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wildcat45

Original Poster:

2,596 posts

59 months

[news] 
Thursday 16th August 2012 quote quote all
I have instructed an Estate agent to sell a property I own.

For various reasons, mainly confidentiality, privacy and the sensitivity of an eldery recent widower Neighbour who has become a good friend I did not want a board up.

I stresed twice to the agent that under no circumstances did I want one of their boards on my property.

I come home tonight to find a bloody great board screwed to the freshly painted door frame of my house. Whoever did it has used massive screws, to big and tight for my electric drill to shift.

My old neighbour ( I was planning to break it to him gently over a few weeks) is distraught. I have lived here since 2000. He and his late wife moved in on the same day as me (new build) We are quite close. Lots of memories like her cooking me and my best man breakfast on my wedding morning, Me dealing with their beloved old dog when she died, the delight the old man has in our puppy.....You know, someone who at aged around 88 needs to be told gently that we are moving on.

I want to keep my affairs as private as possible. I am fine with on line ads, shop window stuff, but I expressly told them no board.

It may seem a small thing to many, but it has left me fuming. A breach of confidentiality involving a big logo'd van, and a man coming onto my property against my express wishes and damaging my house with 3 massive screws a door frame.

I know it may not seem like a big deal to many, but each person's case is different. They are going to get one fk load of a bking tomorrow. It may be a mistake on their part but when I have told them no, rebuffed their repeated attempts to persuade me to have a board and my reasons why have been explained to them, then they have gone too far.

Trespass? Criminal damage? Neighbour in tears, my wife upset because he is upset, my privacy compromised. Before I sack them I want to (legally) threaten them and put the fear of weeping Christ into their snivveling, hair gelled cheap suited mini-driving (well it is a car forum) souls.


creampuff

1,316 posts

13 months

[news] 
Thursday 16th August 2012 quote quote all
This would piss me off, if I felt strongly about not having a board.

You instructed them to sell your place. Personally if they did this, I would UNINSTRUCT them. Fire them. If they have gone against your express wishes here, it is likely they will mess other things up too.

ikarl

972 posts

69 months

[news] 
Thursday 16th August 2012 quote quote all
I don't know what to add other than I think you have a right to be pissed. I would be.

surveyor

4,695 posts

54 months

[news] 
Thursday 16th August 2012 quote quote all
Get over it. Tell them to put your property back in the condition it was already in. There is nothing else that they can do about your neighbour other than apologise.

Cock ups unfortunately happen - sods law says it will be the board after you made your position so clear.

TJA

68 posts

48 months

[news] 
Thursday 16th August 2012 quote quote all
Sorry to hear they ignored you.

Don't most estate agents put clauses in their contracts regarding the placement of these signs? Might be worth checking what the contract you signed says about this.
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Mutley

2,137 posts

129 months

[news] 
Thursday 16th August 2012 quote quote all
OP, I totally understand, and would be instructing the company to make good, especially as your instruction was no on site advertising. Sadly, that is about all you can do, the office/agency you went to do not put the boards up, it is a central person working for many local agents, who probably was given a list of new instructions and presumed a board was to go up, not knowign of your request. It doesn't make the damage right, just that the information may not have gone down the line far enough

JQ

1,631 posts

49 months

[news] 
Thursday 16th August 2012 quote quote all
The EA was in the wrong, no doubt about that, but Devils Advocate position - if it was that important to you, why did you not tell your neighbour before you instructed a firm of EA's?

There are 2 houses on our cul-de-sac currently for sale without boards - we knew within hours of them going on the market, as did most of our other neighbours.

sbird

108 posts

48 months

[news] 
Saturday 18th August 2012 quote quote all
Get them to remove the board, and strongly suggest that your estate agent go around to your neighbour with a big case of beer and apologise for the distress caused.

While he's in there, go around to his house and nail the board to his front door/car/cat.

wildcat45

Original Poster:

2,596 posts

59 months

[news] 
Saturday 18th August 2012 quote quote all
Wel I have calmed down now.

They got my angry voucemail and a guy came round straught away to take the sign nown. He was full of apology but I told him it wasn't his fault, as suggested above, he just gets a list of houses to board up. Its a big firm, and he works only for them.

The woman I believe to be responsible called and got a thorough critique of her actions.

I was a bit cruel, asking her how to deal with my old neighbour now? How would she feel if it was her or her Dad r Grandpa?

