Are all Lotus dealers out of replacement locks?

Are all Lotus dealers out of replacement locks?

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Discussion

Quistii

Original Poster:

51 posts

284 months

Thursday 27th February 2003
quotequote all
Some poor kid has lost the end of his screwdriver. Luckily for him, I managed to find it buried deep inside my driver door lock. I never managed to find the kid, so if you hear of someone missing the end of the screwdriver, let them know I'm looking for them.

On Monday I called Lotus who tried to refer me to Bell & Colville - but I explained that Bell & Colville have turned me away three times because they 'didn't know my car'. On Monday I called Max at Lakeside Engineering . He said he'd check how much a new set of locks and ignition was and get back to me. I called him again on Wednesday but he had forgotten and hasn't called me back today either (Thursday evening). Same story with Shaun at HR Owen - called him Monday and he'll get back to me, but didn't return today's call . Five calls, no result.

What's up with these Lotus dealers? Are they all out of locks, or just too busy for new business? Does anyone know a Lotus Dealer that can provide a replacement lock? or any level of customer service?

I thought this level of poor service was researved for TVR dealers!