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Greg66
1,527 posts
47 months
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LFB531 said: Had a bit of heart failure after reading this as just renewed my Platinum and the only reason I keep it is for the insurance. However, the key exclusions are as below lifted from their schedule;
The following benefits are dependent on use of the Card:
• Cancelling, Postponing and Abandoning your Trip;
• Cutting Short your Trip;
• Travel Inconvenience;
• Personal Belongings, Money and Travel Documents;
Personal medical is still there which is the one I wanted but worth knowing about the others. As usual, too busy to read the small print but may well shop around before next renewal. IIRC, "the Card" is defined as any Amex you hold, not just your Amex Plat.
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JPJPJP
2,244 posts
37 months
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swerni
19,878 posts
79 months
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mattdaniels
5,116 posts
151 months
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A nice lady from Amex phoned me up today to tell me my application had been approved. This I already knew of course, as they had sent me an email a few days ago telling me I'd been approved and explaining when the cards and pins would follow.
The nice lady also explained to me that the cards and pins would follow, and then took the time to explain the benefits of the card which of course I had already read on the web hence applying for the card in the first place.
She asked me if I had any questions and I asked if I could get a reduction in interest rate if Amex didn't have to employ people to phone me up to read emails they had already sent to me and read benefits that are on the advert when you apply for the card.
I wondered how they can justify their charges, I guess now I know.
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A lex
8,849 posts
102 months
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mattdaniels said: A nice lady from Amex phoned me up today to tell me my application had been approved. This I already knew of course, as they had sent me an email a few days ago telling me I'd been approved and explaining when the cards and pins would follow.
The nice lady also explained to me that the cards and pins would follow, and then took the time to explain the benefits of the card which of course I had already read on the web hence applying for the card in the first place.
She asked me if I had any questions and I asked if I could get a reduction in interest rate if Amex didn't have to employ people to phone me up to read emails they had already sent to me and read benefits that are on the advert when you apply for the card.
I wondered how they can justify their charges, I guess now I know. Conversely, I quite like it that they take the time to call and show an interest. Another reason I will always keep an AMEX (although, granted not an issue for you in the UK) is that when I call customer services they ALWAYS have native English speakers - a very nice perk for me. Oh, I also like it that my statements also comes all the way from Florida every month 
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Mermaid
12,497 posts
40 months
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swerni said: One complimentary Platinum Card and up to four complimentary Green or Gold Cards. Each additional Supplementary Card is charged at £170This is new - I had 4 additional cards on my account included as part of my £300 fee.
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swerni
19,878 posts
79 months
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That's the fee if you have more than the four supplementary cards.
My wife as one and it costs me nothing
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The Stiglet
1,272 posts
63 months
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Mermaid said: One complimentary Platinum Card and up to four complimentary Green or Gold Cards. Each additional Supplementary Card is charged at £170
This is new - I had 4 additional cards on my account included as part of my £300 fee. In the Ts&Cs: - One Platinum Supplementary Card and up to four Green or Gold Supplementary Cards are provided at no additional
charge. The fee of £170 applies only to supplementary cards beyond those provided at no additional charge. Phew!
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The Stiglet
1,272 posts
63 months
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swerni said: That's the fee if you have more than the four supplementary cards.
My wife as one and it costs me nothing beat me to it 
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Mermaid
12,497 posts
40 months
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The Stiglet said: Mermaid said: One complimentary Platinum Card and up to four complimentary Green or Gold Cards. Each additional Supplementary Card is charged at £170
This is new - I had 4 additional cards on my account included as part of my £300 fee. In the Ts&Cs: - One Platinum Supplementary Card and up to four Green or Gold Supplementary Cards are provided at no additional
charge. The fee of £170 applies only to supplementary cards beyond those provided at no additional charge. Phew! Phew X 2.
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JPJPJP
2,244 posts
37 months
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ROB_GTR
1,518 posts
94 months
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DKL said: kev b said: We don't take Amex in our restaurant as not many customers try to use it and because it takes ages for Amex to pay us. I won't take it for the same reason and the charges are noticably higher than MC and visa. Anyone with an amex card has others - I know I have and the amex never comes out, they may even have cancelled it! Thats why my AMEX stays in my wallet as i find it's not accepted in a fair few places so the Barclaycard Platinum is the weapon of choice these days....
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Cheib
6,228 posts
44 months
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Here's an example of where the Concierge service comes into it's own...one of my mates has been desperately trying to get tickets to see Jack Whitehall (whoever he is?!?!) for his daughters birthday....sold out long ago. One phone call to Amex yesterday afternoon and this morning four tickets Row A Stalls.....and no danger of getting dropped by some dodgy ticket agency. Yes they were priced at a premium but they do get things done.
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A lex
8,849 posts
102 months
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Cheib said: Here's an example of where the Concierge service comes into it's own...one of my mates has been desperately trying to get tickets to see Jack Whitehall (whoever he is?!?!) for his daughters birthday....sold out long ago. One phone call to Amex yesterday afternoon and this morning four tickets Row A Stalls.....and no danger of getting dropped by some dodgy ticket agency. Yes they were priced at a premium but they do get things done. This. The few times I used the concierge for the concert tickets they were very, very slick. I got a couple of mates tickets to see Nickelback in Oberhausen 2 days before the concert. EVERYWHERE else was sold out - we had tickets the next morning for about 30% over the book price.
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The Stiglet
1,272 posts
63 months
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Resurrecting the thread as I received something in the post. From July 16th the new annual cost of your Platinum American express will rise from £300 to £450 with no tangible benefits.
Sod that for a laugh.
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Mermaid
12,497 posts
40 months
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The Stiglet said: Resurrecting the thread as I received something in the post. From July 16th the new annual cost of your Platinum American express will rise from £300 to £450 with no tangible benefits.
Sod that for a laugh. They want to reduce the membership it seems.
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Ray Luxury-Yacht
6,375 posts
85 months
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Funnily enough I have a small-ish balance on a Platinum Barclaycard ( >£3000) and this morning I got a letter telling me that the APR was going to change from 16.9% to 25.9% next month!  So that balance got moved to another card today - and it's  Barclaycard, you robbing buggers!
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crazy about cars
2,322 posts
38 months
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yea just cancelled my amex black card too...
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The Stiglet
1,272 posts
63 months
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crazy about cars said: yea just cancelled my amex black card too... have they increased that as well?
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swerni
19,878 posts
79 months
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I spoke to them today and they kept talking about all the new benefits.
I pointed out they weren't benefits, they were features.
I asked them how many people they expected to cancel and they wouldn't comment.
The new features come in July but my charges don't change till Feb, I wonder if the will reconsider their business plan by them.
For me, it isn't about cost but is about value.
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