Wickes Refund Policy
Discussion
I went in today, got overcharged by a couple of pounds because the till operator entered the wrong item. No questions over the error, only they expected my name and address in order to give me the refund, I had paid with cash by the way.
Is this right? Why does making a mistake entitle them to my details if I wish not to give them?
Is this right? Why does making a mistake entitle them to my details if I wish not to give them?
It doesn't. We have the same policy at work though, to make sure that the refund actually went to a real person and it wasnt just the cashier/manager just refunding cash to themselves. You can say no however, if they refuse to give you the refund when its their mistake trading standards would be very interested in hearing about it, not to mention the police as theyve just stolen from you essentially.
My local petrol station does the same thing, and as already said it is just to make sure that the refund is genuine. I think it followed a period of the cashiers taking a genuine payment, waiting for the customer to leave, then making a fake refund and pocketing the cash themselves. If you're concerned why don't you ask to see the manager and ask what they do with your details? This is what I did and I was able to watch my details get shredded in front of me once they were happy that it was a genuine refund.
Thanks for the replies.
It has slightly peeved me that their distrust of their staff means that I have to engage in minor protest at the checkout. The till operator refused the refund without details after I asked not to give them, in the end they got the details of mickey mouse, which makes their system a bit pointless. I think I should have gone to the manager, but I was in a rush as it was.
It has slightly peeved me that their distrust of their staff means that I have to engage in minor protest at the checkout. The till operator refused the refund without details after I asked not to give them, in the end they got the details of mickey mouse, which makes their system a bit pointless. I think I should have gone to the manager, but I was in a rush as it was.
If youre benefiting from their customer service policy, then they can require your details. They can simply make that part of their terms; although what they do with the information is controlled by the DPA. If youre entitled to a refund due to their error or where youre invoking your statutory rights then they have no place demanding them. In either case Ive yet to come across a firm who expect you to substantiate your given details. I prefer Jon Smith ("no 'H'"); sometimes Smyth ("with a 'Y'").
I've lost count of the number of times I, as a police officer, have been called out to such disputes and the answer is almost always the same: It's nothing to do with the police. We have no power to intervene.
When I transferred forces there was the additional comment: The policy of my force is that we do not give advice either.
Bit of a cop out, literally.
Trading Standards reckon that it is a civil contract. You enter into it as a willing partner when you shop, have a meal, get in the taxi, buy that dress, get someone to service your car or, once and rather remarkably, buy a woman's time for an unspecified act.
If there is any dispute as to the fulfilment of the contract then it is a matter that has to be resolved between the two parties.
Either party can set conditions to their side of the contract but most of these have to be established before the contract is entered into.
Sometimes there are laws which contractors, shopkeepers, cabbies, resteranteurs (spelling looks wrong), mechanics and prostitutes commit but that is separate to the contract in most cases. If the dressmaker said that ‘purple, red and yellow so suits madam’ that is opinion and you should have looked in a mirror. If there is a dispute as to the value of an item then there are laws about the display price and that which they ring up on the till. But if the sales staff say that theirs is the right price then there is nothing that the police can do.
In general you can call yourself anything you want. I often write under the name of Moriarty, even writing two articles calling myself Enid Claydon. Mind you, Julian Clary had trouble when he reckoned he was The Joan Collins Fan Club but whether that was with the old biddy herself or the fan club I can’t remember.
If I’m asked for my name in circs where I don’t feel obliged to give one that can be traced I become, amongst others, David T. Cockshott. I then point out that although I said Co’shaw, it is spelt C O C K S H O T T. They say it out loud and I then refuse to cooperate further. I commit no offence in normal circumstances although there are legal requirements to give your full name in certain circumstances. However:
I had to report a page three girl for failing to give name and address. She lived in Brighton and I went round to he place to do so. Her boyfriend, bit of a wimp, cut his toenails whilst I interviewed her. If his idea was to be distracting, it worked.
She had given her ‘stage’ name (she’d never been on the stage. Me asking was a bit of a passion killer I can tell you) and the address of her agent. I approached CPS with a legal query. The name identified her and she had received and answered the paperwork sent to her agent with regards the accident (in which she was an innocent party. The first innocent party she’d been to in some time, I bet). My question was: had she complied with the requirement to give name/address at the scene of an accident. Their reply was that she had.
This was reinforced by a case stated some years later.
When I transferred forces there was the additional comment: The policy of my force is that we do not give advice either.
Bit of a cop out, literally.
Trading Standards reckon that it is a civil contract. You enter into it as a willing partner when you shop, have a meal, get in the taxi, buy that dress, get someone to service your car or, once and rather remarkably, buy a woman's time for an unspecified act.
If there is any dispute as to the fulfilment of the contract then it is a matter that has to be resolved between the two parties.
Either party can set conditions to their side of the contract but most of these have to be established before the contract is entered into.
Sometimes there are laws which contractors, shopkeepers, cabbies, resteranteurs (spelling looks wrong), mechanics and prostitutes commit but that is separate to the contract in most cases. If the dressmaker said that ‘purple, red and yellow so suits madam’ that is opinion and you should have looked in a mirror. If there is a dispute as to the value of an item then there are laws about the display price and that which they ring up on the till. But if the sales staff say that theirs is the right price then there is nothing that the police can do.
