Major fault- Dealer saying write off
Discussion
Ok, latest update, and closure, in the main
Dealer rang yesterday, said they had dried the car out, and replaced the NSR door seal, and an electrical connector under the seat (OFM?)
The car was starting and driving with no faults recorded. However they jet washed the car multiple times, and could not confirm where the water ingress had been from, but it was not coming from the door seal (now, at least) said they would leave it overnight and check it again this morning to make sure all ok, and we could then pick it up.
We collected the car this morning, and at present all seems well, it runs and drives without issue. They also fixed the issue with the NSR wheel arch liner, which now sits correctly against the wing. Looks like a fixing was missing.
Negatives, whilst they did not charge for labour they charged for the parts (about (£130.00 inc vat) and whilst that’s a rather better position than a week ago, I dont believe he should have had to pay, even if the dealer offered it as good will, especially with the nonsense spouted by they service advisor about contacting the insurers and a potential write off.
Rear floor passenger side is still pretty wet, so I got some out with a wet vac thing, hopefully it will dry out and the cause has been resolved even if they couldn’t pinpoint it. Dealer said the colour and smell of the water suggested it had been present for an extended period, potentially back to before purchase.
He has written to Volvo customer services with the complaint
Would like to thank all of those who posted information and suggestions, and those that PMd me with further assistance, all very much appreciated
I will update if and when he gets a response from Volvo
Dealer rang yesterday, said they had dried the car out, and replaced the NSR door seal, and an electrical connector under the seat (OFM?)
The car was starting and driving with no faults recorded. However they jet washed the car multiple times, and could not confirm where the water ingress had been from, but it was not coming from the door seal (now, at least) said they would leave it overnight and check it again this morning to make sure all ok, and we could then pick it up.
We collected the car this morning, and at present all seems well, it runs and drives without issue. They also fixed the issue with the NSR wheel arch liner, which now sits correctly against the wing. Looks like a fixing was missing.
Negatives, whilst they did not charge for labour they charged for the parts (about (£130.00 inc vat) and whilst that’s a rather better position than a week ago, I dont believe he should have had to pay, even if the dealer offered it as good will, especially with the nonsense spouted by they service advisor about contacting the insurers and a potential write off.
Rear floor passenger side is still pretty wet, so I got some out with a wet vac thing, hopefully it will dry out and the cause has been resolved even if they couldn’t pinpoint it. Dealer said the colour and smell of the water suggested it had been present for an extended period, potentially back to before purchase.
He has written to Volvo customer services with the complaint
Would like to thank all of those who posted information and suggestions, and those that PMd me with further assistance, all very much appreciated
I will update if and when he gets a response from Volvo
Do you have a garage or driveway?
If so, well worth leaving a mains dehumidifier running in the car until the carpet is dry. Also a few good runs with heater on full and back windows open (or aircon on if the weather’s crap). No mats over the damp part.
Otherwise it can take forever to dry out at this time of year.
If so, well worth leaving a mains dehumidifier running in the car until the carpet is dry. Also a few good runs with heater on full and back windows open (or aircon on if the weather’s crap). No mats over the damp part.
Otherwise it can take forever to dry out at this time of year.
freedman said:
Ok, latest update, and closure, in the main
Dealer rang yesterday, said they had dried the car out, and replaced the NSR door seal, and an electrical connector under the seat (OFM?)
The car was starting and driving with no faults recorded. However they jet washed the car multiple times, and could not confirm where the water ingress had been from, but it was not coming from the door seal (now, at least) said they would leave it overnight and check it again this morning to make sure all ok, and we could then pick it up.
We collected the car this morning, and at present all seems well, it runs and drives without issue. They also fixed the issue with the NSR wheel arch liner, which now sits correctly against the wing. Looks like a fixing was missing.
Negatives, whilst they did not charge for labour they charged for the parts (about (£130.00 inc vat) and whilst that’s a rather better position than a week ago, I dont believe he should have had to pay, even if the dealer offered it as good will, especially with the nonsense spouted by they service advisor about contacting the insurers and a potential write off.
Rear floor passenger side is still pretty wet, so I got some out with a wet vac thing, hopefully it will dry out and the cause has been resolved even if they couldn’t pinpoint it. Dealer said the colour and smell of the water suggested it had been present for an extended period, potentially back to before purchase.
He has written to Volvo customer services with the complaint
Would like to thank all of those who posted information and suggestions, and those that PMd me with further assistance, all very much appreciated
I will update if and when he gets a response from Volvo
Thanks for the update and sounds like fairly good outcome given the circumstances. Once dried, best to keep a close eye on it after rain or a drive when the road surface is wet. Worth also pursuing through Volvo as you are doing, if this does stem back to the original issue then they have some serious recompense to do! Dealer rang yesterday, said they had dried the car out, and replaced the NSR door seal, and an electrical connector under the seat (OFM?)
