Do I need a compo face?
Discussion
Super Sonic said:
JQ said:
And that's why we take precautions against predictable actions that may have a bad outcome, most of the time the bad outcome won't occur, but with adequate precautions it will almost never occur. It's literally why the Health and Safety Executive exist and why staff in supermarkets, restaurants and cafes have health and safety training.
And yet, despite all you have said, this wasn't predicted.All I'm saying is that with proper training the waitress could have also formed part of that risk assessment process and reduced the risk further by their actions.
JQ said:
It would appear that every person bar you on this thread thinks it was predictable, hence why so many have said the parents should have been on their guard and not been distracted. They all agree that there was a significant risk and the parents should have countered that risk.
All I'm saying is that with proper training the waitress could have also formed part of that risk assessment process and reduced the risk further by their actions.
No, most people on this thread are saying the parents should have been on their guard, not that the waitress should have predicted this would happen. You are now implying the waitress' training was inadequate, meaning the restaurant management are liable. I don't think 'every person on this thread bar (me)' is saying anything like that.All I'm saying is that with proper training the waitress could have also formed part of that risk assessment process and reduced the risk further by their actions.
ATG said:
I agree he could have done that. All the adults involved in the incident could have done something different. I expect they all wish they had.
Yes indeed, obviously the waitress could have asked where they would like everything placing or maybe even suggesting that she could pop back in a minute when they are all sorted and ready to receive their order. Everything could have been done slightly better and would have possibly negated the whole horrible accident but sometimes it's all stacked against you and s
t (accidents) happen.. hence me going with 'no compo face required' and sitting on that side of the fence.I was being a bit awkward and harsh on purpose so apologise for that.
Edited by MightyBadger on Wednesday 1st May 17:21
Hondashark said:
They took an age to reply but their reply was that they had interviewed the staff member, she said she didn't put it close to my daughter so weren't accepting liability. Also there was no accident report, they didn't fill in the accident book as they didn't have our details. (Which is a ste excuse given all the contact we had with the store manager. I would have thought the incident required a RIDDOR report).
Reading back I think I agree with you OP on the RIDDOR reportte excuse given all the contact we had with the store manager. I would have thought the incident required a RIDDOR report)."or, when any person other than an employee suffers: An injury as a result of an accident at work and that person has to be taken to hospital;"
Non-fatal accidents to people other than workers
Accidents to members of the public or others who are not at work (such as customers or volunteers) must be reported if: ( I'm not sure if all of these conditions have to be met or if it is "or"):
- they involve work activity
- they result in an injury
- the person is taken directly from the scene of the accident to hospital for treatment to that injury
- a dressing applied
- stitches
- a plaster cast
- surgery
If nothing else the Morrisons might get some staff training improvements.
vaud said:
Hondashark said:
They took an age to reply but their reply was that they had interviewed the staff member, she said she didn't put it close to my daughter so weren't accepting liability. Also there was no accident report, they didn't fill in the accident book as they didn't have our details. (Which is a ste excuse given all the contact we had with the store manager. I would have thought the incident required a RIDDOR report).
Reading back I think I agree with you OP on the RIDDOR reportte excuse given all the contact we had with the store manager. I would have thought the incident required a RIDDOR report)."or, when any person other than an employee suffers: An injury as a result of an accident at work and that person has to be taken to hospital;"
Non-fatal accidents to people other than workers
Accidents to members of the public or others who are not at work (such as customers or volunteers) must be reported if: ( I'm not sure if all of these conditions have to be met or if it is "or"):
- they involve work activity
- they result in an injury
- the person is taken directly from the scene of the accident to hospital for treatment to that injury
- a dressing applied
- stitches
- a plaster cast
- surgery
If nothing else the Morrisons might get some staff training improvements.
I'm sure that the supermarket would argue that, in the melee to get the child attended to, they didn't have the opportunity to get details for the OP.
OP will, I'm sure, argue that he went to the place afterwards to pass his details.
A RIDDOR report should have been made but I don't think it would make any difference to the OP's compo claim.
Muzzer79 said:
A RIDDOR report should have been made but I don't think it would make any difference to the OP's compo claim.
