Kia 7 Year Warranty - Real Life Experience
Discussion
lornemalvo said:
Is this the reason for the long warranty? So they can stitch you up with extortionate service bills for 7 years?
Our Sportage is £70 for an interim service and circa £240 for a major at our local Kia dealer, so pretty reasonable from our experience.The key is to shopping about as the service prices can vary massively depending on the dealer. We need a big 80k mile service now which varies from £340 - £470 depending on which dealer you go to.
nvubu said:
These prices seem very reasonable, but is it worth purchasing a service plan when buying a new Kia? The website is £489 for 3 years, 889 for 5 years (£994 with 3 MOTs). We are getting one on a 3 yeara PCP, but intend (at the moment) on keeping for longer.
It's worth looking at what the services would cost individually, but I expect the service plan might work out cheaper. Plus I think you pay monthly, so that helps spread the cost.nvubu said:
These prices seem very reasonable, but is it worth purchasing a service plan when buying a new Kia? The website is £489 for 3 years, 889 for 5 years (£994 with 3 MOTs). We are getting one on a 3 yeara PCP, but intend (at the moment) on keeping for longer.
We went for the 3 year one on the 1.5T DCT Xceed as it was only £450 including the first MOT. That works out at £130/service which is a bargain. Not sure what we'll do beyond that though. Nothing has gone wrong so far bit that's to be expected after only a year although they did adjust the petrol flap under warranty.I don't see them skimping on rust protection, I am sure the cars are massively benchmarked against VW, Ford etc...
Edited by nickfrog on Friday 15th July 12:00
ian_c_uk said:
We have had 4, just bought 5th. Depreciation low, dealer (Bolton) has been great, and never any quibble over warranty work. In fact, they spot and replace even minor things like a rusty number plate screw without being asked.
This is my experience too – we weren't even told that they were replacing a couple of suspension bushes under warranty until after the service. No cost to us, so no bother!A fun story I am in the middle of, took on a lease KIA e-Niro Feb 2021 for 3 years.
Late 2022 the front bumper had some serious paint peel and bubbling, contacted the lease firm, who contacted KIA - after months of trying to find a dealer who will support locally to me, April 2023 the car goes to a body shop who confirm that the bumper hasn't been keyed before paint.
Back to KIA with this detail and the lease firm are told, as it took "us" too long to find the issue, it has to go through insurance (even though it is a fault at production)!
Currently raising a dispute to customer care, but they just farm you out to your dealership and don't actually do anything..
If you want to raise a warranty issue, raise it fast and find a dealer that will actually support.
Late 2022 the front bumper had some serious paint peel and bubbling, contacted the lease firm, who contacted KIA - after months of trying to find a dealer who will support locally to me, April 2023 the car goes to a body shop who confirm that the bumper hasn't been keyed before paint.
Back to KIA with this detail and the lease firm are told, as it took "us" too long to find the issue, it has to go through insurance (even though it is a fault at production)!
Currently raising a dispute to customer care, but they just farm you out to your dealership and don't actually do anything..
If you want to raise a warranty issue, raise it fast and find a dealer that will actually support.
Brettoll said:
A fun story I am in the middle of, took on a lease KIA e-Niro Feb 2021 for 3 years.
Late 2022 the front bumper had some serious paint peel and bubbling, contacted the lease firm, who contacted KIA - after months of trying to find a dealer who will support locally to me, April 2023 the car goes to a body shop who confirm that the bumper hasn't been keyed before paint.
Back to KIA with this detail and the lease firm are told, as it took "us" too long to find the issue, it has to go through insurance (even though it is a fault at production)!
Currently raising a dispute to customer care, but they just farm you out to your dealership and don't actually do anything..
If you want to raise a warranty issue, raise it fast and find a dealer that will actually support.
Sorry to hear that, not what you'd expect them to say.Late 2022 the front bumper had some serious paint peel and bubbling, contacted the lease firm, who contacted KIA - after months of trying to find a dealer who will support locally to me, April 2023 the car goes to a body shop who confirm that the bumper hasn't been keyed before paint.
Back to KIA with this detail and the lease firm are told, as it took "us" too long to find the issue, it has to go through insurance (even though it is a fault at production)!
Currently raising a dispute to customer care, but they just farm you out to your dealership and don't actually do anything..
If you want to raise a warranty issue, raise it fast and find a dealer that will actually support.
Can you keep us updated on the result of your dispute please.
Brettoll said:
....
Back to KIA with this detail and the lease firm are told, as it took "us" too long to find the issue, it has to go through insurance (even though it is a fault at production)!
.....
I always wonder who ultimately has the issue in situations like this - can you just shrug and say "not my car" and leave the lease company to worry about it?Back to KIA with this detail and the lease firm are told, as it took "us" too long to find the issue, it has to go through insurance (even though it is a fault at production)!
.....
I don't think they are as good as they used to be, one of our customers has issues with oil usage, booked it in with Kia, said it was down to none genuine parts, we gave the customer the invoice for the oil filter purchased from the dealer saying none genuine parts were fitted, then it wasn't the parts it was perfectly normal for it to burn 1 litre of oil every 500/1000 miles
stevemcs said:
I don't think they are as good as they used to be, one of our customers has issues with oil usage, booked it in with Kia, said it was down to none genuine parts, we gave the customer the invoice for the oil filter purchased from the dealer saying none genuine parts were fitted, then it wasn't the parts it was perfectly normal for it to burn 1 litre of oil every 500/1000 miles
I've seen a few people was oil usage issues, feedback from them was main dealers said up to 1000 miles per litre is acceptable before warranty would get involved.Trevor555 said:
stevemcs said:
I don't think they are as good as they used to be, one of our customers has issues with oil usage, booked it in with Kia, said it was down to none genuine parts, we gave the customer the invoice for the oil filter purchased from the dealer saying none genuine parts were fitted, then it wasn't the parts it was perfectly normal for it to burn 1 litre of oil every 500/1000 miles
I've seen a few people was oil usage issues, feedback from them was main dealers said up to 1000 miles per litre is acceptable before warranty would get involved.I've no idea how we got to the point where we'll accept being told using a ml of oil every single mile is reasonable.
Must be horrendous for all the emissions control gubbins.
ChocolateFrog said:
Trevor555 said:
stevemcs said:
I don't think they are as good as they used to be, one of our customers has issues with oil usage, booked it in with Kia, said it was down to none genuine parts, we gave the customer the invoice for the oil filter purchased from the dealer saying none genuine parts were fitted, then it wasn't the parts it was perfectly normal for it to burn 1 litre of oil every 500/1000 miles
I've seen a few people was oil usage issues, feedback from them was main dealers said up to 1000 miles per litre is acceptable before warranty would get involved.I've no idea how we got to the point where we'll accept being told using a ml of oil every single mile is reasonable.
Must be horrendous for all the emissions control gubbins.
One particular car was an Audi 5 cylinder, using half a litre of oil every 1000 miles.
Audi simply said "not excessive"
Sheepshanks said:
I always wonder who ultimately has the issue in situations like this - can you just shrug and say "not my car" and leave the lease company to worry about it?
It is tempting, though contractually they have me for responsibility for getting these things fixed..Reading up, it will be against fleet insurance so if it goes that route will need to declare it, but not sure on personal insurance impact. Might have to dig a little deeper.
Either way, the lack of ownership from both the lease and KIA has just put me off. 6 months left then back to a purchasing something more traditionally purchased and owned.
Gassing Station | Hyundai & Kia | Top of Page | What's New | My Stuff