F10 M5 issues since 5/2012 no one can fix
Discussion
Your patience is far better than mine on this Neil that is for sure.
What amazes me is that in these finance deal agreements it is written very clearly that it is your responsibility to have the car serviced and maintained in accordance with the manufacturer's guidelines etc but as soon as something like this happens they cannot fix it. I would state this very clearly to them that they are in breach of their own terms and conditions by not providing the necessary support to have the car well maintained and fit for purpose.
I think at this point the only choice you have is to cancel Direct Debit payments and tell them that you want these actions remedied ASAP. I cannot see this adversely affecting your credit rating and a quick call to one of the Credit Rating facilities like Experian would be my first port of call in order to just double check, remember in future you can actually challenge any black marks on credit ratings and successfully have them removed. Document all of the letters and correspondence you have with both BMW and the Leasing/finance company.
Wishing you all the luck in the World with this mate but I really do think it is times to take drastic measures now!
What amazes me is that in these finance deal agreements it is written very clearly that it is your responsibility to have the car serviced and maintained in accordance with the manufacturer's guidelines etc but as soon as something like this happens they cannot fix it. I would state this very clearly to them that they are in breach of their own terms and conditions by not providing the necessary support to have the car well maintained and fit for purpose.
I think at this point the only choice you have is to cancel Direct Debit payments and tell them that you want these actions remedied ASAP. I cannot see this adversely affecting your credit rating and a quick call to one of the Credit Rating facilities like Experian would be my first port of call in order to just double check, remember in future you can actually challenge any black marks on credit ratings and successfully have them removed. Document all of the letters and correspondence you have with both BMW and the Leasing/finance company.
Wishing you all the luck in the World with this mate but I really do think it is times to take drastic measures now!
What I fail to understand is why they haven't at least put a new engine and ECU in it? The engine seemlingly cannot be fixed so what other choice do they have? (apart from doing the best thing and giving you a new replacement car)
I've never heard of such a situation before in my life.
Please tell me you have a courtesy car from them? And not a 114i!
I've never heard of such a situation before in my life.
Please tell me you have a courtesy car from them? And not a 114i!
Edited by Wills2 on Monday 22 July 16:52
Contigo said:
I think at this point the only choice you have is to cancel Direct Debit payments and tell them that you want these actions remedied ASAP. I cannot see this adversely affecting your credit rating and a quick call to one of the Credit Rating facilities like Experian would be my first port of call in order to just double check, remember in future you can actually challenge any black marks on credit ratings and successfully have them removed. Document all of the letters and correspondence you have with both BMW and the Leasing/finance company.
Wishing you all the luck in the World with this mate but I really do think it is times to take drastic measures now!
I applaud the sentiment but this is really bad advice.Wishing you all the luck in the World with this mate but I really do think it is times to take drastic measures now!
S
skeeterm5 said:
I applaud the sentiment but this is really bad advice.
S
Why is it bad advice? Has the advice that anyone else has offered helped him in the last 6 -12 month since the car started having problems. I canb guarantee you if this car was mine and I adopted my methods outlined above the car would not be at the dealership now, it would either be on my drive fixed or back in the hands of the finance company and I'd be in a new car with a different company! S
Contigo said:
skeeterm5 said:
I applaud the sentiment but this is really bad advice.
S
Why is it bad advice? Has the advice that anyone else has offered helped him in the last 6 -12 month since the car started having problems. I canb guarantee you if this car was mine and I adopted my methods outlined above the car would not be at the dealership now, it would either be on my drive fixed or back in the hands of the finance company and I'd be in a new car with a different company! S
I think the OP is leasing this through his business so perhaps he should play hard ball if he has the time and resources.
Wills2 said:
I think it depends on the circumstances if you're a wealthly business with the clout then yes stop paying and see them in court, an individual? Well that could be more trouble than it's worth.
I think the OP is leasing this through his business so perhaps he should play hard ball if he has the time and resources.
It is bad advice because it gives the leasing company a legitimate reason for ignoring you, and in fact issuing proceedings. All of which distracts from the original point of the debate. It sounds like the leasing company don't need much excuse to avoid the issue - why give them another angle?I think the OP is leasing this through his business so perhaps he should play hard ball if he has the time and resources.
The secondary issue about credit records is one for personal choice as to the annoyance factor to you.
For what it's worth, I woud have started legal proceedings against both the leasing company and BMW uk, citing other as co-accused a long time ago.
S
skeeterm5 said:
It is bad advice because it gives the leasing company a legitimate reason for ignoring you, and in fact issuing proceedings. All of which distracts from the original point of the debate. It sounds like the leasing company don't need much excuse to avoid the issue - why give them another angle?
The secondary issue about credit records is one for personal choice as to the annoyance factor to you.
For what it's worth, I woud have started legal proceedings against both the leasing company and BMW uk, citing other as co-accused a long time ago.
S
Did you bother to read the post before replying? The secondary issue about credit records is one for personal choice as to the annoyance factor to you.
For what it's worth, I woud have started legal proceedings against both the leasing company and BMW uk, citing other as co-accused a long time ago.
S
There are many businesses with clout that have fallen out with suppliers of leased equipment that have refused to pay and seen the lease company in court and won, with zero consequences to their financial standing. So that is a route open to the OP if he is in such a position.
It is the refusal to pay that brings the facts out in court otherwise nothing would happen. (you file a defence) but I guess you knew that?
I tempered that remark around being an individual of modest means because going up against a large organisation without the backing of time and substantial resources could end in trouble.
Anyway none of this typical PH thread creep is helping the OP.
rich1231 said:
Just had a letter from the MD of leasing company in which he makes the claim that the dispute is between me and the dealer not the Leasing co and says that their supply of the vehicle is just a technicality. I had to read it twice to be sure.
Leasing company Boss's business card? 
rich1231 said:
Just had a letter from the MD of leasing company in which he makes the claim that the dispute is between me and the dealer not the Leasing co and says that their supply of the vehicle is just a technicality. I had to read it twice to be sure.
What a complete idiotI'd let your solicitor remind of the facts
AngryApples said:
rich1231 said:
Just had a letter from the MD of leasing company in which he makes the claim that the dispute is between me and the dealer not the Leasing co and says that their supply of the vehicle is just a technicality. I had to read it twice to be sure.
What a complete idiotI'd let your solicitor remind of the facts
There's one thing I've learnt about BMW and that's that they'll take your money but after it's in their pocket that's it, they won't help you.
We had our car in for a spark plug service which before it went in was a perfectly running car. The car came back with a misfire which they denied to and still deny to fix. I haven't been back in touch with them after a month of battling, I took it upon myself to fix it but it's not right as I shouldn't have had to. Ironically I only had them service it to keep the warranty (Mondial - BMW Insured) happy. For you I understand it isn't that simple.
We had our car in for a spark plug service which before it went in was a perfectly running car. The car came back with a misfire which they denied to and still deny to fix. I haven't been back in touch with them after a month of battling, I took it upon myself to fix it but it's not right as I shouldn't have had to. Ironically I only had them service it to keep the warranty (Mondial - BMW Insured) happy. For you I understand it isn't that simple.
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