Parking 'Invoice' at Toys R Us?
Discussion
To get the message through to the stores that this sort of parking policing is bad for business, we should all spend 30 minutes in Asda/Toyrus/tesco etc and fill up a couple of trolleys worth of stuff. Get them all scanned and packed at the checkout and just as you are about to pay for you buys you sudenly look at your watch and explain to the nice person on the checkout that you are so sorry but you will have to dash as you are going to be overstaying your parking contract. They would then have to explain to her manager why £300 worth of stuff must be packed back on the shelf.
Bit of a pain for the checkout staff but they are getting paid anyway.
Bit of a pain for the checkout staff but they are getting paid anyway.
Earthboundmisfit said:
To get the message through to the stores that this sort of parking policing is bad for business, we should all spend 30 minutes in Asda/Toyrus/tesco etc and fill up a couple of trolleys worth of stuff. Get them all scanned and packed at the checkout and just as you are about to pay for you buys you sudenly look at your watch and explain to the nice person on the checkout that you are so sorry but you will have to dash as you are going to be overstaying your parking contract. They would then have to explain to her manager why £300 worth of stuff must be packed back on the shelf.
Bit of a pain for the checkout staff but they are getting paid anyway.
^^^^^^^^^^^^^^Bit of a pain for the checkout staff but they are getting paid anyway.
Excellent idea ,
DBSV8 said:
Earthboundmisfit said:
To get the message through to the stores that this sort of parking policing is bad for business, we should all spend 30 minutes in Asda/Toyrus/tesco etc and fill up a couple of trolleys worth of stuff. Get them all scanned and packed at the checkout and just as you are about to pay for you buys you sudenly look at your watch and explain to the nice person on the checkout that you are so sorry but you will have to dash as you are going to be overstaying your parking contract. They would then have to explain to her manager why £300 worth of stuff must be packed back on the shelf.
Bit of a pain for the checkout staff but they are getting paid anyway.
^^^^^^^^^^^^^^Bit of a pain for the checkout staff but they are getting paid anyway.
Excellent idea ,
Update:
Sent letter to G24 indicating that i was the new registered keeper, last week
New 'invoice' turned up yesterday (a bit quickly- so begs the question if they even bothered to check with the DVLA?)
Went into Toys'R'Us & spoke to store manager armed with 'invoice' & receipt for previously bought goods ...accordingly sending a copy of proof of purchase to G24 will stop them wasting their stamps, paper & envelopes ...i'm debating whether to bother
Sent letter to G24 indicating that i was the new registered keeper, last week
New 'invoice' turned up yesterday (a bit quickly- so begs the question if they even bothered to check with the DVLA?)
Went into Toys'R'Us & spoke to store manager armed with 'invoice' & receipt for previously bought goods ...accordingly sending a copy of proof of purchase to G24 will stop them wasting their stamps, paper & envelopes ...i'm debating whether to bother
angrymoby said:
Update:
Sent letter to G24 indicating that i was the new registered keeper, last week
.Sent letter to G24 indicating that i was the new registered keeper, last week
http://en.wikipedia.org/wiki/Seppuku
angrymoby said:
3. It's a friends f-i-l ...& i'd rather keep the friendship ta
All he needed to do was write to G24 and tell them he was not the RK on the date in question, so not his problem. Let them do the leg work and spend more time and money with the DVLA, so when they eventually got round to you, do what you originally intended - bin it.angrymoby said:
New 'invoice' turned up yesterday (a bit quickly- so begs the question if they even bothered to check with the DVLA?)
Went into Toys'R'Us & spoke to store manager armed with 'invoice' & receipt for previously bought goods ...accordingly sending a copy of proof of purchase to G24 will stop them wasting their stamps, paper & envelopes ...i'm debating whether to bother
What makes you think that will deter them? You will merely provide further confirmation you're a live fish on their hook.Went into Toys'R'Us & spoke to store manager armed with 'invoice' & receipt for previously bought goods ...accordingly sending a copy of proof of purchase to G24 will stop them wasting their stamps, paper & envelopes ...i'm debating whether to bother
To be fair to OP he has done the 100% correct thing by the previous keeper and removed him from any harassment to the detriment of himself.
A true gent and honourable, I salute you sir.
Unfortunately you are now in the no mans land between landowner and g24 where each will possibly just end up referring you to speak with the other.
A true gent and honourable, I salute you sir.
Unfortunately you are now in the no mans land between landowner and g24 where each will possibly just end up referring you to speak with the other.
F i F said:
To be fair to OP he has done the 100% correct thing by the previous keeper and removed him from any harassment to the detriment of himself.
A true gent and honourable, I salute you sir.
Unfortunately you are now in the no mans land between landowner and g24 where each will possibly just end up referring you to speak with the other.
Agree , but the important point is the land owners are in this case "toys R us " they set up a parking contract with "parking Eye ..whatever its not council land its private ? " A true gent and honourable, I salute you sir.
Unfortunately you are now in the no mans land between landowner and g24 where each will possibly just end up referring you to speak with the other.
" Toys R us will get regular updates and reports includind disputes from parking eye because its their land , they may not tell you this but this is reality
The Op has done the right thing in removing his relatives name , but he is still in a strong position regarding the ticket , its bad publicity for Toys R Us as there intention you can bet is to deter none shoppers from using " Their land "
As the Op can prove he purchased goods .
I would write a strongly worded letter to Toys R us Head office cc: Parking Eye
Toys R Us,
FREEPOST NAT 3362,
Gateshead,
NE10 8BR
CC: G24 Ltd?
CC: Managing Director : David Rukka
To Customer services Manager Toys R us
Dear Sir/ Madam
On the above date XXXXX Our vehicle was parked in your car park and my family entered your store with the intention of buying goods to the value of ....XXXX For my sons Birthday.
On completion of the transaction we returned to our vehicle and discovered .....XXXX Excess limit fine Demanding xxxx Amount. From g24 Ltd a company currently under your contract to enforce parking on your land ...xxxxxxxxxAddress.
It should be noted that during the parking period my family were solely shopping in your premises.
As a regular customer to your premises we are shocked and disgusted to receive this excess ticket The duration of our stay was XXXXX.Of which we spent XXXX in your store.
According to our calculations this shopping period amounted to 1 hour the excess ticket states 45 minutes , So actual excess period is 15 minutes .
I do not entertain your claim via g24 ltd. for XXXX amount for the excess period of 15 minutes , which is clearly an arbitory excessive figure that does not warrant the loss of revenue for 15 minutes parking .
I expect Toys R Us to immediately contact your Contractor g24 Ltd and immediately rescind this Parking penalty notice I am so disgusted in this Issue and attempt to demand a penalty charge notice that unless action is taken from Toys R us we will no longer be shopping in Toys R us. In these times of recession I am astounded that your company can afford to lose valuable customers . I would recommend an immediate review of your parking contract terms and conditions with Parking Eye .
Any further demands for Payment from Your contractor g24 Ltd will be deemed as Harassment and will be reported to the Authorities and constitute a criminal act under Protection from Harassment Act 1997.
These criminal threats must cease immediately.
yours sincerely
XXXXXXXXXX
Notice I did not use the word "I" only " We " as the contract Penalty is between the driver not the keeper , it could have been You or your wife driving ? I would not offer them this information
In any case Its Toys R Us that are responsible with contacting g24 ,
Hopefully you will receive a few " Toy vouchers in the process if not I would not shop there ever again .
cheers
Edited by DBSV8 on Sunday 11th March 08:17
angrymoby said:
Update:
Sent letter to G24 indicating that i was the new registered keeper, last week
New 'invoice' turned up yesterday (a bit quickly- so begs the question if they even bothered to check with the DVLA?)
Went into Toys'R'Us & spoke to store manager armed with 'invoice' & receipt for previously bought goods ...accordingly sending a copy of proof of purchase to G24 will stop them wasting their stamps, paper & envelopes ...i'm debating whether to bother
You've set the ball rolling, so now you need to decide whether to:Sent letter to G24 indicating that i was the new registered keeper, last week
New 'invoice' turned up yesterday (a bit quickly- so begs the question if they even bothered to check with the DVLA?)
Went into Toys'R'Us & spoke to store manager armed with 'invoice' & receipt for previously bought goods ...accordingly sending a copy of proof of purchase to G24 will stop them wasting their stamps, paper & envelopes ...i'm debating whether to bother
1) Formally hand the matter totally to TrU (in writing to the local manager, CC'd to the national CEO) to resolve to your complete satisfaction (you might mention that it would not look good in the local rag and national Red Tops). This might additionally elicit some complimentary vouchers to keep you sweet.
2) Ignore the increasingly threatening letters you'll receive from G24. This is the best option - which you should have taken initially, and told your FiL to simply ignore the letter he received, or at most to writeback indicating he was no longer the RK, that he was under no obligation to inform them as to the new RK, and that any further letters would constitute harassment contrary to the Protection from Harassment Act 1997.
3) Fight the matter directly with G24. Seldom the recommended approach.
I would opt for (2), but given where you are in the process, (1) is worth considering.
Streaky
Update:
I went with Streaky's option 1 & contacted TRU direct ...using a fair bit of DBSV8's post as a template
...& finally got a reply:
"Reference: Car park fine
Thank you for your letter sent to our Customer Services Department, this has been passed to our Department as G24 is our vendor.
The rear car park at Toys R Us (TRU) is managed entirely by G24. G24 have as far as I am aware, always taken the circumstances of different customers into account when applying car park penalties. Customers who direct their comments re penalty Charges to G24 directly have found them to be very reasonable when dealing with genuine customers & genuine exceptional circumstances.
Regrettably the introduction of controls in our car park became necessary because large numbers of Sainsbury shoppers parked in our rear car park, often outside of the designated parking spaces and often in front of our loading bays.
I am sure that some Sainsbury customers & customers of other retailers use our front car park; however, this does not cause us the same problems as parking in the rear car park did. There is no limit on parking time in the large TRU car park to the front of the store, where, logically, all TRU customers would park. Our notices in the rear car park invite TRU customers to park in the front car park.
Within your letter you attached a copy of a receipt confirming your purchases I have contacted G24 & asked them to cancel your parking charge.
It is not & never will be our intention to penalize our genuine customers & hope that you will continue to use Toys R Us in the future.
Yours sincerely
Bob Knight
Security Manager"
So thanks guys!
...& now lets wait & see what G24 say
I went with Streaky's option 1 & contacted TRU direct ...using a fair bit of DBSV8's post as a template
...& finally got a reply:
"Reference: Car park fine
Thank you for your letter sent to our Customer Services Department, this has been passed to our Department as G24 is our vendor.
The rear car park at Toys R Us (TRU) is managed entirely by G24. G24 have as far as I am aware, always taken the circumstances of different customers into account when applying car park penalties. Customers who direct their comments re penalty Charges to G24 directly have found them to be very reasonable when dealing with genuine customers & genuine exceptional circumstances.
Regrettably the introduction of controls in our car park became necessary because large numbers of Sainsbury shoppers parked in our rear car park, often outside of the designated parking spaces and often in front of our loading bays.
I am sure that some Sainsbury customers & customers of other retailers use our front car park; however, this does not cause us the same problems as parking in the rear car park did. There is no limit on parking time in the large TRU car park to the front of the store, where, logically, all TRU customers would park. Our notices in the rear car park invite TRU customers to park in the front car park.
Within your letter you attached a copy of a receipt confirming your purchases I have contacted G24 & asked them to cancel your parking charge.
It is not & never will be our intention to penalize our genuine customers & hope that you will continue to use Toys R Us in the future.
Yours sincerely
Bob Knight
Security Manager"
So thanks guys!
...& now lets wait & see what G24 say
"G24 is our vendor." - an uncommon, but not incorrect, way to describe them.
Please keep us posted, especially should you receive any further demands from the "vendor" or, perish the thought, an apology.
I would have been underwhelmed by TrU's letter, particularly as they couldn't be bothered to send it from a customer representative.
Streaky
Please keep us posted, especially should you receive any further demands from the "vendor" or, perish the thought, an apology.
I would have been underwhelmed by TrU's letter, particularly as they couldn't be bothered to send it from a customer representative.
Streaky
TrU letter said:
Cutomers who direct their comments re penalty Charges to G24 directly have found them to be very reasonable when dealing with genuine customers & genuine exceptional circumstances.
Which member of the The United Federation of Planets does the author of this missive live on? It's certainly not Earth.....Red Devil said:
TrU letter said:
Cutomers who direct their comments re penalty Charges to G24 directly have found them to be very reasonable when dealing with genuine customers & genuine exceptional circumstances.
Which member of the The United Federation of Planets does the author of this missive live on? It's certainly not Earth.....Streaky
I'm wondering when businesses will wake up to how much this damages them. There is a pub at the end of a busy shopping street near us with a big car park that was never full, so no inconvenience to the pub. It was an asset to the pub that bought them a fair bit of passing trade - yes people used it as free parking but would often pop into the pub for a coffee/meal etc on the way back. Then a "parking management" company rocks up and says they'll install a pay and display machine and manage it and will hand a percentage of the profit to the pub - easy money. The pub refunds your parking costs if you buy something from the bar. My wife & I meet there for lunch and the car park is empty and the pub is empty. I mention this to the manager and he gloats about how he's stopped people freeloading off his car park at no cost to him, whilst one of his staff spends 5 minutes of work time processing our refunds. So a tiny revenue from a now mainly empty carpark and a big loss of business and a lot of ex-customer ill-feeling.
So good so far with that letter from TrU, though, as Streaky says, somewhat underwhelming, not to mention the interesting choice of the word vendor. Does that suggest there is some revenue returned to TrU from G24?
Also agree that the sugary sweet comments about G24 suggests a rather unhealthy relationship there, one might infer all sorts of things with that.
Odd comments about rear and front car parks, rear being time controlled and front not. One wonders if this is some arrangement in a retail park, the rear car park having been originally intended for staff, deliveries and collections perhaps. Presumably people use it because there are just not enough spaces in the overall scheme of things, which is no doubt in turn due to the local council wanting people to use public transport. Blatant speculation obviously.
Also agree that the sugary sweet comments about G24 suggests a rather unhealthy relationship there, one might infer all sorts of things with that.
Odd comments about rear and front car parks, rear being time controlled and front not. One wonders if this is some arrangement in a retail park, the rear car park having been originally intended for staff, deliveries and collections perhaps. Presumably people use it because there are just not enough spaces in the overall scheme of things, which is no doubt in turn due to the local council wanting people to use public transport. Blatant speculation obviously.
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