Am I being impatient?
Discussion
No naming and shaming so please forgive the ambiguity.
Looking for a beater, impulse purchase. Cannot find the one I want so decide to go second hand as the jeweller had one in stock for a discount. Strap is worn so request a new version.
2 weeks down the line. Money has been debited from my acc but no watch. Jeweller sent one mail stating that there was a delay and the firm has let them down. Told to expect a mail on the weekend as to progress. No mail received. I have since sent a mail requesting update (yesterday lunchtime) and no response. Do I simply wait or wrap my hand in and do a charge back on my CC?
Communication has been a little poor to be fair. Any return mails have been on my prompt. What is the standard on 2nd hand purchasing?
Thoughts?
Cheers.
Looking for a beater, impulse purchase. Cannot find the one I want so decide to go second hand as the jeweller had one in stock for a discount. Strap is worn so request a new version.
2 weeks down the line. Money has been debited from my acc but no watch. Jeweller sent one mail stating that there was a delay and the firm has let them down. Told to expect a mail on the weekend as to progress. No mail received. I have since sent a mail requesting update (yesterday lunchtime) and no response. Do I simply wait or wrap my hand in and do a charge back on my CC?
Communication has been a little poor to be fair. Any return mails have been on my prompt. What is the standard on 2nd hand purchasing?
Thoughts?
Cheers.
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