The OSX/Apple support thread

Author
Discussion

Craikeybaby

10,416 posts

226 months

Saturday 21st October 2023
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I noticed a thumbs up appearing on FaceTime yesterday.

Tim O

551 posts

170 months

Sunday 22nd October 2023
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Tim O said:
Having keyboard problems with my aged iMac. Original wired Apple keyboard failed some years ago, and its replacement, an Apple Magic wireless keyboard, started misbehaving yesterday, and I’m not inclined to buy another.

Not used for anything special, just general home office duties.

Anyone able to recommend an iMac compatible wireless keyboard of good quality? Would be nice if it was white and stylish (Shallow? Moi?) and would prefer a separate numeric keypad

Would be happy to ditch the Magic Mouse, too, so maybe a keyboard/mouse set?

Thanks all.
Follow up to this. The problem was that a few keys, E D F amongst them were misbehaving. Either doing nothing, or opening new Safari pages, or attempting unwanted autofill. I'd cleaned the keyboard and assumed I'd got liquid in there even though I'd been ultra careful. Gave up trying to fix it thus my request for help.

However, plenty of Googling led me to attempt a keyboard 'factory reset' (who knew?) and amazingly it's fixed. Shift -Option and click the BT icon brings up 'linked devices'. Click on 'keyboard' and one of the options on the sub menu is 'Factory Reset". Lo and behold, I now have a working keyboard.

Man Maths now entitles me to spend £150 on a toy without feeling guilty. smile

tgr

1,134 posts

172 months

Monday 23rd October 2023
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I have a mid 2012 MBP with 2.3GHz quad core i7 and 16GB RAM and 500 GB HDD, of which 350 is available. It won’t upgrade the OS beyond Catalina 10.15.7. It has begun to run extremely slowly. It is mainly used for streaming, browsing, email and the like. I have my music and photos on the hard drive, about I would guess 100GB worth.

I use iCloud to back up and also have a separate hard disk linked to Time Machine.

(1) Reading on here I suppose I should replace the HDD with a SATA SSD, but am unsure what capacity to go for given I don’t use the MBP for any particularly hungry computing. The Crucial ones seem to differ between two types which differ in physical dimensions (7 or 9.5mm) - which is better?

(2) From what you say, should I also replace the backup twelve year old separate hard drive?

I don’t want to upgrade the MBP unless I’m really throwing good money after bad. Thanks for any advice

Tgr

AstonZagato

12,712 posts

211 months

Monday 23rd October 2023
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I had a 2011 MBP and suffered from the known issue of the AMD graphics chip and the lead-free solder that connects the GPU to the MacBook’s logic board. Eventually it bricked the thing. Before that happened, the hard drive started to fail so I put in a 1TB SSD. I also had my TimeMachine fail - I don't remember the issue but it would no longer accept backups.

I capitulated in 2018 and bought a new MBP.

mmm-five

11,246 posts

285 months

Monday 23rd October 2023
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tgr said:
I have a mid 2012 MBP with 2.3GHz quad core i7 and 16GB RAM and 500 GB HDD, of which 350 is available. It won’t upgrade the OS beyond Catalina 10.15.7. It has begun to run extremely slowly. It is mainly used for streaming, browsing, email and the like. I have my music and photos on the hard drive, about I would guess 100GB worth.

I use iCloud to back up and also have a separate hard disk linked to Time Machine.

(1) Reading on here I suppose I should replace the HDD with a SATA SSD, but am unsure what capacity to go for given I don’t use the MBP for any particularly hungry computing. The Crucial ones seem to differ between two types which differ in physical dimensions (7 or 9.5mm) - which is better?

(2) From what you say, should I also replace the backup twelve year old separate hard drive?

I don’t want to upgrade the MBP unless I’m really throwing good money after bad. Thanks for any advice

Tgr
It might be a failing HDD...as they will slow down as the error-correcting tries to find good blocks for your data.

I'm guessing your's is a 'non-retina' model, as the retina version has an SSD instead of HDD as standard...and is much more difficult to upgrade (ease of repair/upgradability of 1/10 for the Retina vs 7/10 for the non-Retina).

A SATA SSD will be a relatively cheap & simple upgrade for day-to-day 'snappiness' and can even take it as an opportunity to do a clean install of the OS, as that will slow down a bit with every upgrade due to the system/apps not cleaning out all the old prefs/settings/guff.

iFixIt 2012 non-retina MBP HDD replacement guide

iFixIt 2012 Retina MBP SSD replacement guide

I've use guides like these for upgrading/fixing PowerMacs, MacPros, iMacs and MacMinis...and they're quite straightforward if you have the right tools and take your time.

Edited by mmm-five on Monday 23 October 09:39

tgr

1,134 posts

172 months

Monday 23rd October 2023
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Thanks both. It’s quite clear it’s a HDD not SSD so I think I’ll tackle the SSD upgrade. What sort of size would do?

Presumably I should back it up first

mmm-five

11,246 posts

285 months

Monday 23rd October 2023
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tgr said:
Thanks both. It’s quite clear it’s a HDD not SSD so I think I’ll tackle the SSD upgrade. What sort of size would do?

