Extended Warranty Help
Discussion
The wording on the marketing brochure that is being sent out for extended warranties says 'Please note that you should not make your own repair arrangements as this may invalidate your entitlement to claim under the Porsche Approved Warranty'. Obviously not the official wording of the policy. I'm about to apply for a renewal, so I'm gonna ask for the PDF of the warranty wording now and see what it says. My understanding was the the extended/used warranty did not allow it, but that the new car warranty did. That understanding has been picked up from here though, so perhaps just repeating somebody else's misapprehension.
According to Tom @ 911 Virgin, customers do have this in writing.
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
I believe ..
The older extended warranties were with the individual which could be transferred to the new owner for a fee etc etc. The newer warranties are with the car and the new owner will benefit form it AS LONG as it is technically a private sale.
In reality dealers want to do the warranty work so as long as you didn't walk in a loudly proclaim you bought it from an indie dealer they will happily transfer your name onto the policy.
The older extended warranties were with the individual which could be transferred to the new owner for a fee etc etc. The newer warranties are with the car and the new owner will benefit form it AS LONG as it is technically a private sale.
In reality dealers want to do the warranty work so as long as you didn't walk in a loudly proclaim you bought it from an indie dealer they will happily transfer your name onto the policy.
Actus Reus said:
My understanding was the the extended/used warranty did not allow it, but that the new car warranty did. That understanding has been picked up from here though, so perhaps just repeating somebody else's misapprehension.
As I understand it, this is the positon.New car warranty = you can service anywhere using OEM parts and intervals because of EU Law
Approved Used Warranty = all OPC, otherwise warranty void, becauase this is an insurance contract an exclusions can be made in the contract.
Yep - though as I've said before, OPC Hatfield arranged for a third party to fit a tracker to my Boxster before I took delivery from them. I wonder where a court would have said they stood if they sold me a car, claiming it was warrantied, when they themselves had arranged for the work that invalidated that very same warranty, before delivery... Moot point as car is long since gone, and AskMID suggests it's probably no longer on the road.
Actus Reus said:
Yep - though as I've said before, OPC Hatfield arranged for a third party to fit a tracker to my Boxster before I took delivery from them. I wonder where a court would have said they stood if they sold me a car, claiming it was warrantied, when they themselves had arranged for the work that invalidated that very same warranty, before delivery... Moot point as car is long since gone, and AskMID suggests it's probably no longer on the road.
You'd have been f cked. The OPC aren't the contracting party for the warranty, the insurers are. They've got no right to vary the terms of the warranty.You'd have had to have sued the OPC for your losses arising out of their fraudulent misrepresentation, I'd have said, when the insurer told you that you were not covered.
Yep - that's what I was thinking. A mis-representation case, likely through small claims. Or, more likely, you take it back to Hatfield, and then they conveniently don't notice the presence of a tracker. I've no idea where they place these things, but in the case of work on, let's say, bore scoring, I don't suppose you'd know the tracker was even fitted. Obviously other work, using non-Porsche parts, could be much more obvious.
I renewed my Porsche Approved Warranty on the 9th May this year. Under "What is not covered" it states "A claim made under Your Policy for the repair or replacement of a defective system or component shall be invalid if: (among other things)
c) Service, repair or maintenance has previously been performed on the Vehicle by You or by a third party who is not an authorised Porsche Centre/ Authorised Porsche Service Centre.
So the independent selling it will have to get it serviced at an OPC.
c) Service, repair or maintenance has previously been performed on the Vehicle by You or by a third party who is not an authorised Porsche Centre/ Authorised Porsche Service Centre.
So the independent selling it will have to get it serviced at an OPC.
CharlesW said:
I renewed my Porsche Approved Warranty on the 9th May this year. Under "What is not covered" it states "A claim made under Your Policy for the repair or replacement of a defective system or component shall be invalid if: (among other things)
c) Service, repair or maintenance has previously been performed on the Vehicle by You or by a third party who is not an authorised Porsche Centre/ Authorised Porsche Service Centre.
So the independent selling it will have to get it serviced at an OPC.
So for the first time since 1986, I am right!c) Service, repair or maintenance has previously been performed on the Vehicle by You or by a third party who is not an authorised Porsche Centre/ Authorised Porsche Service Centre.
So the independent selling it will have to get it serviced at an OPC.
RSoovy4 said:
CharlesW said:
I renewed my Porsche Approved Warranty on the 9th May this year. Under "What is not covered" it states "A claim made under Your Policy for the repair or replacement of a defective system or component shall be invalid if: (among other things)
c) Service, repair or maintenance has previously been performed on the Vehicle by You or by a third party who is not an authorised Porsche Centre/ Authorised Porsche Service Centre.
So the independent selling it will have to get it serviced at an OPC.
I am starting to get really concerned now, and I have not even driven the car yet. Porsche ownership should be a happy and exciting time, but it's turning into the opposite. I could be potentially buying a car with a worthless 2 year warranty, and the warranty was the most important thing to me.c) Service, repair or maintenance has previously been performed on the Vehicle by You or by a third party who is not an authorised Porsche Centre/ Authorised Porsche Service Centre.
So the independent selling it will have to get it serviced at an OPC.
If this is correct............it does not explain why when the Indy rang Porsche, the service department say that he could service it? I was there I heard the conversation.
