DVLA gives up Battle of the SORN
Discussion
This is an important victory for the "little guy" - the ordinary car registered keeper / owner - against the giant DVLA. And for all PH-ers.
My friend who was wrongly charged 80 pounds for allegedly not taxing or Sorning his car has won. The DVLA sent him this (below) - but no apology or explanation, nor any recompense for his costs and stress etc.
The DVLA computer system must be hopeless if an on-line SORN with a confirmation e-mail fails to update their system.
Here is Mr David Evans of the DVLA saying (on Watchdog) how much better on-line Sorn is:-
http://www.youtube.com/watch?v=aP6pQHBk5ME
and a D Evans signed the receipt for the recorded deliver reply my friend sent, I wonder if it's the same one:
Here is the original thread:
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
We must stand up to them - don't let them charge you, - we have proof that their system loses Sorns!
My friend who was wrongly charged 80 pounds for allegedly not taxing or Sorning his car has won. The DVLA sent him this (below) - but no apology or explanation, nor any recompense for his costs and stress etc.
The DVLA computer system must be hopeless if an on-line SORN with a confirmation e-mail fails to update their system.
Here is Mr David Evans of the DVLA saying (on Watchdog) how much better on-line Sorn is:-
http://www.youtube.com/watch?v=aP6pQHBk5ME
and a D Evans signed the receipt for the recorded deliver reply my friend sent, I wonder if it's the same one:
Here is the original thread:
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
We must stand up to them - don't let them charge you, - we have proof that their system loses Sorns!
I don't understand this anti DVLA ranting. With 30 million driving licences and 30 million vehicle duty discs to issue plus SORN notifications it would be gobsmacking if a few mistakes didn't occur. In this case it was simply remedied by submitting the email confirmation in response.
The only issue left is the lack of apology. The friend might like to email a suggestion that an apology and explanation wouldn't hurt the DVLA, but would assuage the irritation of the vehicle owner.
The only issue left is the lack of apology. The friend might like to email a suggestion that an apology and explanation wouldn't hurt the DVLA, but would assuage the irritation of the vehicle owner.
herewego said:
I don't understand this anti DVLA ranting. With 30 million driving licences and 30 million vehicle duty discs to issue plus SORN notifications it would be gobsmacking if a few mistakes didn't occur. In this case it was simply remedied by submitting the email confirmation in response.
The only issue left is the lack of apology. The friend might like to email a suggestion that an apology and explanation wouldn't hurt the DVLA, but would assuage the irritation of the vehicle owner.
Probably because until faced with several pieces of irrefutable evidence they continue to claim they and their systems are 100% accurate 100% of the time. Like most government agencies.The only issue left is the lack of apology. The friend might like to email a suggestion that an apology and explanation wouldn't hurt the DVLA, but would assuage the irritation of the vehicle owner.
Centurion07 said:
herewego said:
I don't understand this anti DVLA ranting. With 30 million driving licences and 30 million vehicle duty discs to issue plus SORN notifications it would be gobsmacking if a few mistakes didn't occur. In this case it was simply remedied by submitting the email confirmation in response.
The only issue left is the lack of apology. The friend might like to email a suggestion that an apology and explanation wouldn't hurt the DVLA, but would assuage the irritation of the vehicle owner.
Probably because until faced with several pieces of irrefutable evidence they continue to claim they and their systems are 100% accurate 100% of the time. Like most government agencies.The only issue left is the lack of apology. The friend might like to email a suggestion that an apology and explanation wouldn't hurt the DVLA, but would assuage the irritation of the vehicle owner.
herewego said:
I would surprised if they claimed that so I have to ask if you have a reference to this claim?
Ok, so they may not have said the exact words "our systems are 100%", but you try contacting them and telling them that they've made a mistake and see how long it takes them to admit it. Chances are they won't, therefore I have inferred they claim their systems are 100%. Happy?http://www.dailymail.co.uk/news/article-500213/Blu...
http://www.independent.co.uk/news/uk/a-third-of-dr...
http://www.pistonheads.com/gassing/topic.asp?t=127...
http://www.consumeractiongroup.co.uk/forum/showthr...
XCP said:
How do you get 'D Evans' from that signature?
As noted, the name is printed on the paperwork.It's also worth noting that a signature does not have to be your name, it can be any mark, word (although I suspect some words could get you in trouble possibly), symbol, squiggle or whatever you want, that you always use to validate documents.
The only criteria is that you can reproduce the signature in a reasonably similar manner (i.e as close to identical as possible), for it to be confirmed that you made the original signature.
M4cruiser said:
Here is Mr David Evans of the DVLA saying (on Watchdog) how much better on-line Sorn is:-
http://www.youtube.com/watch?v=aP6pQHBk5ME
and a D Evans signed the receipt for the recorded deliver reply my friend sent, I wonder if it's the same one:
Bound to be, it's such an unusual name...IN SWANSEA!http://www.youtube.com/watch?v=aP6pQHBk5ME
and a D Evans signed the receipt for the recorded deliver reply my friend sent, I wonder if it's the same one:
Hooli said:
AlpineWhite said:
otolith said:
A correctly designed electronic system should not lose transactions.
Should. Human interaction = possible human error.
herewego said:
I don't understand this anti DVLA ranting. With 30 million driving licences and 30 million vehicle duty discs to issue plus SORN notifications it would be gobsmacking if a few mistakes didn't occur. In this case it was simply remedied by submitting the email confirmation in response.
The only issue left is the lack of apology. The friend might like to email a suggestion that an apology and explanation wouldn't hurt the DVLA, but would assuage the irritation of the vehicle owner.
The DVLA are very quick to exploit the mistakes of others. I had overlooked to renew my SORN by a couple of weeks.The only issue left is the lack of apology. The friend might like to email a suggestion that an apology and explanation wouldn't hurt the DVLA, but would assuage the irritation of the vehicle owner.
First thing I know is that I get a letter from a firm of bailiffs saying that " since I have ignored their previous letters " ( if they sent any I never got them ! ) but a payment of a three figure sum would get them to call of the dogs.
I wrote to the Minister of Transport about this early this year and he told me that they are reviewing the actions of the DVLA.
So, who knows, maybe I'm responsible for drawing their teeth........I like to think so anyway !
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