Christopher Neil (not) repairing cars :(

[onedsla]

Hi - a brief history of my situation:

Jan 31 - went for a 'spin' in the ice in my 1000 mile S2 111S. Outcome was damage to front bumper, side skirt and chassis at side.

Feb 01 - Car taken to Christopher Neil

Feb 02 - Incident reported to insurance (Tesco)

Feb 03 - Christopher Neil working on estimate, estimated 6 weeks for repair.

Feb 10ish - heard nothing, phoned CN who claim to have faxed insurance.
Called insurance who received nothing.

Feb 15ish - Insurance confirmed received estimate

Feb 16 - 23 - chasing insurance just about every day to get an engineer out.

Feb 24 - Engineer approves repair.
Assume everything is in hand.

Today - Call CN who say the parts have arrived, but suddenly 2 cars have appeared in the queue and they're estimating 6 - 8 weeks from NOW! Apparently 'It's a big job'

All this time I've been without my own car, making do with hire cars, taxis and a borrowed one from a friend. I'm feeling powerless and seriously pissed about being without my car for so long.

Has anybody got any suggestions on how to get CN to fix car quickly?

Edited dates

>>> Edited by onedsla on Tuesday 25th March 11:50

[onedsla]

I've asked CN every time about a temporary car but they don't want to know.

I had some sort of corsa from tesco for the first 14 days as part of some insurance deal, but that's long gone.

I'm thinking of going there in person tomorrow and kicking off in the showroom to see how they react. Maybe the sales team can put pressure on them if the body shop won't budge?

[onedsla]

I know they've ordered and receieved the parts - is there still time to take it elsewhere?

[onedsla]

Further to this post, in my latest conversation, they're now denying ever saying to me that it would take 6 weeks to have it fixed.

Apparently it's better to imply their customers are lying than admit to being wrong.

I'm obviously furious and going to take this up with Lotus customer services.