Poor Dealer Service Help!
Discussion
Hi all,
Basically, my Dad bought my mother a brand new DS3 from a citroen dealer in merthyr for christmas. Since then, there has been endless problems. None altogether serious, but irritating none the less.
First off, they fitted the wrong stereo. It was supposed to have DAB. No problem, took it back and they fitted the new stereo. I went to collect the car for her and noticed they had put a big scratch into the dash whilst taking out the old stereo. After much 'debate' they agreed to fit another surround. I took the car back two weeks later and they did this.
A month or so after the front part of the plastic sill feel off. Another trip to Citroen. They 'fixed' it. A day later, it feel of again!! This was sorted after having to wait a few weeks for 'parts' (plastic poppers in other words).
A month or so after that, the paint of the roof started peeling. This car is 6 months old now! We took the car back, and they were unprepared to respray it until they had heard back from Citroen UK. This I found appalling since the car was bought there, should be guaranteed. 3 or 4 weeks later they agreed for it to be sprayed.
The car was booked it, dropped it off, got the car back, wanted us to sign to say it was fine, but no, there was a scratch on the door!
At this point you can imagine that tempers are tested. They service desk then informed my mother that they would not be giving her a curtesy car without her paying for the insurance on it. This, i though, is ridiculous. she is paying for insurance on her on car, which she can't use, due to their incompetency.
The staff are unbelievably rude, they hung up on my mother earlier today when she asked where her cheque was, thats outstanding from a month ago! Honestly, their tone, their replies are disgusting!
Basically, my question is, where do we stand? Are we entitled to the courtesy car when it has the door resprayed? I have emailed trading standards to see, but was hoping there would be a quicker response here.
Basically, my Dad bought my mother a brand new DS3 from a citroen dealer in merthyr for christmas. Since then, there has been endless problems. None altogether serious, but irritating none the less.
First off, they fitted the wrong stereo. It was supposed to have DAB. No problem, took it back and they fitted the new stereo. I went to collect the car for her and noticed they had put a big scratch into the dash whilst taking out the old stereo. After much 'debate' they agreed to fit another surround. I took the car back two weeks later and they did this.
A month or so after the front part of the plastic sill feel off. Another trip to Citroen. They 'fixed' it. A day later, it feel of again!! This was sorted after having to wait a few weeks for 'parts' (plastic poppers in other words).
A month or so after that, the paint of the roof started peeling. This car is 6 months old now! We took the car back, and they were unprepared to respray it until they had heard back from Citroen UK. This I found appalling since the car was bought there, should be guaranteed. 3 or 4 weeks later they agreed for it to be sprayed.
The car was booked it, dropped it off, got the car back, wanted us to sign to say it was fine, but no, there was a scratch on the door!
At this point you can imagine that tempers are tested. They service desk then informed my mother that they would not be giving her a curtesy car without her paying for the insurance on it. This, i though, is ridiculous. she is paying for insurance on her on car, which she can't use, due to their incompetency.
The staff are unbelievably rude, they hung up on my mother earlier today when she asked where her cheque was, thats outstanding from a month ago! Honestly, their tone, their replies are disgusting!
Basically, my question is, where do we stand? Are we entitled to the courtesy car when it has the door resprayed? I have emailed trading standards to see, but was hoping there would be a quicker response here.
Gassing Station | South Wales | Top of Page | What's New | My Stuff