Dealer has has my 991.2 GT3 for 8 weeks!
Discussion
Just wanted to share my experience after purchasing a 991.2 GT3 PDK from a Porsche main dealer back in January, I could also do with some advice. I'll try and keep it brief...
We agreed on a deal with the completion set for January, and I paid in full within that timeframe, but ended up collecting the car on February 2nd. I had paid extra for silver-finished wheels, so I was disappointed to find them in titanium upon collection. The dealership apologised and promised to correct this. Given that I had traveled to the dealership and didn't want to return via public transport, I decided to take delivery of the car as it was.
A few weeks and several hundred miles later, I took the car in to have the wheels corrected, and they provided me with a courtesy vehicle. During the brief period I had driven the car, I noticed a stuttering noise at 8,500 rpm in 3rd gear under full throttle, resembling a limiter or misfire, though the car still pulled. I mentioned this to the dealership, suspecting it was a minor issue since the car otherwise drove flawlessly.
Initially, the dealership claimed that the issues with the car were normal, attributing them to the gearbox resetting to learn my driving habits. However, as an experienced owner of these models, I was skeptical. The dealership was unable to conduct their own road test due to speed limit restrictions, so a senior technician joined me for a drive and quickly agreed the behavior was abnormal, suggesting a misfire. After changing some sensors and spark plugs, I returned to the dealership—about 40 miles away—to find the problem unchanged. Consequently, they contacted their headquarters in Germany, who now believe the PDK gearbox is faulty and needs replacement.
To their credit, after I voiced my concerns about compensation, the dealership quickly proposed buying back the car. To avoid further complications and potentially resell it at a higher price during the summer. Nevertheless, after reviewing the market and noting that the car was still £7,000 to £8,000 cheaper than any similar model within the Porsche network, I decided to wait for the gearbox replacement, which could take another month. If this doesn't resolve the issue, I'll have to reject the car. Although I'm confident they will handle it appropriately, I believe compensation is warranted given that I haven’t had use of the car or the financial benefit of the money invested, and I've missed out on two trips with it now uncertain if it'll be ready in time for Le Mans.
To be honest, with work and other home issues keeping me busy, I may have been a bit lenient in handling this situation.
We agreed on a deal with the completion set for January, and I paid in full within that timeframe, but ended up collecting the car on February 2nd. I had paid extra for silver-finished wheels, so I was disappointed to find them in titanium upon collection. The dealership apologised and promised to correct this. Given that I had traveled to the dealership and didn't want to return via public transport, I decided to take delivery of the car as it was.
A few weeks and several hundred miles later, I took the car in to have the wheels corrected, and they provided me with a courtesy vehicle. During the brief period I had driven the car, I noticed a stuttering noise at 8,500 rpm in 3rd gear under full throttle, resembling a limiter or misfire, though the car still pulled. I mentioned this to the dealership, suspecting it was a minor issue since the car otherwise drove flawlessly.
Initially, the dealership claimed that the issues with the car were normal, attributing them to the gearbox resetting to learn my driving habits. However, as an experienced owner of these models, I was skeptical. The dealership was unable to conduct their own road test due to speed limit restrictions, so a senior technician joined me for a drive and quickly agreed the behavior was abnormal, suggesting a misfire. After changing some sensors and spark plugs, I returned to the dealership—about 40 miles away—to find the problem unchanged. Consequently, they contacted their headquarters in Germany, who now believe the PDK gearbox is faulty and needs replacement.
To their credit, after I voiced my concerns about compensation, the dealership quickly proposed buying back the car. To avoid further complications and potentially resell it at a higher price during the summer. Nevertheless, after reviewing the market and noting that the car was still £7,000 to £8,000 cheaper than any similar model within the Porsche network, I decided to wait for the gearbox replacement, which could take another month. If this doesn't resolve the issue, I'll have to reject the car. Although I'm confident they will handle it appropriately, I believe compensation is warranted given that I haven’t had use of the car or the financial benefit of the money invested, and I've missed out on two trips with it now uncertain if it'll be ready in time for Le Mans.
To be honest, with work and other home issues keeping me busy, I may have been a bit lenient in handling this situation.
Edited by markda on Tuesday 30th April 23:11
I see where your thinking is going, but to be honest, I don't really see it as anything more than an inconvenience at this stage…
The car hasn't covered enough miles to consider a replacement as beneficial. What really bothers me is not having the car after paying for it, ruined 2 trips I had planned plus I've had 3-4 months of all related running costs and have essentially lost some of the 24-month warranty.
