The SECU

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lowdrag

Original Poster:

12,893 posts

213 months

Monday 16th March 2015
quotequote all
I am, it seems, as good as dead. Well, according to the SECU I am, since my account is blocked. I went there today and they told me that my account is closed since they haven't had proof that my pension is still being paid, so I must be dead. I got out my driving licence, my business cards, my credit cards et al, but he was obdurate; until they have a letter from the UK saying I am alive and in receipt of my pension my account stays closed so I must pay for my medicines. I asked why I should need medicines if I am dead. No answer to that.

So I rang Newcastle and spoke to one of the English fonctionnaires. Yes, I can have a letter confirming I am in receipt of a UK state pension but since they have a bulk deal elsewhere and don't use the Post Office it will take six weeks until I receive the letter. I suggested that paying the Royal Mail might be more efficient, but that fell on deaf ears.

"Can't you email it" I timidly asked.

"Not permitted" was the stern reply; "but we can fax it within one working week".

"Can't you just press a button and fax it to me now" I asked

"Oh no, it has to be typed manually, then printed and returned to us for faxing, and that takes five days".

So for now I have to pay for my own prescriptions, until one glorious day I can present to the SECU the official letter4 confirming I am alive. Wonderful world we live in, isn't it?

lowdrag

Original Poster:

12,893 posts

213 months

Wednesday 18th March 2015
quotequote all
Yup, I filled in the "life certificate" and a month later had another, followed one day later by a call from Newcastle telling me not to bother since they had already received the first one. Now I understand why they have cancelled my card. I went yesterday to the SECU with the pension augmentation letter, passport, driving licence, bank statements et al and they say they'll reinstate me - in about three weeks.

Thanks Fatt for explaining the basis of the cock up.