Daughter moving to France - random questions
Discussion
Hi,
Éric
nickfrog said:
Thanks for all the help. 6 weeks after signing with Orange still no internet, whether ADSL or Fibre. It has been a kafkaesque series of cock ups (5 of them so far!) and they still can't explain why or when this will be sorted. I am so glad I don't have to deal with that kind of s
t anymore. I see that customer centricity still doesn't exist in France 
She has told them to stick their box where the sun don't shine. Should she speak to Bouygues instead ? They have a shop 50m from hers in the 9th?
Whatever ISP you choose, don't expect real support when something goes wrong (customer grade support, indigent and underpaid level 1 agents that follow checklist without any understanding, paid to close tickets as fast as possible), Orange/Sosh are usually the "least bad". Few years ago, Free was the way to go but is now on par with the others...t anymore. I see that customer centricity still doesn't exist in France She has told them to stick their box where the sun don't shine. Should she speak to Bouygues instead ? They have a shop 50m from hers in the 9th?
Éric
Cheers everyone. Yes I told her to lower her expectations in terms of CS or support although she doesn't believe it can be lower than Orange's. (she has only moved 2 months ago lol).
Anyway, she has a Bouygues store 50m from her flat so her thinking is that she can physically pester them if they don't deliver.
They showed her their screen which showed which operators had access to Fibre at her address. It showed that Orange didn't bu that they did. Which is weird but somehow tallies with what Orange finally said, which they need to make a connection at the end of June (despite taking her original order for fibre 6 weeks ago).
Bouygues are coming next week to connect or whatever. I told her to not hold her breath. Theyve given her a 4g box in the meantime.
Anyway, she has a Bouygues store 50m from her flat so her thinking is that she can physically pester them if they don't deliver.
They showed her their screen which showed which operators had access to Fibre at her address. It showed that Orange didn't bu that they did. Which is weird but somehow tallies with what Orange finally said, which they need to make a connection at the end of June (despite taking her original order for fibre 6 weeks ago).
Bouygues are coming next week to connect or whatever. I told her to not hold her breath. Theyve given her a 4g box in the meantime.
Hi,
Hope it will get sorted RSN, fiber deployment is a real mess to say the least.
Commercial entities like Orange, SFR and so on have deployed their own infrastructure wherever ROI could be reached fast and left the rest to cities/departments/regions through RIPs they connect to. When building a connection, whatever the infrastructure used, multiple subcontracting levels are used and there is often fiber hijacking, so being connected is one thing, staying connected can be even more challenging (I've heard of groups of 4/5 customer being disconnected alternatively following interventions to "fix" connection issues).
She'd better keep the 4G router on hand
Éric
Hope it will get sorted RSN, fiber deployment is a real mess to say the least.
Commercial entities like Orange, SFR and so on have deployed their own infrastructure wherever ROI could be reached fast and left the rest to cities/departments/regions through RIPs they connect to. When building a connection, whatever the infrastructure used, multiple subcontracting levels are used and there is often fiber hijacking, so being connected is one thing, staying connected can be even more challenging (I've heard of groups of 4/5 customer being disconnected alternatively following interventions to "fix" connection issues).
She'd better keep the 4G router on hand
Éric
^^ thanks Eric - Bouyges have been and said they can't do it but speak to SFR as it is their fibre network and should work.
Addition question for anyone not bored to death with my thread yet.
Her friend uses a UK Amazon stick to watch Sky through Now TV and using a VPN. She has seen it in action and all good.
She is planning to emulate that set up obviously but she doesn't know if an Amazon stick will give the same result or if she should get a UK one?
Also, doesn't she need a particular WIFI? They do 4, 5 or 6 it seems but I wonder if that matters?
Thx!!!
Addition question for anyone not bored to death with my thread yet.
Her friend uses a UK Amazon stick to watch Sky through Now TV and using a VPN. She has seen it in action and all good.
She is planning to emulate that set up obviously but she doesn't know if an Amazon stick will give the same result or if she should get a UK one?
Also, doesn't she need a particular WIFI? They do 4, 5 or 6 it seems but I wonder if that matters?
Thx!!!
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