I then decided to ps off for the weekend and while away here I took a lengthy apology from someone senior at the firm. I had already negotiated a decent deal in the sale fees so just told her that if she wanted to keep my business then they couldpay for my energy certficate and issue a proper bking to the staff responsible.

The firm is big and local. They also come highly reccomended, however when they sent me the Ad To proof read, they had missed two crucial selling points off, one a double drive which is unique in this development where, other houses have single drives or allocated bays. Indeed they said in the ad that it had allocated parking.

They got an email yesterday highlighting the errors and a simple sign off line. "One more mistake, inaccuracy or action contrary to my instructions and you are sacked."

I hope that's got it sorted.

You know I like to make my own judgements rather than go with the stereo type view. Estate agents we are often told are not to be trusted. Based on my limited experience, I tend to agree.

Engineer1

7,247 posts

79 months

[news] 
Saturday 18th August 2012 quote quote all
OP well done screw them down on price talk down to them and throw your weight around, I suspect your sale may well be a slow one. Best of all there is nothing you'd be able to prove either as the market isn't exactly in an anything will sell situation.

MrBrightSi

1,087 posts

40 months

[news] 
Saturday 18th August 2012 quote quote all
What a wonderful result. You conducted yourself very well OP and don't worry your reaction to everything is very equal to the idiocy shown by them. Big comapnies like this should have their head screwed on more.

Hope from here on in they sort themselves out.

Breadvan72

10,492 posts

33 months

[news] 
Sunday 19th August 2012 quote quote all
Someone made a simple error. The error was corrected. Cause for World War Three? Er, maybe not.

Can someone please explain to me how an estate agent informing the world that a house is for sale is an infringement of privacy, especially in circumstances in which I infer that the house may be advertised on the internet, that well known private place.

OP, are you going to make all potential buyers sign a secrecy undertaking before they can view the house? Good luck with that!

JustinP1

10,293 posts

100 months

[news] 
Sunday 19th August 2012 quote quote all
OP - you will have succeeded in letting the whole office know that dealing with you is going to be difficult.

You now have two options:

1) Wait until you realise that your property is now going to be the last staff members are going to want to show people around. Or,

2) Disinstruct them now and save your self some time.

Breadvan72

10,492 posts

33 months

[news] 
Sunday 19th August 2012 quote quote all
Another option (not exclusive of the other two) might be :-

(3) learn that, in life, people make mistakes, and don't be such a grumpoid in future.

hornetrider

41,167 posts

75 months

[news] 
Sunday 19th August 2012 quote quote all
JustinP1 said:
OP - you will have succeeded in letting the whole office know that dealing with you is going to be difficult.

You now have two options:

1) Wait until you realise that your property is now going to be the last staff members are going to want to show people around. Or,

2) Disinstruct them now and save your self some time.
This. Thoroughly understand the actions the OP has taken however the reality is you've now rubbed them up the wrong way, when you need them on your side.

I'd sack them off and go with someone else, and have a clean slate.

DSM2

3,624 posts

70 months

[news] 
Sunday 19th August 2012 quote quote all
Engineer1 said:
OP well done screw them down on price talk down to them and throw your weight around, I suspect your sale may well be a slow one. Best of all there is nothing you'd be able to prove either as the market isn't exactly in an anything will sell situation.
I think you overestimate the value or benefit of an estate agent.

In my experience they do little more than put your property on the market. Almost every area, closing a sale, dealing with the conveyance etc, they will, at best, do a mediocre job.

At worst, they will fk up royally, then will lie to you and mislead you until the process stumbles to a close.

7mike

2,065 posts

63 months

[news] 
Sunday 19th August 2012 quote quote all
wildcat45 said:
You know I like to make my own judgements rather than go with the stereo type view.
wildcat45 said:
snivveling, hair gelled cheap suited mini-driving.
hehe
Mate, happy to go along with the stereotypical view (except one of the largest chains in the country tend to drive Astras leading on to an Insignia if they've realy hit the big time eek )

Deva Link

26,934 posts

115 months

[news] 
Sunday 19th August 2012 quote quote all
DSM2 said:
I think you overestimate the value or benefit of an estate agent.

In my experience they do little more than put your property on the market. Almost every area, closing a sale, dealing with the conveyance etc, they will, at best, do a mediocre job.

At worst, they will fk up royally, then will lie to you and mislead you until the process stumbles to a close.
Having been involved in the sale of 3 houses in the last couple of years I would agree with that. And prior to that my FIL's purchase nearly fell though as the EA handling the sale of his property was blabbing info the owner of the property he was buying.
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