Servicing woes, 981 Cayman GTS

[981Boxess]

BandOfBrothers said:

The difference being the general public are paying for your "expertise"...

It is literally your job to fix their problems.

Agreed - but the point I was making was that all businesses will have 'issues' along the way, once that has happened their only option is to put what was wrong right and try to reduce the odds of it happening again.

[Discombobulate]

981Boxess said:

Agreed - but the point I was making was that all businesses will have 'issues' along the way, once that has happened their only option is to put what was wrong right and try to reduce the odds of it happening again.

This. It shouldn't happen in the first place, but when it does, how the customer reacts makes a big difference to whether the problem is fixed, and the likelihood of it happening again. First step has to be to confront the garage surely?

[981Boxess]

Discombobulate said:

981Boxess said:

Agreed - but the point I was making was that all businesses will have 'issues' along the way, once that has happened their only option is to put what was wrong right and try to reduce the odds of it happening again.

This. It shouldn't happen in the first place, but when it does, how the customer reacts makes a big difference to whether the problem is fixed, and the likelihood of it happening again. First step has to be to confront the garage surely?

I would have contacted them ASAP to raise my concerns (no ranting).
I would have arranged for them to finish their job off to my satisfaction at a convenient time to myself while I wait.
I would expect them to offer me some sort of compensation to take the edge off the situation so everyone leaves happy.

The workshop manager should then mark the fitter's card and keep an eye on his jobs.

[FMOB]

981Boxess said:

Discombobulate said:

981Boxess said:

Agreed - but the point I was making was that all businesses will have 'issues' along the way, once that has happened their only option is to put what was wrong right and try to reduce the odds of it happening again.

This. It shouldn't happen in the first place, but when it does, how the customer reacts makes a big difference to whether the problem is fixed, and the likelihood of it happening again. First step has to be to confront the garage surely?

I would have contacted them ASAP to raise my concerns (no ranting).
I would have arranged for them to finish their job off to my satisfaction at a convenient time to myself while I wait.
I would expect them to offer me some sort of compensation to take the edge off the situation so everyone leaves happy.

The workshop manager should then mark the fitter's card and keep an eye on his jobs.

From personal experience of 2 different OPC's and an approved bodyshop I just will not use anything official porsche anymore, in my eyes the Porsche badge in the uk is a warning to be best avoided.

They charge a fortune, are generally incompetent and in one case genuinely dangerous.

[Mikebentley]

I came here as the OP linked this thread rom another. It seems unless I’m missing something that there maybe an issue with an oil sensor. We haven’t got to the bottom of whether the brakes were done. The plugs may have been done. Has the OPC been challenged?

[Slippydiff]

Discombobulate said:

This. It shouldn't happen in the first place, but when it does, how the customer reacts makes a big difference to whether the problem is fixed, and the likelihood of it happening again. First step has to be to confront the garage surely?

The Crimson Avenger confronts :

https://m.youtube.com/watch?v=pCCdT_THQzw&pp=y...

[andygo]

Mikebentley said:

I came here as the OP linked this thread rom another. It seems unless I’m missing something that there maybe an issue with an oil sensor. We haven’t got to the bottom of whether the brakes were done. The plugs may have been done. Has the OPC been challenged?

I don’t believe there is an oil sensor issue. It was showing as circa 1litre short and sure enough, that’s how much it took to show the correct level.
I haven’t re contacted the OPC as I’m waiting until I can put in a personal appearance.

[FMOB]

andygo said:

Mikebentley said:

I came here as the OP linked this thread rom another. It seems unless I’m missing something that there maybe an issue with an oil sensor. We haven’t got to the bottom of whether the brakes were done. The plugs may have been done. Has the OPC been challenged?

I don’t believe there is an oil sensor issue. It was showing as circa 1litre short and sure enough, that’s how much it took to show the correct level.
I haven’t re contacted the OPC as I’m waiting until I can put in a personal appearance.

When you go nose to nose with them, what are your expectations? Is it worth wasting your time on as you will get an insincere apology, yes they might offer a few crumbs but would you really want these muppets working on your car again?

I can understand about the warranty but the car is at the age where wear 'n' tear is the likely outcome rather than a sucessful claim so the warranty value is diminishing.

[andygo]

Agreed, they don’t give a monkeys imho.

[ChrisW.]

I guess there are OPC's and OPC's ... it's not how problems happen (other than for future best practice) ... it's the way in which they are (hopefully) amicably resolved that's important to me.

Problems can be built-up or solved ... ??