I agree but it might prompt some reminders inside Morrisons. Number of RIDDOR events is normally reportable to the Audit and Risk Committee on the board to show trends (not individual cases unless they go with a legal issue). MightyBadger said:
Antony Moxey said:
Oh shut up you idiot. So you're saying there's not a single thing the server could have done. Not one.
Calm down dearest 
Nobody on the the table told her not to set the hot drinks down, nobody on the table asked her to move the hot drinks. She isn't the childs parent.
Maybe if she had of stayed in bed and not gone to work another waitress would be dealing with exactly the same issue?
This wasn't her fault, lets do a poll.
Not going over old ground that has been said many times but what are you hoping to achieve?
A bit of compensation will not heal your daughter’s wounds nor will it help to alleviate any mental anguish your wife is currently going through (I wish them both a speedy recovery). If you got your £10k, then what? Nothing changes.
I’d be wanting to know what changes and processes the supermarket has put in place to stop a reoccurrence. I’d be challenging them on their training of staff, of accident reporting and how frequently H&S refreshers are given.
I can well believe that the store was blasé about it all and I’d wondering how big a gulf exists between what should happen and what really happens day to day with regards to handling ‘hazardous’ substances.
Push it up the chain. Forget local management as they seem inept and want the problem gone. Ask HO why the accident wasn’t recorded, ask for their risk assessments on handling scalding liquids, ask what training their staff receive and is it up to date.
You can’t do much with regards to the event but you can give that store’s management a kick up the arse to ensure that it doesn’t happen again to another child.
A bit of compensation will not heal your daughter’s wounds nor will it help to alleviate any mental anguish your wife is currently going through (I wish them both a speedy recovery). If you got your £10k, then what? Nothing changes.
I’d be wanting to know what changes and processes the supermarket has put in place to stop a reoccurrence. I’d be challenging them on their training of staff, of accident reporting and how frequently H&S refreshers are given.
I can well believe that the store was blasé about it all and I’d wondering how big a gulf exists between what should happen and what really happens day to day with regards to handling ‘hazardous’ substances.
Push it up the chain. Forget local management as they seem inept and want the problem gone. Ask HO why the accident wasn’t recorded, ask for their risk assessments on handling scalding liquids, ask what training their staff receive and is it up to date.
You can’t do much with regards to the event but you can give that store’s management a kick up the arse to ensure that it doesn’t happen again to another child.
valiant said:
Not going over old ground that has been said many times but what are you hoping to achieve?
A bit of compensation will not heal your daughter’s wounds nor will it help to alleviate any mental anguish your wife is currently going through (I wish them both a speedy recovery). If you got your £10k, then what? Nothing changes.
I’d be wanting to know what changes and processes the supermarket has put in place to stop a reoccurrence. I’d be challenging them on their training of staff, of accident reporting and how frequently H&S refreshers are given.
I can well believe that the store was blasé about it all and I’d wondering how big a gulf exists between what should happen and what really happens day to day with regards to handling ‘hazardous’ substances.
Push it up the chain. Forget local management as they seem inept and want the problem gone. Ask HO why the accident wasn’t recorded, ask for their risk assessments on handling scalding liquids, ask what training their staff receive and is it up to date.
You can’t do much with regards to the event but you can give that store’s management a kick up the arse to ensure that it doesn’t happen again to another child.
Or you could ask the people responsible for bringing the child into the world, into Morrisons and then not paying enough attention to the thing they are most responsible for, what they intend to do differently, and whether maybe they should educate themselves? You know, rather than perpetuate the whole " it's someone else's fault scenario " we seem to be accepting wrongly here. Do you honestly think that particular branch haven't at least discussed how to avoid being in this situation again? A bit of compensation will not heal your daughter’s wounds nor will it help to alleviate any mental anguish your wife is currently going through (I wish them both a speedy recovery). If you got your £10k, then what? Nothing changes.
I’d be wanting to know what changes and processes the supermarket has put in place to stop a reoccurrence. I’d be challenging them on their training of staff, of accident reporting and how frequently H&S refreshers are given.
I can well believe that the store was blasé about it all and I’d wondering how big a gulf exists between what should happen and what really happens day to day with regards to handling ‘hazardous’ substances.