Presumably I should back it up first
Yes, ensure you have it all backed up...and check the backup works.

Although if there's nothing wrong with the HDD, you could put it in a HDD caddy/enclosure just in case.

If 150GB of the original 500GB has sufficed for the last 11 years, then I'd suggest there's little reason going bigger...although some of the larger ones have better endurance/speeds (limited to whatever SATA speed the MBP supports of course - I believe it's SATA III/6G, so max throughput of about 600Mbps).

Any reputable 2.5" SATA SSD should do (Samsung, Crucial, Kingston, WD, Integral, Sandisk)...and you can get a 1TB Crucial BX500 for about £45 from either Amazon or Crucial direct, or a 500GB one for about £35.

If you want other options, then here's the Crucial tool for showing compatible upgrades.

Edited by mmm-five on Monday 23 October 19:48

tgr

1,134 posts

172 months

Monday 23rd October 2023
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Many thanks M5

I assume a Time Machine backup is ok, presumably that’s what it’s for, after all?

My photos are on iCloud but my music appears to exist only on the MBP hard drive

I will have to get the backup hard disk replaced, too

tgr

1,134 posts

172 months

Saturday 4th November 2023
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I suppose it was inevitable as I am a total novice, but I mangled a screw and I can’t get it out. I seem to have made a mess of my screwdriver too.

What is a good 00 screwdriver with a hardened tip? I don’t trust any of the unknown makes I see online.

Second how am I going to get that blinking screw out?

Thirdly I think I should use a brand new set of screws to refit the base. Where can I get these?

The only thing that went ok is that I added a Crucial SSD Time Machine. After a bit of faffing around, it seemed to back up ok after a few hours. Cheers

stemll

4,109 posts

201 months

Sunday 5th November 2023
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Screws with a driver if you want it (for 2012-15 retina MBP)

https://store.ifixit.co.uk/products/macbook-pro-re...

Screw extractors if you've stripped the head (never used these so can't vouch for them but iFixit generally good)

https://store.ifixit.co.uk/products/precision-scre...

tgr

1,134 posts

172 months

Tuesday 21st November 2023
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Ok I have now got SSD plugged in and am trying to get it installed. There doesn’t seem to be a precise guide for this.

The recovery app doesn’t seem to see or recognise the new SSD as the disk it should be writing to. I note the SSD is described by the disk utility as “unformatted”.

How do I format it or get the OS to see it before I restore my system from Time Machine?

Thanks

PS the previous HDD is, if not dead, very close to it, so I can’t simply copy across

Edited by tgr on Tuesday 21st November 17:41

stemll

4,109 posts

201 months

Tuesday 21st November 2023
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In Disk Utility you select Erase to format a new drive. If you can't see the drive then "View" at the top and select something like "All Devices".

10.15 will support APFS.

Once it's done, Cmd-Q to get back to recovery to install MacOS and restore from Time Machine

tgr

1,134 posts

172 months

Tuesday 21st November 2023
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Can I in Disk Utility restore the Mac OS X Base System (I have downloaded from internet recovery) to the new SSD? Will that effectively “format” it before I load onto it the previous backup using Time Machine?

BlueMR2

8,656 posts

203 months

Tuesday 21st November 2023
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Try https://www.youtube.com/watch?v=7jIJwWqCTBI

Just restore the backup from the time machine.

tgr

1,134 posts

172 months

Tuesday 21st November 2023
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Thanks Stemll

The drop down menu doesn’t have APFS in it

stemll

4,109 posts

201 months

Tuesday 21st November 2023
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Will only see APFS if you pick GUID Partition Map under Scheme

tgr

1,134 posts

172 months

Tuesday 21st November 2023
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I’ve just checked the erase function with the external SSD I have as a Time Machine and I’m also not offered APFS in that GUID partition table drive.

If I erase using Mac OS extended, just to get started, can I reformat in APFS later?

stemll

4,109 posts

201 months

Wednesday 22nd November 2023
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tgr said:
I’ve just checked the erase function with the external SSD I have as a Time Machine and I’m also not offered APFS in that GUID partition table drive.

If I erase using Mac OS extended, just to get started, can I reformat in APFS later?
Don't know but I'd guess not. Perhaps your machine doesn't or can't support APFS so go with what it offers you.

AstonZagato

12,712 posts

211 months

Wednesday 22nd November 2023
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I have a disk image problem
I've noticed this disk image called "Update":

I've no idea what it does or what it's for.
I can't eject it, force eject it or delete it.

Any ideas? (Treat me like a four year old).

mmm-five

11,246 posts

285 months

Wednesday 22nd November 2023
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AstonZagato said:
I have a disk image problem
I've noticed this disk image called "Update":

I've no idea what it does or what it's for.
I can't eject it, force eject it or delete it.

Any ideas? (Treat me like a four year old).
It's probably just a leftover from some update you did months/years ago.

What options are you offered when you right-click on it? There should be one saying something like 'Remove from Sidebar'.