992 Turbo S issues-Right to reject

992 Turbo S issues-Right to reject

Author
Discussion

Boleros

183 posts

7 months

Saturday 27th April
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What”s an ‘over’?

InitialDave

11,956 posts

120 months

Saturday 27th April
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Boleros said:
What”s an ‘over’?
Paying above list price to get a (supposedly) in demand or low availability vehicle.

carlo996

5,768 posts

22 months

Sunday 28th April
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maz8062 said:
You don’t get it, mate. It’s got nothing to do with the value of the car nor the marque, it could be a £10k Dacia Sandero or whatever, it’s the principle that you can buy a brand new car, a depreciating asset, drive it for 6 months, thousands of miles and hand it back if the car dares to pull a CEL during that period of ownership. It’s tantamount to taking a car on an extended test drive, shielded by any depreciation, and hand the thing back if it decides to be uppity. That’s my point.
No, you are confused.

When you buy any product you are protected, by consumer law. You're ignorance of these laws lead you to draw whataboutery.

Boleros

183 posts

7 months

Sunday 28th April
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InitialDave said:
Boleros said:
What”s an ‘over’?
Paying above list price to get a (supposedly) in demand or low availability vehicle.
Ta, I’ve never heard the phrase before. Weird.

Monkeylegend

26,479 posts

232 months

Sunday 28th April
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Boleros said:
What”s an ‘over’?
Six balls is the norm.

ChrisW.

6,335 posts

256 months

Sunday 28th April
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It's become common parlance in Porsche and Ferrari circles for many years.

Many could not get the new cars they wished to order from their local official dealer, some "better" customers were being supplied with a stream of yummy cars on the basis that they would sell the old car back to the supplying dealer at their new cost, enabling the supplying dealer to then sell the almost new secondhand car at more than the list price. Called Overs.

Just look at the average mileage of the Porsche Approved GT cars currently for sale by their dealers. What proportion of these was originally sold to customers who intended to really own and use them ... and what proportion did just cycle them back ??

The OPC's really miked the good times, now they are unquestionable taking pain exacerbated by their past excesses ... Overs.

ninepoint2

3,319 posts

161 months

Wednesday 1st May
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Any update please OP?

funboxster

Original Poster:

212 posts

124 months

Thursday 2nd May
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So, the car was collected this morning and now I wait and hope that the dealer doesn't mess me around with payment. The driver accepted the car is in pristine condition. They're telling me it will be a couple of days, as a couple of sign offs are required, so realistically with the bank holiday coming, I'll probably get it early next week.
Once I get the money, I'll respond again.

PinkHouse

869 posts

58 months

Thursday 2nd May
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funboxster said:
So, the car was collected this morning and now I wait and hope that the dealer doesn't mess me around with payment. The driver accepted the car is in pristine condition. They're telling me it will be a couple of days, as a couple of sign offs are required, so realistically with the bank holiday coming, I'll probably get it early next week.
Once I get the money, I'll respond again.
Glad it's worked out and best of luck

Anastie

155 posts

159 months

Friday 3rd May
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funboxster said:
So, the car was collected this morning and now I wait and hope that the dealer doesn't mess me around with payment. The driver accepted the car is in pristine condition. They're telling me it will be a couple of days, as a couple of sign offs are required, so realistically with the bank holiday coming, I'll probably get it early next week.
Once I get the money, I'll respond again.
I’m also one of the people that’s pleased that so far it’s worked out.

I rejected a significantly less costly BMW a few years ago. So I can understand the challenges.

BandOfBrothers

79 posts

1 month

Wednesday
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There's a few cases reported here re the same issue on new cars:

https://911uk.com/threads/992-chassis-system-fault...

Doesn't seem to be a cause or solution found though.


funboxster

Original Poster:

212 posts

124 months

Wednesday
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And so, a postscript to my OP in mid April, which generated a hell of a lot of responses.

I know that some didn't agree with my decision to reject the car, but I would counter by saying, if it was your new nigh on £200k car and these faults started occurring within the first month(s), with a month's wait before they could look at it, what decision would you make? Put up with it, keep your fingers crossed it doesn't come back or decide to reject?

The CRA 2015 is biased in the customer's favour for the first 6 months. The pendulum swings back in the seller's favour after that and the consumer has to prove the fault was there from the beginning (as I understand it)

The dealer did accept rejection, based on the fact the car became faulty in the first 30 days and that they'd had one chance to fix it.(Their words)

They agreed to refund me the purchase price of the car, less 45ppm for mileage covered, so £900 deducted. Again, you might not agree with this, but they can deduct an allowance for usage, which seems reasonable.

The CRA is poor in this respect, with little guidance, but surely the fairest way is based on mileage and the HMRC figure. Anyway, based on the CRA government guide for business that I read, they can't deduct depreciation.

I never had buyer's remorse, despite what some said. I planned to keep it for two years, but I lost complete confidence in the car and the brand.

Thanks to those who pm'd directly with their input. Much appreciated.

Slowboathome

3,414 posts

45 months

Wednesday
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Congratulations on getting the right outcome.

As you say, it wasn't the fault, it was their inability to fix it.

nickfrog

21,231 posts

218 months

Wednesday
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Yes and the looming deadline of a disproportionally greater risk. I totally understand the OP, particularly when it's £200k.

Good outcome.

Sukh13

740 posts

186 months

Wednesday
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Sounds like a fair result, can't have a £200k with inherent faults and a poor timeline for a resolution.

throt

3,063 posts

171 months

Wednesday
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Congrats OP, good resolution then

Hats off to P too.

Anastie

155 posts

159 months

Wednesday
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Good outcome.

Jeremy-75qq8

1,028 posts

93 months

Wednesday
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The op and I corresponded. It was the same dealer. My experience was the same in that my expectation was the car would be booked in the next day given it was days old - but no it was a month.

Dealers seem very poor at triage.

I also have a Cayenne. It had a brake failure message. I don't recall the exact text.

It was under warrenty. Call the breakdown service. The aa come out. Can't fix that. Car towed. Loan car provided.

3 weeks pass and it is fixed. The fault ? A £30 sensor.

Had they put it on a diagnostic machine when it arrived they would have seen what if was, realised it was a simple fix. Replaced the part and off we go.

Instead I am in a merc e class for 3 weeks ( truly horrid thing ) and they are paying for it.

Seems an odd way to run a business to me

Glad it has been sorted and in my view rejection was the right thing to do. The quality of them is poor in my experience of 3 brand new cars.

guyvert1

1,837 posts

243 months

Wednesday
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Glad to see this end as it did. Feel free to pop a note over here https://911uk.com/forums/official-porsche-centre-o...

Slowboathome

3,414 posts

45 months

Wednesday
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Considering they've been around for over 100 years, and have been at the forefront of many manufacturing innovations, large parts of the motor industry are bloody woeful at dealing with customers.