PH FLEET UPDATE: INFINITI G37 S COUPE
L55 UST's been in the wars, but the repairs have been top-notch
But we honestly mean that as a compliment. As Apple has so effortlessly proven in recent years, people don’t mind paying a bit more for something if they think they’re getting something a bit special in return. And this seems to be Infiniti’s approach to customer care.
But I’m getting ahead of myself. You’ll want to know how we got to this point in the first place. Cue newest member of the PH office crew, American émigré and tech genius Matt Dell:
“I've always wanted to go to Goodwood for the Festival of Speed, but I never imagined that for my first time I would be driving a member of the PH Fleet. Granted, I was given the all-too-picked-on Almera, (sorry - Infiniti G37 S), but I was genuinely thrilled to be able to go.
“I had no idea what the damage was (or if there even was any damage), but I was forced to press on, since I didn’t know where I was going and no one else had seemed to notice the incident. Despite the nagging fear that this might be the first and last time I would be given keys to a PistonHeads car, I began to rather enjoy driving the Infiniti.
So as well as it leaving an impression on him, our Mr Dell left an impression on it. But things weren’t over for poor L55 UST... A couple of weeks later a PH staffer (who shall remain nameless to save their blushes, but I promise you it wasn’t me) did what you might call ‘a number’ on one of the alloys against a kerb.
Which is how we arrived at £2030 for (deep breath): removal of bonnet, offside mirror, front bumper, offside nearside front wing fittings and front headlamps, stripping down front bumper fittings including grille, repairing front edge of bonnet and front bumper, replace front bumper grille, top bumper seal clip and offside mirror unit, preparing and painting bonnet, front bumper and mirror casing, blending wings for colour match, refurbishing one alloy wheel, refitting and checking lights, mirror and parking sensor operation. And valeting the vehicle.
Of course, in order to establish itself as a credible luxury brand, then Infiniti absolutely has to provide after-sales service that’s at least the equal of its competitors. Still, on the evidence of our experience with Infiniti centre Reading, that’s exactly it is doing. Not that we want to have to experience it again, of course, but that’s all down to Mr Dell’s ability to dodge errant pieces of wood...