[981Boxess]

FMOB said:

From personal experience of 2 different OPC's and an approved bodyshop I just will not use anything official porsche anymore, in my eyes the Porsche badge in the uk is a warning to be best avoided.

They charge a fortune, are generally incompetent and in one case genuinely dangerous.

There are 46(?) OPCs in the UK, you have used only two of them maybe a few times in total and an approved bodyshop and from that very limited OPC network experience you have concluded they are "generally incompetent". If you have had genuine complaints about poor service you have experienced then that is unfortunate but that is only based on your visits to those two OPCs, others using those very same places may have had a completely different experience to yours. If you take all the PH Porsche posters and lump them together that number will be a very small percentage of UK owners so I wouldn't use what you read on here as an overall picture either. People will generally only post to complain, how many posters start a thread to say they had great service and work done without any issues, I never have.

No, OPCs are not cheap but I wouldn't say they charge a 'fortune' either given the level of cars we are talking about. It seems to me that people all want the Brand/Image and chrome and glass palaces, but when it comes to paying for them some have a problem with that. Maybe they have bought the wrong car.

[981Boxess]

andygo said:

Mikebentley said:

I came here as the OP linked this thread rom another. It seems unless I’m missing something that there maybe an issue with an oil sensor. We haven’t got to the bottom of whether the brakes were done. The plugs may have been done. Has the OPC been challenged?

I don’t believe there is an oil sensor issue. It was showing as circa 1litre short and sure enough, that’s how much it took to show the correct level.
I haven’t re contacted the OPC as I’m waiting until I can put in a personal appearance.

Making a complaint weeks later is just a waste of everyone’s time.

[andygo]

Making a complaint without gathering your facts is even bigger waste of time imho.

[981Boxess]

andygo said:

Making a complaint without gathering your facts is even bigger waste of time imho.

I would have done all that before starting the thread

[KittyLitter]

Surely the OPC would have the right to say that nothing was reported for weeks since the car was collected and therefore dispute any claims due to time lapsed.

[FMOB]

981Boxess said:

FMOB said:

From personal experience of 2 different OPC's and an approved bodyshop I just will not use anything official porsche anymore, in my eyes the Porsche badge in the uk is a warning to be best avoided.

They charge a fortune, are generally incompetent and in one case genuinely dangerous.

There are 46(?) OPCs in the UK, you have used only two of them maybe a few times in total and an approved bodyshop and from that very limited OPC network experience you have concluded they are "generally incompetent". If you have had genuine complaints about poor service you have experienced then that is unfortunate but that is only based on your visits to those two OPCs, others using those very same places may have had a completely different experience to yours. If you take all the PH Porsche posters and lump them together that number will be a very small percentage of UK owners so I wouldn't use what you read on here as an overall picture either. People will generally only post to complain, how many posters start a thread to say they had great service and work done without any issues, I never have.

No, OPCs are not cheap but I wouldn't say they charge a 'fortune' either given the level of cars we are talking about. It seems to me that people all want the Brand/Image and chrome and glass palaces, but when it comes to paying for them some have a problem with that. Maybe they have bought the wrong car.

Well I have been dealing with cars for many years and used dealers from many different brands and a couple of bodyshops. The top 2 worst service experiences have been Porsche, have cost me several £k's in unecessary cosmetic repairs and finally put the lives of myself, other road users and pedestrians at risk because they can't repair things properly.

No other dealers I have ever used have demonstrated such extraordinary levels of incompetence in doing basic servicing and repairs.

My opinion of Porsche dealers is based on experience but I have no issue with paying their rates but do object most strongly when I get dangerous incompetence in return.

Other people maybe quite happy with their experiences and can make their own judgements, I have used another dealer brand with more than 20 services overall and without any issues, with Porsche it must 4 or 5 services tops with 2 absolutely terrible experiences.

As statistics go that is a shocking record for Porsche.

[LunarOne]

981Boxess said:

andygo said:

Mikebentley said:

I came here as the OP linked this thread rom another. It seems unless I’m missing something that there maybe an issue with an oil sensor. We haven’t got to the bottom of whether the brakes were done. The plugs may have been done. Has the OPC been challenged?

I don’t believe there is an oil sensor issue. It was showing as circa 1litre short and sure enough, that’s how much it took to show the correct level.
I haven’t re contacted the OPC as I’m waiting until I can put in a personal appearance.

Making a complaint weeks later is just a waste of everyone’s time.

After my issue (which we put down to the oil sensor) the OPS returned my car with a Porsche-branded mug by way of apology for the inconvenience. Which is fair enough since it turned out not to be their fault in the end. I would have preferred a complimentary map update to PCM though!