Hermes changing name to Evri after poor reviews
Discussion
Nibbles_bits said:
defblade said:
defblade said:
defblade said:
Evri got back to me, telling me what I'd told them - that they'd delivered it to the wrong house. But they were going to get the driver to pick it up from there, and bring it here, with 48 hours. That was 5 days ago... at the further suggestion in the Evri email, in the "unlikely" event of it not turning up within 48 hours, I've now raised as a claim with the sender 
...and, guess where the replacement parcel has been delivered 
And in other news, Tu, via Argos, were supposed to deliver me some t-shirts today. They didn't come, and guess who is doing the (not) delivering... I'll cross my fingers...
'Leave in porch' = don't have a porch.
'Leave in porch' = porch is locked.
'Leave in garage' = don't have a garage.
'Leave in garage' = garage is locked.
'Leave with No.13' = road doesn't have No.13
'Leave with neighbours at No.20' = No.20 aren't home
'Leave with neighbours at No.20' = No.20 don't like you and won't take it.
Your Mon - Sat Evri courier gets paid per delivery. No delivery, no pay. They aren't paid to wait at the depot for their load to arrive. They aren't paid to scan, sort and load your parcels. There's absolutely no benefit to loading your parcel, but then not delivering it.
Your Sunday courier is most likely an agency courier. They get paid per round of x number of parcels. Once they hit x number, that's them off home. Sometimes they'll return to the depot to drop off the undelivered parcels the same day. Other times.....whenever they return to the depot.
Your house number and postcode are linked to whatever GPS system they use. Your courier could be standing on your doorstep, but the system won't let them deliver, because the GPS says they are in the wrong location. The system Evri use doesn't use any map features, which is why you don't get a map in your delivery notification.
Evri do everything on the cheap. Evri do this so that they can provide a cheap service to their customers. And because they are cheap, customers will continue to use them. It's a business model that has worked for 52 years.
Evri are so cheap, Amazon and Royal Mail have/do subcontract them to deliver.
And despite all the moaning and complaints, Evri are the 2nd most popular courier company in the UK.
Edited by Nibbles_bits on Friday 5th January 10:36
phil-sti said:
Nibbles_bits said:
defblade said:
defblade said:
defblade said:
Evri got back to me, telling me what I'd told them - that they'd delivered it to the wrong house. But they were going to get the driver to pick it up from there, and bring it here, with 48 hours. That was 5 days ago... at the further suggestion in the Evri email, in the "unlikely" event of it not turning up within 48 hours, I've now raised as a claim with the sender
...and, guess where the replacement parcel has been delivered And in other news, Tu, via Argos, were supposed to deliver me some t-shirts today. They didn't come, and guess who is doing the (not) delivering... I'll cross my fingers...
'Leave in porch' = don't have a porch.
'Leave in porch' = porch is locked.
'Leave in garage' = don't have a garage.
'Leave in garage' = garage is locked.
'Leave with No.13' = road doesn't have No.13
'Leave with neighbours at No.20' = No.20 aren't home
'Leave with neighbours at No.20' = No.20 don't like you and won't take it.
Your Mon - Sat Evri courier gets paid per delivery. No delivery, no pay. They aren't paid to wait at the depot for their load to arrive. They aren't paid to scan, sort and load your parcels. There's absolutely no benefit to loading your parcel, but then not delivering it.
Your Sunday courier is most likely an agency courier. They get paid per round of x number of parcels. Once they hit x number, that's them off home. Sometimes they'll return to the depot to drop off the undelivered parcels the same day. Other times.....whenever they return to the depot.
Your house number and postcode are linked to whatever GPS system they use. Your courier could be standing on your doorstep, but the system won't let them deliver, because the GPS says they are in the wrong location. The system Evri use doesn't use any map features, which is why you don't get a map in your delivery notification.
Evri do everything on the cheap. Evri do this so that they can provide a cheap service to their customers. And because they are cheap, customers will continue to use them. It's a business model that has worked for 52 years.
Evri are so cheap, Amazon and Royal Mail have/do subcontract them to deliver.
And despite all the moaning and complaints, Evri are the 2nd most popular courier company in the UK.
Edited by Nibbles_bits on Friday 5th January 10:36
Mr Penguin said:
I ordered something from Etsy which has been sent to Evri, but since the 2nd has said "We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it" and Evri do not accept the tracking number displayed on Etsy.
