Used car with bird damage. Pls advise!
Discussion
I had a very similar issue with a 2008 car that I bought from a bmw main dealer last year. I am very fussy and ended up travelling 200 miles to get the one I wanted. Paintwork looked excellent, no sign of any problems. Got the car home and started clay bar'ing the boot in preparation for waxing, which revealed lots of patches etched into the clear coat, eventually diagnosed as bird dropping damage. Politely explained the problem to Cotswold Bmw and they collected the car to have a look. They then agreed to respray the boot - so now good as new. As far as I was concerned, I knew I hadn't caused the damage, and they knew from all the questions I asked during the purchase that I wanted a car in excellent condition. Worth a try I'd say.
Would strongly recommend Jim from White Details http://www.whitedetails.co.uk/
Cheaper than a respray and his portfolio speaks for itself. It is amazing what he can correct.
Last time he did mine: http://www.whitedetails.co.uk/index.php?id=218
http://www.whitedetails.co.uk/index.php?id=107
Cheaper than a respray and his portfolio speaks for itself. It is amazing what he can correct.
Last time he did mine: http://www.whitedetails.co.uk/index.php?id=218
http://www.whitedetails.co.uk/index.php?id=107
greypianosflying said:
I've learned from the experience (will run a finger over everything next time), but I am wondering if I have any case to get the car repaired by the dealer? (I think paint work is not covered though after a year by warrenty, but how can a car get so damaged to quickly?).
Just a bit peeved as the dealer did not mention these blemishes to me. Someone must have noticed it when it was cleaned!
If you all think I'm being too picky (it is a used car) and I was an idiot for missing the damage then I'll book the car into a good body shop, plonk a grand on it and see what they can do. I'm hoping because the roof is a separate part not connected with paint to any of the pillars it is an easyish respray
Dealer is unlikely to do anything but a cheap bodge at best, which you won't be happy with.Just a bit peeved as the dealer did not mention these blemishes to me. Someone must have noticed it when it was cleaned!
If you all think I'm being too picky (it is a used car) and I was an idiot for missing the damage then I'll book the car into a good body shop, plonk a grand on it and see what they can do. I'm hoping because the roof is a separate part not connected with paint to any of the pillars it is an easyish respray
Respray will, almost certainly, be unnecessary and potentially introduce poor colour matching problems.
Best bet - if you've got a grand free to spend on making it look perfect - is take the car to KDS Keltec. It'll cost less, and end up looking better.
Edited by Jaykaybi on Tuesday 21st May 23:04
JohnP68 said:
I had a very similar issue with a 2008 car that I bought from a bmw main dealer last year. I am very fussy and ended up travelling 200 miles to get the one I wanted. Paintwork looked excellent, no sign of any problems. Got the car home and started clay bar'ing the boot in preparation for waxing, which revealed lots of patches etched into the clear coat, eventually diagnosed as bird dropping damage. Politely explained the problem to Cotswold Bmw and they collected the car to have a look. They then agreed to respray the boot - so now good as new. As far as I was concerned, I knew I hadn't caused the damage, and they knew from all the questions I asked during the purchase that I wanted a car in excellent condition. Worth a try I'd say.
In addition, it sounds as if the dealer did themselves favours (reputation / repeat custom-wise) by sorting it out properly for you.
Thanks for the advice guys. I'm gonna take the car down to contactaspray tomorrow to see what they think and perhaps Riverside another day. I'll also be going back to the Ford dealer for a polite word. Not holding my breath, but will be interesting to see what they do.
Perhaps it can be wetsanded down, but unless they can replace the clearcoat I'm not sure about the longevity of the finish. We'll see.
Still, I had a good drive in the car today. Other than the exterior I really like it. Fun to drive!
So ironic that after seeing so many cars over a period of months I manage to choose a lemon (or perhaps a Lime would be more appropriate).
Edit: Thanks for the info on different people who can help. If I have no luck with the dealer I will follow up on those leads. I'm really hoping to drop the car off next week, go to the Isle of Man TT (on a bike
) and then get a fixed car when I get back.
Perhaps it can be wetsanded down, but unless they can replace the clearcoat I'm not sure about the longevity of the finish. We'll see.
Still, I had a good drive in the car today. Other than the exterior I really like it. Fun to drive!
So ironic that after seeing so many cars over a period of months I manage to choose a lemon (or perhaps a Lime would be more appropriate).
Edit: Thanks for the info on different people who can help. If I have no luck with the dealer I will follow up on those leads. I'm really hoping to drop the car off next week, go to the Isle of Man TT (on a bike
) and then get a fixed car when I get back. greypianosflying said:
Thanks for the advice guys. I'm gonna take the car down to contactaspray tomorrow to see what they think and perhaps Riverside another day. I'll also be going back to the Ford dealer for a polite word. Not holding my breath, but will be interesting to see what they do.
Perhaps it can be wetsanded down, but unless they can replace the clearcoat I'm not sure about the longevity of the finish. We'll see.
Still, I had a good drive in the car today. Other than the exterior I really like it. Fun to drive!
So ironic that after seeing so many cars over a period of months I manage to choose a lemon (or perhaps a Lime would be more appropriate).
