Retailer claim returned parcel not received

[Muzzer79]

snuffy said:

Muzzer79 said:

In transport claims, PODs are everything.

One is obliged to get a signature of someone on site, not a particular person (unless specified otherwise)

If one is going to refute a signed POD, it’s up to the receiver to have a good reason (with evidence) why, otherwise the sender with the POD will be sided with.

In the Curious Case of the Missing Trainers, the shoe shop is disputing the POD, because they are saying no one by the name on the POD works for them. And if Pat delivered it to the wrong address, and some other gadgy signed for it when accepting a load of other parcels, then they may will be correct.

Quite agree.

The OP has a POD. It’s up to the retailer to prove it’s gone to the wrong address.

[Simpo Two]

Muzzer79 said:

Simpo Two said:

Technical point - what's to stop the OP keeping all 8 pairs of shoes but sending the retailer a box of rubbish instead? He'll get a POD but all that proves is that *something* was delivered. The contents could be anything.

This happens, a surprising amount of times.

Cameras are used to show carton opening, in some advanced operations.

What we need is some special places where people can go to try stuff on before they buy...

[Braveheart300]

Chuffedmonkey said:

I am more surprised it didn't flag as fraud? That amount of trainers ordered on potentially 1 transaction would surely be a red flag. It happened to my wife in the past and she didn't order them.

Saying that the OP probably did get an approve message from his banking App.

Fraud? Ive done the same as the OP and not once been raised as Fraud.

Nike release new running trainers around twice a year, i'll buy sometimes 2/3 sizes of the shoe and sometimes 2 new releases at same time so could have 6+ pairs of trainers and only intend to keep 2 pairs.

Simple return process, have 60 days and you can even wear them and still return them.

I know lots and lots of people that do this, it's just the norm nowadays and not unusual in any way.

[kestral]

Simpo Two said:

What we need is some special places where people can go to try stuff on before they buy...

[pavarotti1980]

Simpo Two said:

What we need is some special places where people can go to try stuff on before they buy...

And with an online retailer only how would you do this?