff when one of the kids went skiing again no issues
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