Edit: Thanks for the info on different people who can help. If I have no luck with the dealer I will follow up on those leads. I'm really hoping to drop the car off next week, go to the Isle of Man TT (on a bike ) and then get a fixed car when I get back.
Let's clear up one or two things.Perhaps it can be wetsanded down, but unless they can replace the clearcoat I'm not sure about the longevity of the finish. We'll see.
Still, I had a good drive in the car today. Other than the exterior I really like it. Fun to drive!
So ironic that after seeing so many cars over a period of months I manage to choose a lemon (or perhaps a Lime would be more appropriate).
Edit: Thanks for the info on different people who can help. If I have no luck with the dealer I will follow up on those leads. I'm really hoping to drop the car off next week, go to the Isle of Man TT (on a bike
) and then get a fixed car when I get back. There is/would/may be no need to wet sand. Wet sanding deals with an altogether different problem, namely 'orange peel' paintwork. Bird etchings, usually, can be removed using standard detailing polishing techniques.
Nevertheless, wet sanding will not remove all the clear. I really thnk it would be worth your while to read the first post in this thread. It's illuminating.
http://www.detailingworld.co.uk/forum/showthread.p...
We are talking about microns here.
have you not thought of the telephone? Regardless of your chances, if you have bought a car that you are not satisfied with, you should get on to the dealer the minute you find the problem. You don't need to be arsey, but you need to be specific that it's very important to you and unacceptable. Popping in a week later on the offchance says the opposite.
Bert
Bert
actionjackson said:
Would strongly recommend Jim from White Details http://www.whitedetails.co.uk/
Cheaper than a respray and his portfolio speaks for itself. It is amazing what he can correct.
Last time he did mine: http://www.whitedetails.co.uk/index.php?id=218
http://www.whitedetails.co.uk/index.php?id=107
Amazing work on the RS. Cheaper than a respray and his portfolio speaks for itself. It is amazing what he can correct.
Last time he did mine: http://www.whitedetails.co.uk/index.php?id=218
http://www.whitedetails.co.uk/index.php?id=107
Do you mind me asking what he billed for that work?
Why can't people just pick up the phone when they find a problem with their car? Why do they always have to complain on the internet about it without knowing what the dealer will do to rectify it? These days every one is too quick to b
h and moan and potentially give a company a bad name without giving the dealer a chance to rectify it?
For all you know the dealer might not have known, the dealer may well bend over backwards to sort the paintwork out. Problems do occur from time to time with any product being sold, be it a car or a dishwasher. It's how it's resolved that's the important thing. But please, speak to the dealer before coming on a forum to slate them
h and moan and potentially give a company a bad name without giving the dealer a chance to rectify it?For all you know the dealer might not have known, the dealer may well bend over backwards to sort the paintwork out. Problems do occur from time to time with any product being sold, be it a car or a dishwasher. It's how it's resolved that's the important thing. But please, speak to the dealer before coming on a forum to slate them
OP originally asked advice on whether he was likely to have any success with the dealer (who he did not name) in the scenario he was in. I personally don't see any thing wrong with someone asking for advice from people who may be in a position to.
They didn't bh at all, and they stated their disappointment, that they thought they had found a tidy car, but didn't moan about it.
If that boils your blood I suggest you stop looking at this section of PH for your own sanity.
I have no sanity left to lose so I'll be ok.
They didn't b
h at all, and they stated their disappointment, that they thought they had found a tidy car, but didn't moan about it. If that boils your blood I suggest you stop looking at this section of PH for your own sanity.
I have no sanity left to lose so I'll be ok.
talksthetalk said:
OP originally asked advice on whether he was likely to have any success with the dealer (who he did not name) in the scenario he was in. I personally don't see any thing wrong with someone asking for advice from people who may be in a position to.
They didn't bh at all, and they stated their disappointment, that they thought they had found a tidy car, but didn't moan about it.
If that boils your blood I suggest you stop looking at this section of PH for your own sanity.
I have no sanity left to lose so I'll be ok.
The only person that can tell them if they'll have success with the dealer is the dealer themselves. Nobody else can second guess what the dealer will say though.They didn't b
h at all, and they stated their disappointment, that they thought they had found a tidy car, but didn't moan about it. If that boils your blood I suggest you stop looking at this section of PH for your own sanity.
I have no sanity left to lose so I'll be ok.
I had an issue with my tv, it was all sorted with one phone call with Sony. Simple really
talksthetalk said:
Was the problem with your tv a cosmetic issue?
Is Sony a second hand car dealer?
No, and I don't see the difference. There is a customer care issue and it needs to be resolved. Not every dealer is a shark you know Is Sony a second hand car dealer?
Deva Link said:
I think I could have a pretty good guess. And it involves lots of un-returned calls.
The thing is, you can't guess what the dealer will say until you have the conversation with them.We've just had a customer with a paintwork issue not that long ago on a Nissan. We gave him a Nismo Juke to keep him mobile whilst his car was in the bodyshop. No squabbles between him and us, it just needs to be resolved and he needs to be kept mobile. Problem solved
Deva Link said:
Fast Bug said:
The only person that can tell them if they'll have success with the dealer is the dealer themselves. Nobody else can second guess what the dealer will say though.
I think I could have a pretty good guess. And it involves lots of un-returned calls.Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff