Can't contact them!

Can't contact them!

Author
Discussion

LordOfTheManor

Original Poster:

1,267 posts

112 months

Thursday 20th April 2023
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Anyone else having problems speaking to lotus ?

ntiz

2,355 posts

137 months

Thursday 20th April 2023
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Yep been trying to cancel since 30th March. Can’t get them on the phone or by email.

It is very much validating my choice to cancel. Although probably more on an emotional level than any actual fault with the product.

BertBert

19,116 posts

212 months

Friday 21st April 2023
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I decided to wait until they contacted me to finalise my i4 delivery then cancel to save the faff of trying to get through to them.

LordOfTheManor

Original Poster:

1,267 posts

112 months

Friday 21st April 2023
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I've waited for "White" to become available and now I can't get hold of anyone "it's a joke !"

speedluvver

39 posts

225 months

Monday 24th April 2023
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Try web chat, has worked for me every time

mat205125

17,790 posts

214 months

Monday 24th April 2023
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Do they not have dealerships any more?

LordOfTheManor

Original Poster:

1,267 posts

112 months

Monday 24th April 2023
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No banghead

kibbbs

49 posts

199 months

Tuesday 25th April 2023
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I also got them on web chat pretty much straight away. They gave me the email address to send my order cancellation to and request a refund of my deposit which I did on Friday. However no response to that email despite asking them to confirm receipt so I suspect I’m in for a fair bit of chasing.

detee

629 posts

150 months

Wednesday 26th April 2023
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The removal of dealers is a massive mistake. I would not have bought the car if I had known how bad the customer service was.

Such a shame as Bell and Colvill were amazing but this is utter rubbish.

Without doubt the worse car buying experience I have ever had, shame as the car itself (apart from the rubbish paint) is great.

Ignoring customers and issues never ends well.

BertBert

19,116 posts

212 months

Wednesday 26th April 2023
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So I'm not alone in thinking the orange peel pain is truly shocking?

detee

629 posts

150 months

Thursday 27th April 2023
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No you are not, the Emira Facebook owners group is full of stories. Two dealers have told me that I am not the first and that Verdant is particularly poor.


LordOfTheManor

Original Poster:

1,267 posts

112 months

Thursday 27th April 2023
quotequote all
White shouldn't be difficult bow