Push it up the chain. Forget local management as they seem inept and want the problem gone. Ask HO why the accident wasn’t recorded, ask for their risk assessments on handling scalding liquids, ask what training their staff receive and is it up to date.
You can’t do much with regards to the event but you can give that store’s management a kick up the arse to ensure that it doesn’t happen again to another child.
Even the title of the thread is a very poor reflection on the OP.
Heaveho said:
valiant said:
Not going over old ground that has been said many times but what are you hoping to achieve?
A bit of compensation will not heal your daughter’s wounds nor will it help to alleviate any mental anguish your wife is currently going through (I wish them both a speedy recovery). If you got your £10k, then what? Nothing changes.
I’d be wanting to know what changes and processes the supermarket has put in place to stop a reoccurrence. I’d be challenging them on their training of staff, of accident reporting and how frequently H&S refreshers are given.
I can well believe that the store was blasé about it all and I’d wondering how big a gulf exists between what should happen and what really happens day to day with regards to handling ‘hazardous’ substances.
Push it up the chain. Forget local management as they seem inept and want the problem gone. Ask HO why the accident wasn’t recorded, ask for their risk assessments on handling scalding liquids, ask what training their staff receive and is it up to date.
You can’t do much with regards to the event but you can give that store’s management a kick up the arse to ensure that it doesn’t happen again to another child.
Or you could ask the people responsible for bringing the child into the world, into Morrisons and then not paying enough attention to the thing they are most responsible for, what they intend to do differently, and whether maybe they should educate themselves? You know, rather than perpetuate the whole " it's someone else's fault scenario " we seem to be accepting wrongly here. Do you honestly think that particular branch haven't at least discussed how to avoid being in this situation again? A bit of compensation will not heal your daughter’s wounds nor will it help to alleviate any mental anguish your wife is currently going through (I wish them both a speedy recovery). If you got your £10k, then what? Nothing changes.
I’d be wanting to know what changes and processes the supermarket has put in place to stop a reoccurrence. I’d be challenging them on their training of staff, of accident reporting and how frequently H&S refreshers are given.
I can well believe that the store was blasé about it all and I’d wondering how big a gulf exists between what should happen and what really happens day to day with regards to handling ‘hazardous’ substances.
Push it up the chain. Forget local management as they seem inept and want the problem gone. Ask HO why the accident wasn’t recorded, ask for their risk assessments on handling scalding liquids, ask what training their staff receive and is it up to date.
You can’t do much with regards to the event but you can give that store’s management a kick up the arse to ensure that it doesn’t happen again to another child.
Even the title of the thread is a very poor reflection on the OP.
OP will no doubt have seen this, but doesn't bode well for any compo.
https://www.thesun.co.uk/news/7229127/baby-boy-lef...
https://www.thesun.co.uk/news/7229127/baby-boy-lef...
Caddyshack said:
If you moved the books to allow the server to put down the tray then you unconsciously told them where to put down the tray?
OP said she didn't put the drinks where he had cleared. Moving the books might have indicated to the waitress it was ok to put drinks on the table and that everyone was ready and safe though, who knows.Was it the right kind of highchair provided by the shop or was it a case of make do with whats provided? I don't think it had a bar/restraint on the front so you can't just move it away from the table slightly to safety without the child slipping out of it.
Flumpo said:
OP will no doubt have seen this, but doesn't bode well for any compo.
https://www.thesun.co.uk/news/7229127/baby-boy-lef...
Googling her name suggests a very colourful life...https://www.thesun.co.uk/news/7229127/baby-boy-lef...
I'm not going to pile on the OP. Enough people have done that.
However Morrison's attitude is disappointing. I tend to think this is a RIDDOR event, and additionally an investigation would help them address if they could have done anything differently and whether they have a training issue.
Worth a complaint to HSE maybe.
It may turn out that they could not have done anything differently, but it should be explored.
OP - who are you talking to at Morrisons? Store staff or Corporate Staff? I would certainly try to reach their Health and Safety scheme, but if you go after compo they will just lawyer up.
