"Untouched" Media
Author
Discussion

michaeljclark

Original Poster:

613 posts

257 months

Monday 12th May 2008
quotequote all
The "untouched" media mob who do cable broadband, mobile and home phones keep sending me mail, inspite of several letters and phone calls.

When I phone and manage to get to speak to a human being, my details are taken and mostly likely thrown in the bin, rather than to their marketing mob, once I managed to get a reference number, but when the next advert arrived 6 weeks later and I phoned, the ref number drew a blank.

I have subscribed to the Mail Preference Servce (which apart from "untouched" media) has stopped all unwanted mail.

Short of PH's "Pie & Piston" method of "taking off and nuking them from orbit", does anyone have any numbers or names within "untouched" media that may actually gain an answer of "your details have been removed sir"?

Cheers

Mike

mmm-five

12,233 posts

310 months

Monday 12th May 2008
quotequote all
You need to call them or wait for them to contact you next and ask to speak to someone in management - taking names at every stage and explaining why you want their name and why you want it escalated. If you do get through to them, ask them who is in charge of direct mail (they may not run it themselves) and then tell them that as you are on the mail preference list they are breaking the law by sending you 'unsolicited' mail. Tell them you're keeping a written and audio diary of all the communication and will be presenting it to the relevant parties to set about fining them!

If anything it will end up with a letter to the company from the MPS, but even if that doesn't work it goes to the ASA.

However, if you've ever been a customer of the company, or have requested info from them in the past, it is no longer considered 'unsolicited' and you've got to get inventive - like sending bags of st to the MD!

http://www.mpsonline.org.uk/mpsr/complaints/

Edited by mmm-five on Monday 12th May 19:10

Burrow01

1,981 posts

218 months

Monday 12th May 2008
quotequote all
Speak to the Direct Marketing Association

http://www.dma.org.uk/content/home.asp

They will advise on the best way to deal with it

If the people sending the mail are members, they should be able to get them to stop

Pete

DonnyMac

3,634 posts

229 months

Tuesday 13th May 2008
quotequote all
Hi Mike,

I think DLG supply lists for 'under age girls', try TPS, and email your details directly to them.

It takes a while as with the MPS the 'ballooning' company may have purchased the data for multiple 'sends' but it will stop future companies from mailing/calling and the original 'blue ribbon' co from getting your data when they re-purchase.

consumerdataprotection@dlg.co.uk

Best,
Donny


(If not DLG, try IPT and LBM, although both are known for being business data suppliers)

kazste

6,089 posts

224 months

Tuesday 13th May 2008
quotequote all
mmm-five said:
You need to call them or wait for them to contact you next and ask to speak to someone in management - taking names at every stage and explaining why you want their name and why you want it escalated. If you do get through to them, ask them who is in charge of direct mail (they may not run it themselves) and then tell them that as you are on the mail preference list they are breaking the law by sending you 'unsolicited' mail. Tell them you're keeping a written and audio diary of all the communication and will be presenting it to the relevant parties to set about fining them!

If anything it will end up with a letter to the company from the MPS, but even if that doesn't work it goes to the ASA.

However, if you've ever been a customer of the company, or have requested info from them in the past, it is no longer considered 'unsolicited' and you've got to get inventive - like sending bags of st to the MD!

http://www.mpsonline.org.uk/mpsr/complaints/

Edited by mmm-five on Monday 12th May 19:10
good idea but i tried the with grittish bass after repeated phone calls only to be told that i couldnt speak to a manager as i was not a customerfurious which kinda made me wonder why they were ringing me for the umpteenth time in a month to ask if i was happy with their service!

michaeljclark

Original Poster:

613 posts

257 months

Tuesday 13th May 2008
quotequote all
Cheers

I shall be looking into all the above today

Mike

Jasandjules

72,139 posts

255 months

Tuesday 13th May 2008
quotequote all
Write to the information commission with details of what has happened - having asked for the Data Protection officer of the company concerned and either epoken to him or been fobbed off.