The car was starting and driving with no faults recorded. However they jet washed the car multiple times, and could not confirm where the water ingress had been from, but it was not coming from the door seal (now, at least) said they would leave it overnight and check it again this morning to make sure all ok, and we could then pick it up.
We collected the car this morning, and at present all seems well, it runs and drives without issue. They also fixed the issue with the NSR wheel arch liner, which now sits correctly against the wing. Looks like a fixing was missing.
Negatives, whilst they did not charge for labour they charged for the parts (about (£130.00 inc vat) and whilst that’s a rather better position than a week ago, I dont believe he should have had to pay, even if the dealer offered it as good will, especially with the nonsense spouted by they service advisor about contacting the insurers and a potential write off.
Rear floor passenger side is still pretty wet, so I got some out with a wet vac thing, hopefully it will dry out and the cause has been resolved even if they couldn’t pinpoint it. Dealer said the colour and smell of the water suggested it had been present for an extended period, potentially back to before purchase.
He has written to Volvo customer services with the complaint
Would like to thank all of those who posted information and suggestions, and those that PMd me with further assistance, all very much appreciated
I will update if and when he gets a response from Volvo
Octoposse said:
Do you have a garage or driveway?
If so, well worth leaving a mains dehumidifier running in the car until the carpet is dry. Also a few good runs with heater on full and back windows open (or aircon on if the weather’s crap). No mats over the damp part.
Otherwise it can take forever to dry out at this time of year.
would a few bags of silicon demist bags might also help?If so, well worth leaving a mains dehumidifier running in the car until the carpet is dry. Also a few good runs with heater on full and back windows open (or aircon on if the weather’s crap). No mats over the damp part.
Otherwise it can take forever to dry out at this time of year.
BertBert said:
wow, what a tale. Gone from not economical to repair to we've dried it out and it's fine!
What utter muppets
Indeed, maybe had these noir advisor been involved from the beginning maybe I wouldn’t have needed to start this thread!What utter muppets
Other bloke shouldn’t have anything to do with cars ever, as he’s clearly totally lacking in knowledge
Sounds like the correct outcome. I would be inclined to lift the carpets and get in there with the micro fibre towels and a hairdryer. I’ve got a dog grooming blower off EBay. It’s about £30 and is identical to car detailing blowers all bar the branding which are £100+. It has variable heat and speed settings which work brilliantly to dry carpet etc.
If the car was purchased from a main dealer, was it purchased under an 'approved' scheme of some kind?
...and if so, whilst acknowledging that "checking for water damage" is unlikely to be part of the list of checks, is there some moral comeback against Volvo themselves, given that the water damage was 'likely there pre-purchase'. I'm thinking mainly precautionary protection against future bills of unknown size, rather than worrying about £130 of parts.
...and if so, whilst acknowledging that "checking for water damage" is unlikely to be part of the list of checks, is there some moral comeback against Volvo themselves, given that the water damage was 'likely there pre-purchase'. I'm thinking mainly precautionary protection against future bills of unknown size, rather than worrying about £130 of parts.
Octoposse said:
Do you have a garage or driveway?
If so, well worth leaving a mains dehumidifier running in the car until the carpet is dry. Also a few good runs with heater on full and back windows open (or aircon on if the weather’s crap). No mats over the damp part.
Otherwise it can take forever to dry out at this time of year.
This is good advice - a decent desiccant dehumidifier will pull out at least 5-8 litres out overnight. Well worth the £200 or so investment - you can then use it for drying laundry overnight indoors ! If so, well worth leaving a mains dehumidifier running in the car until the carpet is dry. Also a few good runs with heater on full and back windows open (or aircon on if the weather’s crap). No mats over the damp part.
Otherwise it can take forever to dry out at this time of year.
Please note: You wife will initially laugh at you and then thank you later!
arguti said:
This is good advice - a decent desiccant dehumidifier will pull out at least 5-8 litres out overnight. Well worth the £200 or so investment - you can then use it for drying laundry overnight indoors !
Please note: You wife will initially laugh at you and then thank you later!
As above. Good advice. Note - has to be the dessicant type as they work a low temps I bought this one for shed and attic use in Oct. Works well.Please note: You wife will initially laugh at you and then thank you later!
https://www.amazon.co.uk/gp/aw/d/B077T6TL3V/
I don't know if Volvo are still linked to Ford but the last few Fords I've had have had similar problems with wet rear carpets.