The car hasn't covered enough miles to consider a replacement as beneficial. What really bothers me is not having the car after paying for it, ruined 2 trips I had planned plus I've had 3-4 months of all related running costs and have essentially lost some of the 24-month warranty.
I was in a similar situation. Thread here: https://www.pistonheads.com/gassing/topic.asp?h=0&...
The dealers fitted a retrofittable option to the car for me. Value was c.£350. Nothing like the cost of insurance and tax of the period that they had the car but I hadn't the energy to have a war with them and just wanted it sorted, which it now is
Per above, I'd definitely push for value that they can give rather than cash as it'll be an easier way of coming to an agreement
The dealers fitted a retrofittable option to the car for me. Value was c.£350. Nothing like the cost of insurance and tax of the period that they had the car but I hadn't the energy to have a war with them and just wanted it sorted, which it now is
Per above, I'd definitely push for value that they can give rather than cash as it'll be an easier way of coming to an agreement
It sounds like I'll just have to wait and see how things unfold over the next month. Hopefully, there won't be any delays with the parts, and the car will make back to me in time for Le Mans. They've been quite reasonable so far. I'm pretty annoyed about the trips it has ruined. I had hoped they could have offered me something more exciting than a Macan T as a temporary replacement, but I guess these are first world problems.
As they've offered to buy the car back and have provided you with a Porsche courtesy car I don't think there's much more you could wish for. Consequential losses are not generally covered in business so wouldn't expect Porsche to cover any.
When the engine was replaced in my .1 GT3 I had to make do with a (almost new) Merc. estate for a few weeks, never occured to me to expect them to pay for the lost track day at Anglesey.
I tried a few times to get a nicer courtesy car but they weren't interested.
Porsche providing a new PDK without charge sounds pretty good to me, try getting that with a fezza, BMW etc (Based on anecdotal comments on forums, not to be taken as definitive information).
When the engine was replaced in my .1 GT3 I had to make do with a (almost new) Merc. estate for a few weeks, never occured to me to expect them to pay for the lost track day at Anglesey.
I tried a few times to get a nicer courtesy car but they weren't interested.
Porsche providing a new PDK without charge sounds pretty good to me, try getting that with a fezza, BMW etc (Based on anecdotal comments on forums, not to be taken as definitive information).
I would try pushing them for things that have a monetary benefit to you but can be done at cost by them. The next two services and warranty extensions for example would give you 4 years of maintenance free motoring. The cost to them, warranty excepted, is minimal but would save you ~£10k.
You have a loaner , I cannot see the problem. They seem to be fixing the car as quick as they can. Why have you not just taken the loaner on the trips ? I doubt they will baulk at that , even if they did, they could sort out a stock car for you to use instead. It's annoying not to have your car but it will be fixed and better than when you bought it !
I already own an SUV, and they've had to replace the courtesy vehicle once already because I exceeded the mileage limit. They provided a brand new car with just 40 miles on it, but understandably, they won't allow it to be taken out of the country.
At this point, my primary concern is that their approach to repairs seems to be just swapping parts without any guarantee of solving the problem, which they have openly acknowledged. Once there's evidence that the issue has been resolved, I plan to revisit discussions about complimentary service or extending the warranty.
At this point, my primary concern is that their approach to repairs seems to be just swapping parts without any guarantee of solving the problem, which they have openly acknowledged. Once there's evidence that the issue has been resolved, I plan to revisit discussions about complimentary service or extending the warranty.
robj4 said:
As they've offered to buy the car back and have provided you with a Porsche courtesy car I don't think there's much more you could wish for. Consequential losses are not generally covered in business so wouldn't expect Porsche to cover any.
This. They have offered to buy back or repair & have provided a loan car. markda said:
At this point, my primary concern is that their approach to repairs seems to be just swapping parts without any guarantee of solving the problem, which they have openly acknowledged. Once there's evidence that the issue has been resolved, I plan to revisit discussions about complimentary service or extending the warranty.
Parts darts is a very common method of fixing faults at main dealers of any brand these days. They don't have the skill nor the expertise/software/equipment to really work on the vehicles they're selling, so throwing another part at it which appears to be linked to whatever code the diagnostics spat out is the way forward.
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