Friend bought a used car with missing headrest

Friend bought a used car with missing headrest

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Discussion

Dragonlord_Placidusax

Original Poster:

2 posts

24 months

Monday 13th May
quotequote all
Hi folks. A friend of mine has just bought a used car which is missing the right-side rear headrest on the back seats. He didn't notice the headrest was missing until I mentioned it to him. He doesn't see it as a big issue and has said he will just buy one off eBay. I mentioned that it was a bit disingenuous for the dealership not to have mentioned it was missing. If it was you, would a missing headrest be a significant enough issue to warrant returning the car to where it was purchased? I am honestly surprised he didn't notice it as I spotted it immediately when I looked inside the car.

lancslad58

617 posts

9 months

Monday 13th May
quotequote all
Dragonlord_Placidusax said:
Hi folks. A friend of mine has just bought a used car which is missing the right-side rear headrest on the back seats. He didn't notice the headrest was missing until I mentioned it to him. He doesn't see it as a big issue and has said he will just buy one off eBay. I mentioned that it was a bit disingenuous for the dealership not to have mentioned it was missing. If it was you, would a missing headrest be a significant enough issue to warrant returning the car to where it was purchased? I am honestly surprised he didn't notice it as I spotted it immediately when I looked inside the car.
No,wouldn't bother me, just do as what your friend has done and not waste time argueing the point with the dealership.

hammo19

5,097 posts

197 months

Monday 13th May
quotequote all
Just take the other one off at the back and go about enjoying your life.

JQ

5,771 posts

180 months

Monday 13th May
quotequote all
hammo19 said:
Just take the other one off at the back and go about enjoying your life.
And sell it on eBay to someone who’s bought a car without one - could fetch some decent money. Win win.

Alex Z

1,167 posts

77 months

Monday 13th May
quotequote all
Why wouldn’t you just ask the dealership to supply the missing headrest?
I certainly wouldn’t be going straight to “return the car”….

Zetec-S

5,948 posts

94 months

Monday 13th May
quotequote all
As always with this sort of thing, context is everything.

If it was a £50k Range Rover (or even just a mundane but nearly new car from a main dealer) then I'd be tempted to get on to them to sort it.

If it's a £4k Astra from "Dereks Autos" then I wouldn't bother.

MitchT

15,951 posts

210 months

Monday 13th May
quotequote all
Notwithstanding the fact that I'd have noticed and insisted that it was rectified before purchase, the above comment is the appropriate response. Shiny dealership: Complain and get them to sort it. Arthur Daley type trading out of a Portakabin on some waste land: Find a replacement from a scapper or eBay.

98elise

26,812 posts

162 months

Monday 13th May
quotequote all
Zetec-S said:
As always with this sort of thing, context is everything.

If it was a £50k Range Rover (or even just a mundane but nearly new car from a main dealer) then I'd be tempted to get on to them to sort it.

If it's a £4k Astra from "Dereks Autos" then I wouldn't bother.
This.

Djtemeka

1,825 posts

193 months

Monday 13th May
quotequote all
Is the lack of a headrest an mot failure?

MDMA .

8,971 posts

102 months

Monday 13th May
quotequote all
Alex Z said:
Why wouldn’t you just ask the dealership to supply the missing headrest?
I certainly wouldn’t be going straight to “return the car”….
Because you wouldn’t be able to start a thread about it and the forum wouldn’t exist without new topics everyday wink

gt40steve

711 posts

105 months

Monday 13th May
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Djtemeka said:
Is the lack of a headrest an mot failure?
No.

Riley Blue

21,068 posts

227 months

Monday 13th May
quotequote all
Rear headrest cost for an average car on Ebay is what, £20?

I'd have one on its way by now.

Djtemeka

1,825 posts

193 months

Monday 13th May
quotequote all
gt40steve said:
Djtemeka said:
Is the lack of a headrest an mot failure?
No.
K

biggbn

23,663 posts

221 months

Monday 13th May
quotequote all
Perhaps I can help? I bought a rear headrest and didn't notice the car was missing, so I'm left with a very expensive, but ultimately pointless headrest...I was going to take it back to the dealers but I don't want to look foolish or seem like one of those pedantic, awkward customers....

GT9

6,837 posts

173 months

Monday 13th May
quotequote all
biggbn said:
Perhaps I can help? I bought a rear headrest and didn't notice the car was missing, so I'm left with a very expensive, but ultimately pointless headrest...I was going to take it back to the dealers but I don't want to look foolish or seem like one of those pedantic, awkward customers....
hehe

You could car share with OP's 'friend'.

andymc

7,369 posts

208 months

Monday 13th May
quotequote all
they could quite easily say it was there when we sold it, returning a car for a missing head arrest, I suggest you get a grip

Pica-Pica

13,928 posts

85 months

Monday 13th May
quotequote all
Head restraint (not head rest). Come on guys, know your stuff!

66HFM

321 posts

26 months

Monday 13th May
quotequote all
I bought a Mini Clubman privately about 3 years ago, noticed once I'd got home at the middle headrest was missing, not a big issue as I thought there might not be a middle one anyway..
Sent the seller a message and he said there originally was one and he'd try and look for it.
Didn't hear from him and found one on eBay for £10, bought it and duly arrived, a week later the seller says he's found it and posted it to me.
Sold the one I'd bought on eBay for £15 the following week...

Bigger things to worry about. Contact the dealer and tell them that the heardrest was missing, you'll happily source one off eBay but if they could reimburse him that would be great.... if not £20 down...

cslwannabe

1,428 posts

170 months

Monday 13th May
quotequote all
Previous owner may have had a child seat fitted. I did the same when selling a car to a dealership once. Remembered to refit the isofiz seat covers but completely forgot to refit the rear seat headrest.

Auto810graphy

1,418 posts

93 months

Monday 13th May
quotequote all
Dragonlord_Placidusax said:
Hi folks. A friend of mine has just bought a used car which is missing the right-side rear headrest on the back seats. He didn't notice the headrest was missing until I mentioned it to him. He doesn't see it as a big issue and has said he will just buy one off eBay. I mentioned that it was a bit disingenuous for the dealership not to have mentioned it was missing. If it was you, would a missing headrest be a significant enough issue to warrant returning the car to where it was purchased? I am honestly surprised he didn't notice it as I spotted it immediately when I looked inside the car.
Return the car, demand compensation for your trouble and write a post on Facebook saying what nasty people the “Stealers” were. Best mention you are a single mother and you had kids in the car, and don’t forget the Daily Mail compo face for your Insta post.