The rear vents have been ok.
No trouble with rear lights filling up either.
But they've all had various tooling / assembly holes around the rear wheel arch or rear footwell badly sealed or no sealant at all.
At the first sign of misting up I pull out all the trim,rear seats and rear carpets and get going with the tiger seal.
The rear vents have been ok.
No trouble with rear lights filling up either.
But they've all had various tooling / assembly holes around the rear wheel arch or rear footwell badly sealed or no sealant at all.
At the first sign of misting up I pull out all the trim,rear seats and rear carpets and get going with the tiger seal.
irc said:
arguti said:
This is good advice - a decent desiccant dehumidifier will pull out at least 5-8 litres out overnight. Well worth the £200 or so investment - you can then use it for drying laundry overnight indoors !
Please note: You wife will initially laugh at you and then thank you later!
As above. Good advice. Note - has to be the dessicant type as they work a low temps I bought this one for shed and attic use in Oct. Works well.Please note: You wife will initially laugh at you and then thank you later!
https://www.amazon.co.uk/gp/aw/d/B077T6TL3V/
irc said:
As above. Good advice. Note - has to be the dessicant type as they work a low temps I bought this one for shed and attic use in Oct. Works well.
https://www.amazon.co.uk/gp/aw/d/B077T6TL3V/
If you want to dry out some thing which is seriously wet, then you need to warm it up to the point where a compressor type dehumidifier will work fine.https://www.amazon.co.uk/gp/aw/d/B077T6TL3V/
Below 10 deg C, the damp in the carpets will only evaporate very slowly.
If you're buying one specially, then go for a dessicant, but if you have access to a compressor type, add a low-level heat source and crack on.
The dehumidifier will use 200W upwards, so add some warmth anyway.
freedman said:
Ok, latest update, and closure, in the main
Dealer rang yesterday, said they had dried the car out, and replaced the NSR door seal, and an electrical connector under the seat (OFM?)
The car was starting and driving with no faults recorded. However they jet washed the car multiple times, and could not confirm where the water ingress had been from, but it was not coming from the door seal (now, at least) said they would leave it overnight and check it again this morning to make sure all ok, and we could then pick it up.
We collected the car this morning, and at present all seems well, it runs and drives without issue. They also fixed the issue with the NSR wheel arch liner, which now sits correctly against the wing. Looks like a fixing was missing.
Negatives, whilst they did not charge for labour they charged for the parts (about (£130.00 inc vat) and whilst that’s a rather better position than a week ago, I dont believe he should have had to pay, even if the dealer offered it as good will, especially with the nonsense spouted by they service advisor about contacting the insurers and a potential write off.
Rear floor passenger side is still pretty wet, so I got some out with a wet vac thing, hopefully it will dry out and the cause has been resolved even if they couldn’t pinpoint it. Dealer said the colour and smell of the water suggested it had been present for an extended period, potentially back to before purchase.
He has written to Volvo customer services with the complaint
Would like to thank all of those who posted information and suggestions, and those that PMd me with further assistance, all very much appreciated
I will update if and when he gets a response from Volvo
I’d be looking to get shot of this car if I were in that position. Part ex it for something else. Dealer rang yesterday, said they had dried the car out, and replaced the NSR door seal, and an electrical connector under the seat (OFM?)
The car was starting and driving with no faults recorded. However they jet washed the car multiple times, and could not confirm where the water ingress had been from, but it was not coming from the door seal (now, at least) said they would leave it overnight and check it again this morning to make sure all ok, and we could then pick it up.
We collected the car this morning, and at present all seems well, it runs and drives without issue. They also fixed the issue with the NSR wheel arch liner, which now sits correctly against the wing. Looks like a fixing was missing.
Negatives, whilst they did not charge for labour they charged for the parts (about (£130.00 inc vat) and whilst that’s a rather better position than a week ago, I dont believe he should have had to pay, even if the dealer offered it as good will, especially with the nonsense spouted by they service advisor about contacting the insurers and a potential write off.
Rear floor passenger side is still pretty wet, so I got some out with a wet vac thing, hopefully it will dry out and the cause has been resolved even if they couldn’t pinpoint it. Dealer said the colour and smell of the water suggested it had been present for an extended period, potentially back to before purchase.
He has written to Volvo customer services with the complaint
Would like to thank all of those who posted information and suggestions, and those that PMd me with further assistance, all very much appreciated
I will update if and when he gets a response from Volvo
Have you done a VCheck on this car? Are there any salvage records on it?
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