How can it be that nobody seems to know?
Porsche ownership is a happy and an exciting time. The Porsche Approved Warranty is well worth the money and the peace of mind. It's not a lot to ask the independent to get the car serviced within the Porsche network to maintain the warranty. The 2 year warranty costs around £1500, so if the independent is not prepared to get the car serviced within the official Porsche network, then he should reduce the price by a commensurate amount.
CharlesW said:
Porsche ownership is a happy and an exciting time. The Porsche Approved Warranty is well worth the money and the peace of mind. It's not a lot to ask the independent to get the car serviced within the Porsche network to maintain the warranty. The 2 year warranty costs around £1500, so if the independent is not prepared to get the car serviced within the official Porsche network, then he should reduce the price by a commensurate amount.
I appreciate what you are saying but if the Indy is capable of servicing the car, but I point out that he can't, so then rings the local Porsche dealership (Chester), and asks is he able to service the car using Porsche parts, and they say yes, then the Indy is going to want to service the car at a lot lower cost. Plus if I had just heard it from the horses mouth, then I am going to think it's OK, so I place my deposit. To then find out that what you heard the Porsche service departments say, may or not be wrong, and my two tear warranty is going to be null and void.Unfortunately it can't be an exciting and happy time, when there is soooooooo much confusion on this topic, and the more I look for info on the subject, the more I realise just what a confusing subject it is, with so many different views.
The only reason there is confusion is that the document for the warranty is at odds with what people are getting told verbally. If push comes to shove, the document wording will likely win.
Personall,y I wouldn't accept the SOR car has a warranty. I'd avoid third party servicing too.
Personall,y I wouldn't accept the SOR car has a warranty. I'd avoid third party servicing too.
RSoovy4 said:
As I understand it, this is the positon.
New car warranty = you can service anywhere using OEM parts and intervals because of EU Law
Approved Used Warranty = all OPC, otherwise warranty void, becauase this is an insurance contract an exclusions can be made in the contract.
New car warranty = you can service anywhere using OEM parts and intervals because of EU Law
Approved Used Warranty = all OPC, otherwise warranty void, becauase this is an insurance contract an exclusions can be made in the contract.
As I think has been established now, what Soovy says above is correct.
The extended warranty is an insurance contract in which Porsche can effectively dictate whatever onerous terms & conditions they like, which they do by imposing restrictions on third-party modifications and N-rated tyre requirements, etc. The difference is that unlike a new car warranty you have a choice whether you want to take out an extended warranty and be bound by its terms.
I'm a bit confused as to how this car could have a "2.5 year extended warranty" when the last I checked it was only possible to buy/renew for 2 years maximum. Does this mean it has 6 months of its original warranty left to run and the previous owner has bought the extended warranty early?
Edited by Durzel on Saturday 18th May 07:58
CharlesW said:
Porsche ownership is a happy and an exciting time. The Porsche Approved Warranty is well worth the money and the peace of mind. It's not a lot to ask the independent to get the car serviced within the Porsche network to maintain the warranty. The 2 year warranty costs around £1500, so if the independent is not prepared to get the car serviced within the official Porsche network, then he should reduce the price by a commensurate amount.
No wonder they get away with providing poor quality 'supercars' if this attitude is widespread.Amazing to hear someone say the warranty is well worth the money, which can only imply that a lot will go wrong with the car. Which it probably will.
I'm a bit confused as to how this car could have a "2.5 year extended warranty" when the last I checked it was only possible to buy/renew for 2 years maximum. Does this mean it has 6 months of its original warranty left to run and the previous owner has bought the extended warranty early?
I wondered about this too, but thought it must be correct because it advertised like that, but I am still trying to educate myself on all things Porsche. I do have to say though, the more I learn the more things scare me
I wondered about this too, but thought it must be correct because it advertised like that, but I am still trying to educate myself on all things Porsche. I do have to say though, the more I learn the more things scare me
To the OP, you need to get hold of the docs with the car and have a read. Find out how it's got 2.5 years left on it. Find the terms and conditions that are there, they aren't hard to read - they make sense even to me!
If from the docs you think that the OPC is wrong, contact them with the docs in hand and ask them again.
Bert
If from the docs you think that the OPC is wrong, contact them with the docs in hand and ask them again.
Bert
monet100 said:
I'm a bit confused as to how this car could have a "2.5 year extended warranty" when the last I checked it was only possible to buy/renew for 2 years maximum. Does this mean it has 6 months of its original warranty left to run and the previous owner has bought the extended warranty early?
I wondered about this too, but thought it must be correct because it advertised like that, but I am still trying to educate myself on all things Porsche. I do have to say though, the more I learn the more things scare me
The more I read this thread the more confusing its becoming.I wondered about this too, but thought it must be correct because it advertised like that, but I am still trying to educate myself on all things Porsche. I do have to say though, the more I learn the more things scare me
OP, Im with you on this, I would be just as confused and worried. Two things come to mind, 1. Have it serviced at OPC to steady your nerves. 2. How the heck can it have 2.5 year OPC warranty at the age it is.
Or actually there is another option.
Be afraid, be very afraid .... And run for the hills.
Gassing Station | Porsche General | Top of Page | What's New | My Stuff