Fed-Ex admin charge, pay up or do one
Discussion
pork911 said:
You accepted and did not dispute delivery. You need not have actively agreed to terms before or at all. They can impose terms simply by giving you them via email here and or a piece of paper on the package. I would be astonished if they did not.
Theres nothing on their shipping label or any of the correspondance I had with the seller or the subsequent emails from the courier when the item was dispatched. Thats the point Im curious about - can a company charge you for something without your prior knowledge by there being just some implication that you have automatically accepted their terms without an option to decline it. ShredderXLE said:
Jordie Barretts sock said:
Just pay it and stop being such an absolute melt.
Any courier company will charge for submitting imports to customs. For the amount of work involved £12.50 isn't unreasonable by any means. Or did you think that they would submit everything to HMRC for free? You knew there was import duty likely. Did you think that happened by magic?
Melt? Is that supposed to be some street talk tough guy retort or something?Any courier company will charge for submitting imports to customs. For the amount of work involved £12.50 isn't unreasonable by any means. Or did you think that they would submit everything to HMRC for free? You knew there was import duty likely. Did you think that happened by magic?
No, I assumed I could pay the tax myself online like I do with other tax returns or claims or similar or at least be given the option to.
Stop being such a drip and pay up.
Why on earth did you think FedEx would submit your package for customs inspection free of charge and then you pay online via your Government Gateway login? I assume that's what you meant? Are you registered on your gateway for import/export? No, didn't think so.
So pay up you melt and stop being so obstreporous.
Jordie Barretts sock said:
ShredderXLE said:
Jordie Barretts sock said:
Just pay it and stop being such an absolute melt.
Any courier company will charge for submitting imports to customs. For the amount of work involved £12.50 isn't unreasonable by any means. Or did you think that they would submit everything to HMRC for free? You knew there was import duty likely. Did you think that happened by magic?
Melt? Is that supposed to be some street talk tough guy retort or something?Any courier company will charge for submitting imports to customs. For the amount of work involved £12.50 isn't unreasonable by any means. Or did you think that they would submit everything to HMRC for free? You knew there was import duty likely. Did you think that happened by magic?
No, I assumed I could pay the tax myself online like I do with other tax returns or claims or similar or at least be given the option to.
Stop being such a drip and pay up.
Why on earth did you think FedEx would submit your package for customs inspection free of charge and then you pay online via your Government Gateway login? I assume that's what you meant? Are you registered on your gateway for import/export? No, didn't think so.
So pay up you melt and stop being so obstreporous.
ShredderXLE said:
pork911 said:
You accepted and did not dispute delivery. You need not have actively agreed to terms before or at all. They can impose terms simply by giving you them via email here and or a piece of paper on the package. I would be astonished if they did not.
Theres nothing on their shipping label or any of the correspondance I had with the seller or the subsequent emails from the courier when the item was dispatched. Thats the point Im curious about - can a company charge you for something without your prior knowledge by there being just some implication that you have automatically accepted their terms without an option to decline it. ShredderXLE said:
Ah, your one of those champions. Well done.
I'm not anything. I'm calling you out on refusing to pay £12.50 for a reasonable service.In answer to your question about whether you were given the option to refuse, if you had, you wouldn't have receive your parcel. Which would prefer?
If you want to wreck your credit rating over £12.50, crack on. I've no dog in the fight.
essayer said:
Again, the sender put you down as responsible for fees, and duties. Have you taken it up with them?
That's the cause of the 'problem' (on the basis we are calling £12.50 a problem).My advice to the OP is to view it like this : you're learnt something, and it only cost you £12.50! You won't make that mistake again, or at least you will be prepared next time, and you have a bit more knowledge about the import process which is all useful experience.
The items were bought through a proxy bidding service for an auction site who also arranged the shipping. So I suppose, yes if I was going to take it further it would need to be directed to them as they decided on who the courior would be. I didnt get any option. I didnt know it was fed-ex until the dispatch notice came through and there definitely werent any terms and conditions sent to me before hand to agree to that I recall (i think depending on the nature of the goods you dont always get much choice on the carrier if some parts are deemed hazardous)
pork911 said:
I would not be able to understand how they remain in business with the approach you suggest, if indeed you have not missed anything
These are the emails they send once the item is ready for dispatch, as I mentioned they dont contain any terms or conditions addressed at me.I am guessing that this is the frst time possibly that you have bought something from overseas where VAT has been charged?
12.50 is a reasonable charge for the paperwork/admin time etc etc - I couldnt be arsed doing it for this amount - nor could I be arsed having an arguement.
Fedex are pretty good - they deliver the item first - so you get the item in a good timely manner and the paerwork follows - great system, means I am not rushing to get the bill paid.
NOW - Your question - pay up? or do one? Go with the latter - and Fed-ex may actully do nothing, and you have gained 12.50 - BUT dont expect further deliveries - and if there is one - the admin fee will probably be 50.00, a special rate for for people that dont pay the first fee.
Your call as to how much aggravation you want in life....
12.50 is a reasonable charge for the paperwork/admin time etc etc - I couldnt be arsed doing it for this amount - nor could I be arsed having an arguement.
Fedex are pretty good - they deliver the item first - so you get the item in a good timely manner and the paerwork follows - great system, means I am not rushing to get the bill paid.
NOW - Your question - pay up? or do one? Go with the latter - and Fed-ex may actully do nothing, and you have gained 12.50 - BUT dont expect further deliveries - and if there is one - the admin fee will probably be 50.00, a special rate for for people that dont pay the first fee.
Your call as to how much aggravation you want in life....
TVRnutcase said:
I am guessing that this is the frst time possibly that you have bought something from overseas where VAT has been charged?
12.50 is a reasonable charge for the paperwork/admin time etc etc - I couldnt be arsed doing it for this amount - nor could I be arsed having an arguement.
Fedex are pretty good - they deliver the item first - so you get the item in a good timely manner and the paerwork follows - great system, means I am not rushing to get the bill paid.
NOW - Your question - pay up? or do one? Go with the latter - and Fed-ex may actully do nothing, and you have gained 12.50 - BUT dont expect further deliveries - and if there is one - the admin fee will probably be 50.00, a special rate for for people that dont pay the first fee.
Your call as to how much aggravation you want in life....
No, have ordered quite a lot of parts from abroad but its the first time from Fedex. Previously Ive had cards left to pay the duty before they deliver the item or ive gone to the depot and paid the duty at the counter.12.50 is a reasonable charge for the paperwork/admin time etc etc - I couldnt be arsed doing it for this amount - nor could I be arsed having an arguement.
Fedex are pretty good - they deliver the item first - so you get the item in a good timely manner and the paerwork follows - great system, means I am not rushing to get the bill paid.
NOW - Your question - pay up? or do one? Go with the latter - and Fed-ex may actully do nothing, and you have gained 12.50 - BUT dont expect further deliveries - and if there is one - the admin fee will probably be 50.00, a special rate for for people that dont pay the first fee.
Your call as to how much aggravation you want in life....
ShredderXLE said:
No, have ordered quite a lot of parts from abroad but its the first time from Fedex. Previously Ive had cards left to pay the duty before they deliver the item or ive gone to the depot and paid the duty at the counter.
Were you also charged an admin fee on those deliveries? I would expect you were.I think your best course it to accept that the way FedEx do things is in many ways better, as you get your delivery faster, and the lack of communication about the admin fee is a minor irritant.
You are welcome to engage in whatever molehill to mountain conversions you find appealing, but I think you're likely making a rod for your own back in doing so.
ShredderXLE said:
The items were bought through a proxy bidding service for an auction site who also arranged the shipping. So I suppose, yes if I was going to take it further it would need to be directed to them as they decided on who the courior would be. I didnt get any option. I didnt know it was fed-ex until the dispatch notice came through and there definitely werent any terms and conditions sent to me before hand to agree to that I recall (i think depending on the nature of the goods you dont always get much choice on the carrier if some parts are deemed hazardous)
You didn't get the option to choose which carrier was used, but that is irrelevant anyway, so its immaterial to your rant.Irrespective of whether it was Fed-Ex, DHL, UPS, Royal Mail, etc, everyone would have charged an admin fee to process your imported goods, so you would still have had to pay, and most likely upfront before the parcel was delivered.
Mandat said:
You didn't get the option to choose which carrier was used, but that is irrelevant anyway, so its immaterial to your rant.
Irrespective of whether it was Fed-Ex, DHL, UPS, Royal Mail, etc, everyone would have charged an admin fee to process your imported goods, so you would still have had to pay, and most likely upfront before the parcel was delivered.
Not sure where I'm "ranting"?Irrespective of whether it was Fed-Ex, DHL, UPS, Royal Mail, etc, everyone would have charged an admin fee to process your imported goods, so you would still have had to pay, and most likely upfront before the parcel was delivered.
I asked a question in my first post which was;
If they want to me to pay the additional fees should there have been somewhere in this process where I personally and formally agreed to it before they hand over my parcel?
Admin fees on imported parts have been around for decades, parts from USA, Canada, Japan, ie outside eu, all incurr costs, either paid upfront or normally via parcel force etc on delivery, including admin fees.
12.50 is fair, 20 years ago it was 8 quid to 12 quid.
Since Brexit, import duties also apply from eu, but there are limits where it’s in effect ignored, 50 quid or 150 quid I think.
In answer to your question, I would have paid it, and think you should pay it now. It’s reasonable, if your duty and vat was 75 quid, the parts were a few hundred. What is an extra 12.50 in the scale of things. Pay up and remember such charges exist next time when you budget for stuff.
12.50 is fair, 20 years ago it was 8 quid to 12 quid.
Since Brexit, import duties also apply from eu, but there are limits where it’s in effect ignored, 50 quid or 150 quid I think.
In answer to your question, I would have paid it, and think you should pay it now. It’s reasonable, if your duty and vat was 75 quid, the parts were a few hundred. What is an extra 12.50 in the scale of things. Pay up and remember such charges exist next time when you budget for stuff.
poo at Paul's said:
Admin fees on imported parts have been around for decades, parts from USA, Canada, Japan, ie outside eu, all incurr costs, either paid upfront or normally via parcel force etc on delivery, including admin fees.
12.50 is fair, 20 years ago it was 8 quid to 12 quid.
Since Brexit, import duties also apply from eu, but there are limits where it’s in effect ignored, 50 quid or 150 quid I think.
In answer to your question, I would have paid it, and think you should pay it now. It’s reasonable, if your duty and vat was 75 quid, the parts were a few hundred. What is an extra 12.50 in the scale of things. Pay up and remember such charges exist next time when you budget for stuff.
Noted, and agreed in the grand scheme of things its a really piddly amount. What I feel is a bit off hand in this situation and what im curious about is if hypothetically the amount was substantial. Can any company be in a position where they can charge whatever fees they like to you and the implication is that I am legally obliged to pay it despite having no contract in place with them personally - the terms and conditions of the delivery were accepted by the seller. Where in previous instances like you mention above, I would have been able to refuse to accept the delivery if I had not wanted to accept their admin charges. 12.50 is fair, 20 years ago it was 8 quid to 12 quid.
Since Brexit, import duties also apply from eu, but there are limits where it’s in effect ignored, 50 quid or 150 quid I think.
In answer to your question, I would have paid it, and think you should pay it now. It’s reasonable, if your duty and vat was 75 quid, the parts were a few hundred. What is an extra 12.50 in the scale of things. Pay up and remember such charges exist next time when you budget for stuff.
I suppose it was lucky it wasnt bin collection day as it would be in a recycling centre by now. Probably on fire.
Did you have a contract? - No Were you legally obligated to pay? - possibly not
Would you be obligated to accept an outragous sum of - say 1,000? - probably not.
Thinking about this - you "may" have accepted the sellers T && Cs - which in turn means you accept Fed ex - or maybe Fed ex find it cheaper to just move on and write off the 12.50 - then trying to keep track of parcels waiting for authroisation.
That is - it is a business decision - to speed up the delivery process.
BUT eventually Mr Non-payer will be tagged and stop receiving the goodies.
Would you be obligated to accept an outragous sum of - say 1,000? - probably not.
Thinking about this - you "may" have accepted the sellers T && Cs - which in turn means you accept Fed ex - or maybe Fed ex find it cheaper to just move on and write off the 12.50 - then trying to keep track of parcels waiting for authroisation.
That is - it is a business decision - to speed up the delivery process.
BUT eventually Mr Non-payer will be tagged and stop receiving the goodies.
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