In general you can call yourself anything you want. I often write under the name of Moriarty, even writing two articles calling myself Enid Claydon. Mind you, Julian Clary had trouble when he reckoned he was The Joan Collins Fan Club but whether that was with the old biddy herself or the fan club I can’t remember.
If I’m asked for my name in circs where I don’t feel obliged to give one that can be traced I become, amongst others, David T. Cockshott. I then point out that although I said Co’shaw, it is spelt C O C K S H O T T. They say it out loud and I then refuse to cooperate further. I commit no offence in normal circumstances although there are legal requirements to give your full name in certain circumstances. However:
I had to report a page three girl for failing to give name and address. She lived in Brighton and I went round to he place to do so. Her boyfriend, bit of a wimp, cut his toenails whilst I interviewed her. If his idea was to be distracting, it worked.
She had given her ‘stage’ name (she’d never been on the stage. Me asking was a bit of a passion killer I can tell you) and the address of her agent. I approached CPS with a legal query. The name identified her and she had received and answered the paperwork sent to her agent with regards the accident (in which she was an innocent party. The first innocent party she’d been to in some time, I bet). My question was: had she complied with the requirement to give name/address at the scene of an accident. Their reply was that she had.
This was reinforced by a case stated some years later.
What is the problem giving your name and address?
No really..not trolling...we all give out our details every time an election is in the offing when we get those letters through our doors address to "The Occupier". We have mobile phone contracts where we are obliged to give our details we have mortgages, utility bills, rail cards, passports, driving licences and countless other incidences, including buying cars where we must divulge our details and think nothing of doing so.
Is it really such a problem giving a shop assistant the details as well in order they may give you your money back?
No really..not trolling...we all give out our details every time an election is in the offing when we get those letters through our doors address to "The Occupier". We have mobile phone contracts where we are obliged to give our details we have mortgages, utility bills, rail cards, passports, driving licences and countless other incidences, including buying cars where we must divulge our details and think nothing of doing so.
Is it really such a problem giving a shop assistant the details as well in order they may give you your money back?
Derek Smith said:
If I’m asked for my name in circs where I don’t feel obliged to give one that can be traced I become, amongst others, David T. Cockshott. I then point out that although I said Co’shaw, it is spelt C O C K S H O T T. They say it out loud and I then refuse to cooperate further.
inkiboo said:
Related to this, PC World seem to want to inspect your bags when you leave the store. They don't take very kindly when you tell them that no, I own these goods now and I don't want you looking in my bag.
They do that because there are those who shop with a tinfoil lined bag inside a normal one. This is intended to mask out the security tags so when you walk past the detectors on the door, no alarm sounds. The 'bag within a bag' ploy is a favourite for shoplifting gangs. Staff check your bags to ensure you are not pulling the same stunt....must be something about the way you were acting that made 'em suspicious if they stop you regularly... 
Derek Smith said:
However:
I had to report a page three girl for failing to give name and address. She lived in Brighton and I went round to he place to do so. Her boyfriend, bit of a wimp, cut his toenails whilst I interviewed her. If his idea was to be distracting, it worked.
She had given her ‘stage’ name (she’d never been on the stage. Me asking was a bit of a passion killer I can tell you) and the address of her agent.
Surely the clippings off the boyfriend's hooves, whizzing past your head, was more of A put off, than asking her name ?I had to report a page three girl for failing to give name and address. She lived in Brighton and I went round to he place to do so. Her boyfriend, bit of a wimp, cut his toenails whilst I interviewed her. If his idea was to be distracting, it worked.
She had given her ‘stage’ name (she’d never been on the stage. Me asking was a bit of a passion killer I can tell you) and the address of her agent.
inkiboo said:
oldsoak said:
inkiboo said:
Related to this, PC World seem to want to inspect your bags when you leave the store. They don't take very kindly when you tell them that no, I own these goods now and I don't want you looking in my bag.
They do that because there are those who shop with a tinfoil lined bag inside a normal one. This is intended to mask out the security tags so when you walk past the detectors on the door, no alarm sounds. The 'bag within a bag' ploy is a favourite for shoplifting gangs. Staff check your bags to ensure you are not pulling the same stunt....must be something about the way you were acting that made 'em suspicious if they stop you regularly... Now you know for sure they know you're dodgy too!
Best leave your booster bag at home in future
Had similar in Tescos last year some time
OH bought an iron, less than a week later it was faulty so I returned it for a replacement (with receipt etc)
Customer service desk requested my details, I refused. Half an hour discussion with supervisor etc, end result, new iron and no details given.
In my case there was no money required just a duff item for a functioning one
OH bought an iron, less than a week later it was faulty so I returned it for a replacement (with receipt etc)
Customer service desk requested my details, I refused. Half an hour discussion with supervisor etc, end result, new iron and no details given.
In my case there was no money required just a duff item for a functioning one
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