However Morrison's attitude is disappointing. I tend to think this is a RIDDOR event, and additionally an investigation would help them address if they could have done anything differently and whether they have a training issue.
Worth a complaint to HSE maybe.
It may turn out that they could not have done anything differently, but it should be explored.
OP - who are you talking to at Morrisons? Store staff or Corporate Staff? I would certainly try to reach their Health and Safety scheme, but if you go after compo they will just lawyer up.
surveyor said:
I'm not going to pile on the OP. Enough people have done that.
However Morrison's attitude is disappointing. I tend to think this is a RIDDOR event, and additionally an investigation would help them address if they could have done anything differently and whether they have a training issue.
Worth a complaint to HSE maybe.
It may turn out that they could not have done anything differently, but it should be explored.
OP - who are you talking to at Morrisons? Store staff or Corporate Staff? I would certainly try to reach their Health and Safety scheme, but if you go after compo they will just lawyer up.
They've piled on for a reason. Wake up and grow up. Live in the world as it is, not how you'd like it to be. Not everything can be pushed aside by blaming someone else.However Morrison's attitude is disappointing. I tend to think this is a RIDDOR event, and additionally an investigation would help them address if they could have done anything differently and whether they have a training issue.
Worth a complaint to HSE maybe.
It may turn out that they could not have done anything differently, but it should be explored.
OP - who are you talking to at Morrisons? Store staff or Corporate Staff? I would certainly try to reach their Health and Safety scheme, but if you go after compo they will just lawyer up.
valiant said:
Not going over old ground that has been said many times but what are you hoping to achieve?
A bit of compensation will not heal your daughter’s wounds nor will it help to alleviate any mental anguish your wife is currently going through (I wish them both a speedy recovery). If you got your £10k, then what? Nothing changes.
I’d be wanting to know what changes and processes the supermarket has put in place to stop a reoccurrence. I’d be challenging them on their training of staff, of accident reporting and how frequently H&S refreshers are given.
I can well believe that the store was blasé about it all and I’d wondering how big a gulf exists between what should happen and what really happens day to day with regards to handling ‘hazardous’ substances.
Push it up the chain. Forget local management as they seem inept and want the problem gone. Ask HO why the accident wasn’t recorded, ask for their risk assessments on handling scalding liquids, ask what training their staff receive and is it up to date.
You can’t do much with regards to the event but you can give that store’s management a kick up the arse to ensure that it doesn’t happen again to another child.
Most people are not inattentive when there are hot foodstuffs around their kids....A bit of compensation will not heal your daughter’s wounds nor will it help to alleviate any mental anguish your wife is currently going through (I wish them both a speedy recovery). If you got your £10k, then what? Nothing changes.
I’d be wanting to know what changes and processes the supermarket has put in place to stop a reoccurrence. I’d be challenging them on their training of staff, of accident reporting and how frequently H&S refreshers are given.
I can well believe that the store was blasé about it all and I’d wondering how big a gulf exists between what should happen and what really happens day to day with regards to handling ‘hazardous’ substances.
Push it up the chain. Forget local management as they seem inept and want the problem gone. Ask HO why the accident wasn’t recorded, ask for their risk assessments on handling scalding liquids, ask what training their staff receive and is it up to date.
You can’t do much with regards to the event but you can give that store’s management a kick up the arse to ensure that it doesn’t happen again to another child.
But no get someone innocent I trouble, make a fuss, make it about someone else, assuage the guilt, drive up costs needlessly, get something cancelled because if lack of self responsibility.
Let the small minority make everything worse for everyone else because they won't own their mistakes.
threads like this make me sad, not because a kid was hurt, thats sad on its own, but the first thought is money!!
my dad broke his neck aged 18, spent his life in a wheel chair, did he sue, no he made the best of life, my son burned himself while at a friends house on their cooker, did i sue, no, and he had life changing injuries to his hands.
st happens , thats life, money is the least important thing in life.
my dad broke his neck aged 18, spent his life in a wheel chair, did he sue, no he made the best of life, my son burned himself while at a friends house on their cooker, did i sue, no, and he had life changing injuries to his hands.
s
t happens , thats life, money is the least important thing in life.Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff