New car scratched windscreen
Discussion
A mate about to pick up a new car 
Dealer phones to say the windscreen is scratched so they need a day to 'sort it out'
Should mate be happy with a brand new car with a repaired windscreen or a replacement windscreen? Or should he reject the car? What is reasonable?
Does he ask for a discount?
Thinking about it - what do you do if they find a scratch in the paintwork or a dent?
What happens to the (poor) dealer? Do they claim back the cost of repair or discount given?
What happens to the car if it's rejected?
What would you do?
Dealer phones to say the windscreen is scratched so they need a day to 'sort it out'
Should mate be happy with a brand new car with a repaired windscreen or a replacement windscreen? Or should he reject the car? What is reasonable?
Does he ask for a discount?
Thinking about it - what do you do if they find a scratch in the paintwork or a dent?
What happens to the (poor) dealer? Do they claim back the cost of repair or discount given?
What happens to the car if it's rejected?
What would you do?
Guys, should I reject a car because they replaced one part with another part that is exactly the same? I mean it is not the one that was fitted in the factory and it is completely impossible that a dealer has ever changed any parts on a delivered car prior to the customer picking it up as it may be missing or damaged during transit.
I want it to be exactly the same as when it left the hands of the masterful artisans at the factory and replacing a part with exactly the same part is not acceptable!!!!!1111oneoneone
I want it to be exactly the same as when it left the hands of the masterful artisans at the factory and replacing a part with exactly the same part is not acceptable!!!!!1111oneoneone
ikarl said:
He's probably best to shoot himself in the face, it will be less painful than when the brakes fail.... and they will fail. Scratched windscreens causes stuff like that to happen
Don't forget the fact that it will probably be replaced by some monkey using basic facilities. It won't be the same as it was when it left the factory.
Don't say a word about it - just take the car, and then later that night, burn it to hide the evidence. After that you need to burn down the dealership as well, and set off some kind of EMP device outside the DVLA, which you then need to burn down. There will probably be witnesses along the way but I think by now you know what to do. If not: it's burning them. Remember: noone can ever know.
Of course, this thread will still exist, but if anyone asks questions you can just say that a big boy wrote it and ran away.
Of course, this thread will still exist, but if anyone asks questions you can just say that a big boy wrote it and ran away.
Definately a scam. There is probably nothing wrong with the windscreen and the dealer is just trying to remove it so that he can sell it on as a genuine part. He will replace it for a cheap one that he has in stock and make a tidy profit, i bet he is trying this with other parts on the car too.
The only way that i know how to tell the difference between genuine and fake screens is that fake ones taste a bit like lemon. Get your friend to lick the windscreen before he signs for the car.
The only way that i know how to tell the difference between genuine and fake screens is that fake ones taste a bit like lemon. Get your friend to lick the windscreen before he signs for the car.
Carfiend said:
Guys, should I reject a car because they replaced one part with another part that is exactly the same?
Youre right Are you buying a particular car or an example of a car?
i.e. it can be exchanged with anything and any of the parts can be changed for another similar part, or refitted in a similar way but obviously not identical and perhaps in a better way
It's not like you're buying a piece of art that needs some remedial work
http://www.bbc.co.uk/news/world-europe-19349921
crazy about cars said:
Come on, no need to for mean comments! In this situation I would want to see first hand what the damage is unless I know/trust the dealership very well. They could've caused more damage than stated on the phone.
The windscreen got scratched as the engine left the bay in the bonnet.I once rejected a brand new car because the tyres were not brand new. They had the brass neck to tell me it was a brand new car when it was completely obvious that the car had moved at least 50 yards ON THE NEW TYRES! Can't believe the dealer thought he could get away with it.
It was a Perodua Nippa. I was furious at what they had done but they offered to replace it with a brand new BMW 335d, (which they had NOT used the tyres on!) so I reluctantly agreed to accept. Your friend should stick out for what he feels is suitable compensation. A new '86 perhaps.
It was a Perodua Nippa. I was furious at what they had done but they offered to replace it with a brand new BMW 335d, (which they had NOT used the tyres on!) so I reluctantly agreed to accept. Your friend should stick out for what he feels is suitable compensation. A new '86 perhaps.
crazy about cars said:
Come on, no need to for mean comments! In this situation I would want to see first hand what the damage is unless I know/trust the dealership very well. They could've caused more damage than stated on the phone.
The scratched windscreen might be a cover 
It's been hit by another car on the transporter and they're currntly filling and painting the dent in the roof and bonnet?
In these circumstances why doesnt the dealer save all the worry, keep quiet about it while it's in the paintshop and just tell the customer theres been a delay?
saaby93 said:
The scratched windscreen might be a cover
It's been hit by another car on the transporter and they're currntly filling and painting the dent in the roof and bonnet?
In these circumstances why doesnt the dealer save all the worry, keep quiet about it while it's in the paintshop and just tell the customer theres been a delay?
I was just giving an example :P If the salesman tell the customer there's a delay we will have another similiar thread like this but asking if he should reject the car if it is delayed!!!It's been hit by another car on the transporter and they're currntly filling and painting the dent in the roof and bonnet?
In these circumstances why doesnt the dealer save all the worry, keep quiet about it while it's in the paintshop and just tell the customer theres been a delay?
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