Buying something and then finding it's useless
Buying something and then finding it's useless
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Discussion

ThunderSpook

Original Poster:

3,895 posts

237 months

Tuesday 18th June 2013
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Apologies if in the wrong forum, not really sure where it fits.

If you buy a product from a shop (in this case a cordless grass strimmer) and then find out after using it that it's absolutely rubbish at the job and the previous cheap corded strimmer you own does a much better job, where do you stand? All shops I have seen state that products must be returned unused. Obviously you can't actually try the product out in the shop so what do I do when I find it won't actually cut my grass?

Russ

jas xjr

11,309 posts

265 months

Tuesday 18th June 2013
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we bought the same item from homebase . it was rubbish , i cannot remember why now it has been a while . i took it bck and swapped it for a corded one , they did not challange me in any way , they just exchanged it

Bollycerb

430 posts

192 months

Tuesday 18th June 2013
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The sale of goods act should cover it - it is sold as a grass cutter and it clearly doesnt so not fit for purpose...

ThunderSpook

Original Poster:

3,895 posts

237 months

Tuesday 18th June 2013
quotequote all
jas xjr said:
we bought the same item from homebase . it was rubbish , i cannot remember why now it has been a while . i took it bck and swapped it for a corded one , they did not challange me in any way , they just exchanged it
That's where mine came from. Thanks smile I shall dig out the receipt and see what they say. Fortunately I still have the box.

Triumph Man

9,491 posts

194 months

Tuesday 18th June 2013
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I bought some loppers. I was cutting a 1/2 branch, and the damn things bent! They were very cheap (only a fiver) but I expected them to be able to cut stuff!

TwistingMyMelon

6,490 posts

231 months

Tuesday 18th June 2013
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I had this issue with my wife, apparently the SOGA dont cover Thailand, still paid for another and kept the old one for my mates to borrow

Twincam16

27,647 posts

284 months

Tuesday 18th June 2013
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My boxset of Breaking Bad, series 2.

Episode seven is missing. It's listed on the disc menu, but when you select it, nothing happens. I've even put it in my computer and searched the contents of it, and it's just not on there. Apparently it's the one where Hank gets posted to Mexico and gets involved in a shootout, from what I can gather, in which all his fellow police officers are killed. Or something like that.

The most annoying thing? I can't find the receipt for it anywhere.

captainzep

13,306 posts

218 months

Tuesday 18th June 2013
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Twincam16 said:
My boxset of Breaking Bad, series 2.

Episode seven is missing. It's listed on the disc menu, but when you select it, nothing happens. I've even put it in my computer and searched the contents of it, and it's just not on there. Apparently it's the one where Hank gets posted to Mexico and gets involved in a shootout, from what I can gather, in which all his fellow police officers are killed. Or something like that.

The most annoying thing? I can't find the receipt for it anywhere.
You missed a tortoise with Danny Trejo's head on it. Here's a handy pictorial list of the characters if that's any help too.



Harry Flashman

21,477 posts

268 months

Tuesday 18th June 2013
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Dinner at Sketch. Did not get me into my date's lacy undergarments.

Simply not fit for purpose (dinner, not the frillies).

mnkiboy

4,409 posts

192 months

Tuesday 18th June 2013
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Bought a Flymo Hover Vac, a small lawnmower, as our garden isn't that big. Thought I could trust that buying a 'Flymo' meant I was buying a quality product.
What an utter piece of rubbish. Plastic blades that snap and just mangle the grass rather than cleanly cutting it. A hover mower that doesn't hover so you have to lift it over the smallest bumps. It won't go backwards because it falls apart and if you let go of it, it falls over due to the handle being too heavy for the body.

£60, used twice, now going in the bin. Spent £90 on a much better mower.

Nick1point9

3,920 posts

206 months

Tuesday 18th June 2013
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mnkiboy said:
Bought a Flymo Hover Vac, a small lawnmower, as our garden isn't that big. Thought I could trust that buying a 'Flymo' meant I was buying a quality product.
What an utter piece of rubbish. Plastic blades that snap and just mangle the grass rather than cleanly cutting it. A hover mower that doesn't hover so you have to lift it over the smallest bumps. It won't go backwards because it falls apart and if you let go of it, it falls over due to the handle being too heavy for the body.

£60, used twice, now going in the bin. Spent £90 on a much better mower.
My mum's last lawn mower was a flymo, bought on the strength of the flymo it replaced (which was bought circa 1990). Turns out electrolux now own flymo, make cheap crap but stick the flymo logo on it to get sales from peole who think they are buying a quality brand.

