Dealer has has my 991.2 GT3 for 8 weeks!
Discussion
Just wanted to share my experience after purchasing a 991.2 GT3 PDK from a Porsche main dealer back in January, I could also do with some advice. I'll try and keep it brief...
We agreed on a deal with the completion set for January, and I paid in full within that timeframe, but ended up collecting the car on February 2nd. I had paid extra for silver-finished wheels, so I was disappointed to find them in titanium upon collection. The dealership apologised and promised to correct this. Given that I had traveled to the dealership and didn't want to return via public transport, I decided to take delivery of the car as it was.
A few weeks and several hundred miles later, I took the car in to have the wheels corrected, and they provided me with a courtesy vehicle. During the brief period I had driven the car, I noticed a stuttering noise at 8,500 rpm in 3rd gear under full throttle, resembling a limiter or misfire, though the car still pulled. I mentioned this to the dealership, suspecting it was a minor issue since the car otherwise drove flawlessly.
Initially, the dealership claimed that the issues with the car were normal, attributing them to the gearbox resetting to learn my driving habits. However, as an experienced owner of these models, I was skeptical. The dealership was unable to conduct their own road test due to speed limit restrictions, so a senior technician joined me for a drive and quickly agreed the behavior was abnormal, suggesting a misfire. After changing some sensors and spark plugs, I returned to the dealership—about 40 miles away—to find the problem unchanged. Consequently, they contacted their headquarters in Germany, who now believe the PDK gearbox is faulty and needs replacement.
To their credit, after I voiced my concerns about compensation, the dealership quickly proposed buying back the car. To avoid further complications and potentially resell it at a higher price during the summer. Nevertheless, after reviewing the market and noting that the car was still £7,000 to £8,000 cheaper than any similar model within the Porsche network, I decided to wait for the gearbox replacement, which could take another month. If this doesn't resolve the issue, I'll have to reject the car. Although I'm confident they will handle it appropriately, I believe compensation is warranted given that I haven’t had use of the car or the financial benefit of the money invested, and I've missed out on two trips with it now uncertain if it'll be ready in time for Le Mans.
To be honest, with work and other home issues keeping me busy, I may have been a bit lenient in handling this situation.
We agreed on a deal with the completion set for January, and I paid in full within that timeframe, but ended up collecting the car on February 2nd. I had paid extra for silver-finished wheels, so I was disappointed to find them in titanium upon collection. The dealership apologised and promised to correct this. Given that I had traveled to the dealership and didn't want to return via public transport, I decided to take delivery of the car as it was.
A few weeks and several hundred miles later, I took the car in to have the wheels corrected, and they provided me with a courtesy vehicle. During the brief period I had driven the car, I noticed a stuttering noise at 8,500 rpm in 3rd gear under full throttle, resembling a limiter or misfire, though the car still pulled. I mentioned this to the dealership, suspecting it was a minor issue since the car otherwise drove flawlessly.
Initially, the dealership claimed that the issues with the car were normal, attributing them to the gearbox resetting to learn my driving habits. However, as an experienced owner of these models, I was skeptical. The dealership was unable to conduct their own road test due to speed limit restrictions, so a senior technician joined me for a drive and quickly agreed the behavior was abnormal, suggesting a misfire. After changing some sensors and spark plugs, I returned to the dealership—about 40 miles away—to find the problem unchanged. Consequently, they contacted their headquarters in Germany, who now believe the PDK gearbox is faulty and needs replacement.
To their credit, after I voiced my concerns about compensation, the dealership quickly proposed buying back the car. To avoid further complications and potentially resell it at a higher price during the summer. Nevertheless, after reviewing the market and noting that the car was still £7,000 to £8,000 cheaper than any similar model within the Porsche network, I decided to wait for the gearbox replacement, which could take another month. If this doesn't resolve the issue, I'll have to reject the car. Although I'm confident they will handle it appropriately, I believe compensation is warranted given that I haven’t had use of the car or the financial benefit of the money invested, and I've missed out on two trips with it now uncertain if it'll be ready in time for Le Mans.
To be honest, with work and other home issues keeping me busy, I may have been a bit lenient in handling this situation.
Edited by markda on Tuesday 30th April 23:11
I see where your thinking is going, but to be honest, I don't really see it as anything more than an inconvenience at this stage…
The car hasn't covered enough miles to consider a replacement as beneficial. What really bothers me is not having the car after paying for it, ruined 2 trips I had planned plus I've had 3-4 months of all related running costs and have essentially lost some of the 24-month warranty.
The car hasn't covered enough miles to consider a replacement as beneficial. What really bothers me is not having the car after paying for it, ruined 2 trips I had planned plus I've had 3-4 months of all related running costs and have essentially lost some of the 24-month warranty.
It sounds like I'll just have to wait and see how things unfold over the next month. Hopefully, there won't be any delays with the parts, and the car will make back to me in time for Le Mans. They've been quite reasonable so far. I'm pretty annoyed about the trips it has ruined. I had hoped they could have offered me something more exciting than a Macan T as a temporary replacement, but I guess these are first world problems.
I already own an SUV, and they've had to replace the courtesy vehicle once already because I exceeded the mileage limit. They provided a brand new car with just 40 miles on it, but understandably, they won't allow it to be taken out of the country.
At this point, my primary concern is that their approach to repairs seems to be just swapping parts without any guarantee of solving the problem, which they have openly acknowledged. Once there's evidence that the issue has been resolved, I plan to revisit discussions about complimentary service or extending the warranty.
At this point, my primary concern is that their approach to repairs seems to be just swapping parts without any guarantee of solving the problem, which they have openly acknowledged. Once there's evidence that the issue has been resolved, I plan to revisit discussions about complimentary service or extending the warranty.
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