newbuild flat - problem with windows - what to do..

Hi all,

My bro has recently moved into his new flat, he's been waiting 3 years for it to be finished after the contractors went bust.

Obvious shortcuts have been taken but he can live with most of them..

What he cant live with is the amount opf road noise coming through the triple glazed windows..

Now, he has been back to the builder 3 times to say he's not happy and they have looked 3 times & say nothing wrong. he has compared the noise level to another new build down the road with triple glazing. its vastly different.

The builder wont do anything else, who can he talk to?

sll very useful thanks guys, will forward to him.