Riley Blue

23,143 posts

252 months

Tuesday 18th June 2013
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Presumably you mean rechargeable rather than cordless? I'd charge it up, return to the shop and take one of their staff to the nearest patch of grass to show them how useless it is - that's if they won't give a refund purely on your say-so. Shops are often far more ready to accept returns than you might imagine.

anonymous-user

80 months

Tuesday 18th June 2013
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ThunderSpook said:
jas xjr said:
we bought the same item from homebase . it was rubbish , i cannot remember why now it has been a while . i took it bck and swapped it for a corded one , they did not challange me in any way , they just exchanged it
That's where mine came from. Thanks smile I shall dig out the receipt and see what they say. Fortunately I still have the box.
Doubt you'll have a problem. I bought a cheap belt sander from them; the belt fell off every two minutes and stopped as soon as any weight was applied. Took it back and received a refund, no questions.

okie592

2,711 posts

193 months

Tuesday 18th June 2013
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When I worked in b&q on the weekends I used to return anything the customer didn't really want but might of used, mainly because I didn't care. I suspect if you go in to the shop on the weekend you will be met with someone similar to myself. Staff really don't care especially if your boring them with a long story. It doesn't work very well is good, or if you go when it's busy. This is broken il swap it for this always worked for me.

Perec

28,176 posts

248 months

Wednesday 19th June 2013
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ThunderSpook said:
Apologies if in the wrong forum, not really sure where it fits.

If you buy a product from a shop (in this case a cordless grass strimmer) and then find out after using it that it's absolutely rubbish at the job and the previous cheap corded strimmer you own does a much better job, where do you stand? All shops I have seen state that products must be returned unused. Obviously you can't actually try the product out in the shop so what do I do when I find it won't actually cut my grass?

Russ
You are covered by the SOGA (1979) in the same way that you would be if you were sold a bicycle for your dolphin that turned out to be unsuitable for a small whale - the goods are not fit for porpoise.

Mill Wheel

6,149 posts

222 months

Wednesday 19th June 2013
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Riley Blue said:
Presumably you mean rechargeable rather than cordless? I'd charge it up, return to the shop and take one of their staff to the nearest patch of grass to show them how useless it is - that's if they won't give a refund purely on your say-so. Shops are often far more ready to accept returns than you might imagine.
Not cordless, but rechargeable eh?
I hadn't thought of that, I was going to suggest a more powerful spring on the clockwork motor!

Of course... cordless would explain why it is crap at strimming - no strimmer cord, no strim!

smile
I always regard rechargeable tools of any sort, as an alternative only to be considered if a extension lead is not an option.
I have 4 rechargeable drills that have batteries that no longer hold a charge - they at least get used where there is no electric supply close by. New drills have been cheaper than new batteries every time!

Snowboy

8,028 posts

177 months

Wednesday 19th June 2013
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In general most big shops lime Hombase and B&Q will take back goods without question even with a very flimsy excuse why.

They'll just refund you.
Even without a receipt you'll still get a credit note most the time.

AFAIK this stuff just gets dumped into auction houses and flogged as job lots to market traders.

RB Will

10,731 posts

266 months

Wednesday 19th June 2013
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mnkiboy said:
Bought a Flymo Hover Vac, a small lawnmower, as our garden isn't that big. Thought I could trust that buying a 'Flymo' meant I was buying a quality product.
What an utter piece of rubbish. Plastic blades that snap and just mangle the grass rather than cleanly cutting it. A hover mower that doesn't hover so you have to lift it over the smallest bumps. It won't go backwards because it falls apart and if you let go of it, it falls over due to the handle being too heavy for the body.

£60, used twice, now going in the bin. Spent £90 on a much better mower.
bought the same when I moved into my place with tiny garden. Its crap. I have found it works ok if you mow bone dry grass at least once a week or it gets too long and clumpy and it does not hover it up. I usually borrow my parents petrol flymo now.

pcvdriver

1,819 posts

225 months

Wednesday 19th June 2013
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Triumph Man said:
I bought some loppers. I was cutting a 1/2 branch, and the damn things bent! They were very cheap (only a fiver) but I expected them to be able to cut stuff!
I think this is a police matter.......better get in touch with special branch...hehehe!!!

Edited by pcvdriver on Wednesday 19th June 12:19

pad58

12,549 posts

207 months

Wednesday 19th June 2013
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swerni said:
Got this delivered and built it yesterday, do you think I should send it back?

http://youtu.be/pwIYc-dk2Io

It's completely useless
Yep I'd send it backlaugh