992 Turbo S issues-Right to reject

992 Turbo S issues-Right to reject

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Discussion

funboxster

Original Poster:

214 posts

125 months

Saturday 20th April
quotequote all
I did email the DP again on Thursday, stating that the car has not been used since 2 April, is not available to me and your service dept can't look at it for a month and I also sent a picture of the mileage 2497. His response was, I'll pass your email to the team looking into your case!

He has previously promised in writing to come back yesterday with an update, which, so far I haven't received. I'll see what happens on Monday.

I've been doing more research on the CRA 2015 and came across a Department fro Business, Innovation and Skills document entitled CRA Goods-Guidance for Business.

The section under final right to reject-Making a deduction for use (pages 50-53) is interesting and relating to motor vehicles, clearly states- Note that the deduction must be calculated based on the use the consumer had from the goods, ie mileage and NOT the second-hand value of the goods. They also have to justify the deduction they offer, which I don't have to accept. That would appear to remove the dealer's opportunity to build in depreciation.

GRD_72

147 posts

61 months

Saturday 20th April
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BandOfBrothers said:
I'd also expect the dealership to be bending over backwards to keep me happy.
That’s the actual crime here…..

FMOB

1,094 posts

14 months

Saturday 20th April
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BandOfBrothers said:
I'd also expect the dealership to be bending over backwards to keep me happy.
I don't think you got the person or the direction of bending over correct in your statement.

GRD_72

147 posts

61 months

Saturday 20th April
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I wonder if the DP at the OPC is following this thread.

Forester1965

1,863 posts

5 months

Saturday 20th April
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Don't suppose it makes any difference. The OP hasn't caused himself any problems and it wouldn't change his statutory rights.

FMOB

1,094 posts

14 months

Saturday 20th April
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I think the OP should join 911uk and see what they suggest.

Porsche-worm

92 posts

12 months

Saturday 20th April
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FMOB said:
I think the OP should join 911uk and see what they suggest.
biglaughbiglaughbiglaughbiglaughbiglaughbiglaughbiglaugh

Chasing Potatoes

213 posts

7 months

Saturday 20th April
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GRD_72 said:
I wonder if the DP at the OPC is following this thread.
If he is I hope he asks his staff to pull their heads out of thei arses.

GRD_72

147 posts

61 months

Sunday 21st April
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Chasing Potatoes said:
If he is I hope he asks his staff to pull their heads out of thei arses.
Hopefully he leads by example and pulls his own head out of his arse first. Good luck with the potatoes.

Chasing Potatoes

213 posts

7 months

Sunday 21st April
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GRD_72 said:
Hopefully he leads by example and pulls his own head out of his arse first. Good luck with the potatoes.
A fair point, well made.

ChrisW.

6,376 posts

257 months

Monday 22nd April
quotequote all
funboxster said:
I did email the DP again on Thursday, stating that the car has not been used since 2 April, is not available to me and your service dept can't look at it for a month and I also sent a picture of the mileage 2497. His response was, I'll pass your email to the team looking into your case!

He has previously promised in writing to come back yesterday with an update, which, so far I haven't received. I'll see what happens on Monday.

I've been doing more research on the CRA 2015 and came across a Department fro Business, Innovation and Skills document entitled CRA Goods-Guidance for Business.

The section under final right to reject-Making a deduction for use (pages 50-53) is interesting and relating to motor vehicles, clearly states- Note that the deduction must be calculated based on the use the consumer had from the goods, ie mileage and NOT the second-hand value of the goods. They also have to justify the deduction they offer, which I don't have to accept. That would appear to remove the dealer's opportunity to build in depreciation.
It may be that if the OPC were to make you an offer based on usage which you could not agree, were this to be taken to court to be settled and the compensation judged to be less generous than the offer originally made by the OPC and refused by yourself, then you could be liable for their costs.
As in the recent Hugh Grant / Mirror ? phone hacking case .... where Grant accepted an offer because he couldn't afford the potential costs, even though he wanted judgement in his favour ??

funboxster

Original Poster:

214 posts

125 months

Monday 22nd April
quotequote all
ChrisW. said:
It may be that if the OPC were to make you an offer based on usage which you could not agree, were this to be taken to court to be settled and the compensation judged to be less generous than the offer originally made by the OPC and refused by yourself, then you could be liable for their costs.
As in the recent Hugh Grant / Mirror ? phone hacking case .... where Grant accepted an offer because he couldn't afford the potential costs, even though he wanted judgement in his favour ??
Yes, I accept that, so let the bartering begin. The sales manager at the OPC has left a message to ring him this morning, so I'm guessing they want me to come in for a meeting.

Forester1965

1,863 posts

5 months

Monday 22nd April
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If you reject the car, who would be on the hook for the depreciation? Once you know that, you know whether the dealer is more likely to be an ally or foe.

Chasing Potatoes

213 posts

7 months

Monday 22nd April
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My guess is no-one wants this to go to court.

nickfrog

21,392 posts

219 months

Monday 22nd April
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That's where Porsche GB or GmbH should in an ideal world support and help absorb some of the losses out of the original gross margin at their level or at factory level.

Cheib

23,358 posts

177 months

Monday 22nd April
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nickfrog said:
That's where Porsche GB or GmbH should in an ideal world support and help absorb some of the losses out of the original gross margin at their level or at factory level.
Porsche AG are the one's that have to authorise repair work/methods in a case where there are continuous/repeated faults. OPC Tech's send report to them and they advise course of action. I assume from that they have some liability too.

funboxster

Original Poster:

214 posts

125 months

Wednesday 24th April
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Following a call from the sales manager at the OPC on Monday, I'm very pleased with their position on this. Until I've had it confirmed in writing, they've collected the car and I've got the money, I'll say no more for now. Watch this space!

guyvert1

1,858 posts

244 months

Wednesday 24th April
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Sounds promising, what a relief !

Forester1965

1,863 posts

5 months

Wednesday 24th April
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How awful of you. Porsche and the dealer are probably filing for bankruptcy as we speak and the staff all being let go. Hope you can look at yourself in the mirror.

nickfrog

21,392 posts

219 months

Wednesday 24th April
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Fingers crossed.