Discussion
Almost set on ordering this for my place but would like to know how people are getting on with it.
Do you get the speed that you were promised roughly? Do they need to come and install extra gubbins or do they just drop off some plug and play bits?
Looks pretty good, unlimited superfast at pretty much the same price I'm paying for my 6mb BT Total Broadband 3 package.
They're giving a £50 Sainsbury voucher too which helps counter the £30 connection fee.
Worth doing? Main reason is to stop iPlayer buffering and even watch HD content which I can't at the moment. I have a BT Vision box already so it would help speed that up too hopefully with regards to catch up tv and the odd film download.
Do you get the speed that you were promised roughly? Do they need to come and install extra gubbins or do they just drop off some plug and play bits?
Looks pretty good, unlimited superfast at pretty much the same price I'm paying for my 6mb BT Total Broadband 3 package.
They're giving a £50 Sainsbury voucher too which helps counter the £30 connection fee.
Worth doing? Main reason is to stop iPlayer buffering and even watch HD content which I can't at the moment. I have a BT Vision box already so it would help speed that up too hopefully with regards to catch up tv and the odd film download.
I didnt get the speed promised. They told me 73Meg but I am getting 76meg 
I've had it for a few months now - its blindingly fast , just make sure you go for the unlimited data package as you can cane through a lot of data in a very short time.
ETA if iplayer is buffering on a 6Meg circuit you may have a problem elsewhere, it should work at that speed.
I've had it for a few months now - its blindingly fast , just make sure you go for the unlimited data package as you can cane through a lot of data in a very short time.
ETA if iplayer is buffering on a 6Meg circuit you may have a problem elsewhere, it should work at that speed.
Had it a couple weeks now. Thought I'd give it a bash as they were offering it to me for no extra cost, as an existing BT Total Broadband customer.
Yes, very fast. Promised up to 80Mbps and getting around 74. Can't complain, coming from around 11Mbps before.
As for the install, they post you a Homehub 3 a few days before your connection date, and on the day the BT bod comes along with a fibre modem, tinkers with the cabinet down the road and comes in to install a new faceplate to your main socket. The fibre modem connects to the top socket on this new faceplate and the homehub connects to the modem. It was all done within about 20mins, so a fairly painless experience.
Yes, very fast. Promised up to 80Mbps and getting around 74. Can't complain, coming from around 11Mbps before.
As for the install, they post you a Homehub 3 a few days before your connection date, and on the day the BT bod comes along with a fibre modem, tinkers with the cabinet down the road and comes in to install a new faceplate to your main socket. The fibre modem connects to the top socket on this new faceplate and the homehub connects to the modem. It was all done within about 20mins, so a fairly painless experience.
Alucidnation said:
I wouldn't have anything BT.
Bunch of f
king incompetent fking fk sts.
HTH
Given that it's very hard to avoid there network unless you have cable, I prefer BT.Bunch of f
king incompetent fking fk sts.HTH
Yes they don't always get it right, but at least when you find someone who understands what's gone wrong they can resolve it, rather than then having to escalate to BT at service levels that are out of your control....
BT infinity (well, FTTC) is great.
You need the modem next to the master socket (preferably) and then the router can be where-ever you want to run Cat 5e (or Cat 6) cable.
I'm with Zen, and get 80mb/20mb (reality it about 78mb and 19mb). BT have got better with apparently no restrictions or throttling.
You need the modem next to the master socket (preferably) and then the router can be where-ever you want to run Cat 5e (or Cat 6) cable.
I'm with Zen, and get 80mb/20mb (reality it about 78mb and 19mb). BT have got better with apparently no restrictions or throttling.
I was told 50, getting 28 and unimpressed. If I could wind the clock back I wouldn't go with BT again, their service has been dire. Am sadly only 2 months into their 18 month contract.
Avoid, avoid, avoid! Go with anyone but BT if you value your sanity.
I almost can't explain how much I regret going back to them.
Avoid, avoid, avoid! Go with anyone but BT if you value your sanity.
I almost can't explain how much I regret going back to them.
Told 60, getting 54.
It's very fast even at this speed (came from 1.5) - streaming HD is no problem, you can download a gig in about 3 minutes which is pleasantly quick. Reliable in the couple of years I've had it - can't recall any significant outages. Gaming pings are reasonable if nothing particularly exciting (20-30 ms).
BT are clowns and caused a bit of faff while getting it set up but since then it's been fine.
It's very fast even at this speed (came from 1.5) - streaming HD is no problem, you can download a gig in about 3 minutes which is pleasantly quick. Reliable in the couple of years I've had it - can't recall any significant outages. Gaming pings are reasonable if nothing particularly exciting (20-30 ms).
BT are clowns and caused a bit of faff while getting it set up but since then it's been fine.
It will be the norm eventually. If its available get it. In theory it should help with stability and reliability as its removing such a large chunk of copper line from the equation.
If anyone ever has any issues with the connection the key is perseverance. If you leave it in their hands only, you will get no where fast and then eventually they will close the case. If in doubt escalate, speak to a manager, speak to the manager of that manager etc. Also some people have been successful contacting BT's chairman's office directly.
If anyone ever has any issues with the connection the key is perseverance. If you leave it in their hands only, you will get no where fast and then eventually they will close the case. If in doubt escalate, speak to a manager, speak to the manager of that manager etc. Also some people have been successful contacting BT's chairman's office directly.
PW said:
Either I'm super lucky, or some people are really unlucky: the only time I had an issue with BT they couldn't have done more, above and beyond anything I ever expected over something that I wasn't even upset/complaining about - it was only a minor inconvenience, partially of my own making too.
This is my experience too. BT Infinity has been great, install was smooth and took place when it was supposed to. Been very reliable (touch wood). Think I have phoned support once in 5 years but it turned out to be a national outage or something at that time.Had infinity for about a year. Speed promised was 76mb and I'm getting about that. Install was super smooth and painless. Only had one issue in that time. Engineer came out the next day and had it sorted within the hour. (Turned out to be builders drilling where they shouldnt)
As for the master socket. They can change what socket it the master I belive, they did that for me.
As for the master socket. They can change what socket it the master I belive, they did that for me.
I have BT infinity and it is just perfect. I do a lot of coding at home so need a reliable and fast access, BT has been perfect. But please dump the BT Home Hub, it is rubbish. I had so many issues with it e.g. wifi dropping, connection failures and was constantly re-booting it. I bought a Linksys EA4500 Dual-Band N900 Router and it hasn't been turned off for a few months, totally reliable bit of kit.
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