Is this likely to be the fault of the Etsy seller or Evri?
My money is on Etsi not having dispatched the item.Is this likely to be the fault of the Etsy seller or Evri?
Customers of mine will come to me with similar problems on a weekly basis. I’ll get them to text me the parcel number / tracking number, and when my Depot Manager enters the details on her system, it shows that the vender hasn’t even dispatched the item, despite their promises to the customer that they have.
105.4 said:
phil-sti said:
If what you are saying is true, (no offence intended), then lodge a complaint with both the vender and Evri. Such a half-arsed job isn’t acceptable IMO, and makes the rest of us look bad.All I can say is our local Evri chap is a young lad who seems pleasant enough, but always in a rush.
What I can also say is that I'd hate to be him as he's always on his speakerphone to someone who sounds like, I guess, his girlfriend. I don't know what they're talking about (it sounds like Urdu), but she is *never* happy by the tone of it...
What I can also say is that I'd hate to be him as he's always on his speakerphone to someone who sounds like, I guess, his girlfriend. I don't know what they're talking about (it sounds like Urdu), but she is *never* happy by the tone of it...
Not evri, but Amazon, I ordered a can of paint, got notice of the delivery, but the picture is of an envelope, there was no knock or bell ring, I go down to the front door to collect it, it’s labeled to someone else at no45 ( we live at 41,) so I walk it along to no45, who has a box on his porch step, addressed to me….
wibble cb said:
Not evri, but Amazon, I ordered a can of paint, got notice of the delivery, but the picture is of an envelope, there was no knock or bell ring, I go down to the front door to collect it, it’s labeled to someone else at no45 ( we live at 41,) so I walk it along to no45, who has a box on his porch step, addressed to me….
From what I see, (and hear), of Amazon across my rounds, that really doesn’t surprise me.I’d consider you fortunate that your parcel has even been delivered to the correct street.
My daughter recently had a package delivered by Evri to an address about half a mile from where she lives. The tracking photo shows it being received. It’s not just the crap courier that’s the problem, the thieving recipient must have known the item was not for them but still accepted it.
Dan Singh said:
My daughter recently had a package delivered by Evri to an address about half a mile from where she lives. The tracking photo shows it being received. It’s not just the crap courier that’s the problem, the thieving recipient must have known the item was not for them but still accepted it.
I’m not too sure how it would have been possible to do that, as the geofencing on the portal would have been too far out, (by a significant margin), to allow the delivery to go ahead.The only way around that would have been to manually added the details on the system, but at that point there wouldn’t have been a safe place photo, (which is what I believe is what you mean by a “tracking photo”?).
boxst said:
Anyone know how to complain? The “chatbot” replied and then a person replied and then silence despite repeated emails from us.
(We sent a package worth £220 and even paid for insurance back in November)
I’ve just sent you an email (We sent a package worth £220 and even paid for insurance back in November)
And I’ve replied to the one that you sent me.
Edited by 105.4 on Sunday 7th January 15:17
105.4 said:
Dan Singh said:
My daughter recently had a package delivered by Evri to an address about half a mile from where she lives. The tracking photo shows it being received. It’s not just the crap courier that’s the problem, the thieving recipient must have known the item was not for them but still accepted it.
I’m not too sure how it would have been possible to do that, as the geofencing on the portal would have been too far out, (by a significant margin), to allow the delivery to go ahead.The only way around that would have been to manually added the details on the system, but at that point there wouldn’t have been a safe place photo, (which is what I believe is what you mean by a “tracking photo”?).
Do/Should Evri give timeslots for a delivery?
I had an email from them on Wednesday to say they have my parcel and will let me know when it's out for delivery. Woke up this morning to another email sent at 9:45pm yesterday saying they'd tried to deliver the parcel but there was nobody home. Well, there was but we were in bed! They will try again today but be nice if they gave some of prior warning they were going to deliver.
I had an email from them on Wednesday to say they have my parcel and will let me know when it's out for delivery. Woke up this morning to another email sent at 9:45pm yesterday saying they'd tried to deliver the parcel but there was nobody home. Well, there was but we were in bed! They will try again today but be nice if they gave some of prior warning they were going to deliver.
Humpy D said:
Do/Should Evri give timeslots for a delivery?
I had an email from them on Wednesday to say they have my parcel and will let me know when it's out for delivery. Woke up this morning to another email sent at 9:45pm yesterday saying they'd tried to deliver the parcel but there was nobody home. Well, there was but we were in bed! They will try again today but be nice if they gave some of prior warning they were going to deliver.
I don’t think they usually give time slots, they can and do deliver up to 10pm, I’ve had one that late very rarely but then so do Amazon albeit Amazon will give a delivery time. I had an email from them on Wednesday to say they have my parcel and will let me know when it's out for delivery. Woke up this morning to another email sent at 9:45pm yesterday saying they'd tried to deliver the parcel but there was nobody home. Well, there was but we were in bed! They will try again today but be nice if they gave some of prior warning they were going to deliver.
As an aside I made a successful claim against Evri this week for a parcel they lost which I sent, took about a month while they “investigated it” I doubt much investigation happened probably just hoped it would turn up.
They did pay out full compensation and refunded me my postage costs.
I got a year end summary from Evri yesterday I sent a little over 200 parcels with them in the last 12 months and 1 went missing
Dan Singh said:
My daughter recently had a package delivered by Evri to an address about half a mile from where she lives. The tracking photo shows it being received. It’s not just the crap courier that’s the problem, the thieving recipient must have known the item was not for them but still accepted it.
We’ve been given stuff and you don’t get to see the name / realise what’s going on until the bloke has long gone.In a busy house with numerous deliveries it can be tricky to remember when stuff is arriving.
However we drop the stuff off / do the right thing etc
Humpy D said:
Do/Should Evri give timeslots for a delivery?
I had an email from them on Wednesday to say they have my parcel and will let me know when it's out for delivery. Woke up this morning to another email sent at 9:45pm yesterday saying they'd tried to deliver the parcel but there was nobody home. Well, there was but we were in bed! They will try again today but be nice if they gave some of prior warning they were going to deliver.
Yes, they do give timeslots.I had an email from them on Wednesday to say they have my parcel and will let me know when it's out for delivery. Woke up this morning to another email sent at 9:45pm yesterday saying they'd tried to deliver the parcel but there was nobody home. Well, there was but we were in bed! They will try again today but be nice if they gave some of prior warning they were going to deliver.
In chronological order, here’s what will happen.
1) The vender dispatches your item.
2) Evri receives your parcel at one of their colossal regional hubs. The customer is sent an email to state that ‘Evri has your parcel’.
3) The following day your parcel will arrive at one of the local sub-depots. The driver will scan your parcel, load it into his / her vehicle and set an ETA for when they expect to be at your address.
4) Once the driver has finished organising their route, you should get an email letting you know what time the driver will be with you. This will be a two hour window, however, it should be noted that the drivers only work on one hour windows, so I tell my customers to ignore the first and last 30 minutes of the ETA they have been given by Evri and focus on the 60 minutes in the middle.
Unfortunately there is always the possibility that things might not go to plan…..
The IT systems that we use sadly have room for improvement, but this would then require large scale investment from head office, which will reduce shareholders dividends and directors bonuses. Customers don’t always get the email stating when they’re likely to receive their parcel.
There is an IT / technical support department sub-contracted to investigate and fix such issues, but by their own admission, they purposely fail to log any technical issues, because if they log the IT issues, they then have to spend time and money investigating the problem, and upon finding the problem, then have to spend time and money fixing the problem. If they don’t log the problem, then the problem simply doesn’t exist
s !Other issues or delays could be that your parcel has been damaged or sent to the wrong sub-depot. This happens to a very tiny, (fraction of 1%) number of parcels.
If your parcel has been damaged, then it should be logged accordingly, although I’ve no idea what the process or timescale is after that for a refund or replacement item being dispatched.
If your parcel has been sent to the wrong sub-depot, this usually adds a one day delay to you getting your parcel.
Other delays could be caused by an extra large item being left at the depot that day as the driver doesn’t have enough room in their car that day. This shouldn’t be an issue for those drivers with vans. Priority should then be placed on getting that delayed parcel dispatched on day two, as by day three there is no bonus left on the delivery.
HTH?
edited to add; The driver has no idea that ETA notifications have not been sent until the customers start complaining to him about it.
Edited by 105.4 on Friday 12th January 10:18
Gassing Station | The Lounge | Top of Page | What's New | My Stuff