Major fault- Dealer saying write off
Discussion
The car was dried out and then got wet again so stop punting the previous owner floodgate theory.
Reality is leaks are hard to find unless you strip car back to metal. Issue is this costs a fortune and will result in a rattly car. Finance company will pay out and 35p a mile is very very reasonable for all in motoring.
Reality is leaks are hard to find unless you strip car back to metal. Issue is this costs a fortune and will result in a rattly car. Finance company will pay out and 35p a mile is very very reasonable for all in motoring.
Ok, what should hopefully be closure for this topic
Finance company and supplying dealer continued to argue against taking the car back, despite their own assessor telling them tne fault was present at point of purchase, in his opinion
After much back and forth he went to the Ombudsman
Decision came back. Car to be returned, no charges to be made for depreciation or mileage in the ownership period. DealerFinance to pay compensation for the monthly payments since the assessors report, inconvenience and hire when they couldn’t provide courtesy etc. Around 2k due back
Car being collected Monday
Replacement sorted and due for collection Tuesday. Not a Volvo!
Good outcome in the end, but it’s a joke that it took 6 months of aggravation to get here
Finance company and supplying dealer continued to argue against taking the car back, despite their own assessor telling them tne fault was present at point of purchase, in his opinion
After much back and forth he went to the Ombudsman
Decision came back. Car to be returned, no charges to be made for depreciation or mileage in the ownership period. DealerFinance to pay compensation for the monthly payments since the assessors report, inconvenience and hire when they couldn’t provide courtesy etc. Around 2k due back
Car being collected Monday
Replacement sorted and due for collection Tuesday. Not a Volvo!
Good outcome in the end, but it’s a joke that it took 6 months of aggravation to get here
freedman said:
Ok, what should hopefully be closure for this topic
Finance company and supplying dealer continued to argue against taking the car back, despite their own assessor telling them tne fault was present at point of purchase, in his opinion
After much back and forth he went to the Ombudsman
Decision came back. Car to be returned, no charges to be made for depreciation or mileage in the ownership period. DealerFinance to pay compensation for the monthly payments since the assessors report, inconvenience and hire when they couldn’t provide courtesy etc. Around 2k due back
Car being collected Monday
Replacement sorted and due for collection Tuesday. Not a Volvo!
Good outcome in the end, but it’s a joke that it took 6 months of aggravation to get here
I’m glad he got the result he wanted.Finance company and supplying dealer continued to argue against taking the car back, despite their own assessor telling them tne fault was present at point of purchase, in his opinion
After much back and forth he went to the Ombudsman
Decision came back. Car to be returned, no charges to be made for depreciation or mileage in the ownership period. DealerFinance to pay compensation for the monthly payments since the assessors report, inconvenience and hire when they couldn’t provide courtesy etc. Around 2k due back
Car being collected Monday
Replacement sorted and due for collection Tuesday. Not a Volvo!
Good outcome in the end, but it’s a joke that it took 6 months of aggravation to get here
But situations like this happen elsewhere in life when you are the third spoke on a wheel and the other two feel they are both right. Its exactly why we have ombudsmen.
freedman said:
Ok, what should hopefully be closure for this topic
Finance company and supplying dealer continued to argue against taking the car back, despite their own assessor telling them tne fault was present at point of purchase, in his opinion
After much back and forth he went to the Ombudsman
Decision came back. Car to be returned, no charges to be made for depreciation or mileage in the ownership period. DealerFinance to pay compensation for the monthly payments since the assessors report, inconvenience and hire when they couldn’t provide courtesy etc. Around 2k due back
Car being collected Monday
Replacement sorted and due for collection Tuesday. Not a Volvo!
Good outcome in the end, but it’s a joke that it took 6 months of aggravation to get here
Yes, but why are you so involved?Finance company and supplying dealer continued to argue against taking the car back, despite their own assessor telling them tne fault was present at point of purchase, in his opinion
After much back and forth he went to the Ombudsman
Decision came back. Car to be returned, no charges to be made for depreciation or mileage in the ownership period. DealerFinance to pay compensation for the monthly payments since the assessors report, inconvenience and hire when they couldn’t provide courtesy etc. Around 2k due back
Car being collected Monday
Replacement sorted and due for collection Tuesday. Not a Volvo!
Good outcome in the end, but it’s a joke that it took 6 months of aggravation to get here
I think you said it is your son-in-law's car. Presumably he is a responsible adult, after all he can afford to buy Volvos.
Why doesn't he sort it out himself?
Alickadoo said:
Yes, but why are you so involved?
I think you said it is your son-in-law's car. Presumably he is a responsible adult, after all he can afford to buy Volvos.
Why doesn't he sort it out himself?
Unsure why you think he didn’t I think you said it is your son-in-law's car. Presumably he is a responsible adult, after all he can afford to buy Volvos.
Why doesn't he sort it out himself?
I’m merely relaying the detail of what’s has been happening on this thread
Only direct involvement I’ve had is going to see the car with him the first time it was at the dealers for investigation
freedman said:
Ok, what should hopefully be closure for this topic
Finance company and supplying dealer continued to argue against taking the car back, despite their own assessor telling them tne fault was present at point of purchase, in his opinion
After much back and forth he went to the Ombudsman
Decision came back. Car to be returned, no charges to be made for depreciation or mileage in the ownership period. DealerFinance to pay compensation for the monthly payments since the assessors report, inconvenience and hire when they couldn’t provide courtesy etc. Around 2k due back
Car being collected Monday
Replacement sorted and due for collection Tuesday. Not a Volvo!
Good outcome in the end, but it’s a joke that it took 6 months of aggravation to get here
That's great news, glad you got it all sorted. Hope he gets on better with the new car.Finance company and supplying dealer continued to argue against taking the car back, despite their own assessor telling them tne fault was present at point of purchase, in his opinion
After much back and forth he went to the Ombudsman
Decision came back. Car to be returned, no charges to be made for depreciation or mileage in the ownership period. DealerFinance to pay compensation for the monthly payments since the assessors report, inconvenience and hire when they couldn’t provide courtesy etc. Around 2k due back
Car being collected Monday
Replacement sorted and due for collection Tuesday. Not a Volvo!
Good outcome in the end, but it’s a joke that it took 6 months of aggravation to get here
Alickadoo said:
freedman said:
Unsure why you think he didn’t
I’m merely relaying the detail of what’s has been happening on this thread
Only direct involvement I’ve had is going to see the car with him the first time it was at the dealers for investigation
Thank you for the polite response.I’m merely relaying the detail of what’s has been happening on this thread
Only direct involvement I’ve had is going to see the car with him the first time it was at the dealers for investigation
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