Nando's Crisps... Some Joy
Discussion
Disclaimer... I do not work for Nando's or am afiliated with them in any way
I like Crisps with my Rolls at Lunch and the other day I had a packet without any Seasoning on them. I had a spare 5minutes so thought I would write them a letter. Not really a Complaint. Just wanted to make them aware... This is what happened!
Some companies are GOOD and deserve the joy spread instead of all the misery we get bombarded with daily.
Nando's +1
My Letter...
Their Reply...
Free Stuff FTW
I like Crisps with my Rolls at Lunch and the other day I had a packet without any Seasoning on them. I had a spare 5minutes so thought I would write them a letter. Not really a Complaint. Just wanted to make them aware... This is what happened!
Some companies are GOOD and deserve the joy spread instead of all the misery we get bombarded with daily.
Nando's +1
My Letter...
Their Reply...
Free Stuff FTW
Didn't think companies were so generous these days!
I remember as a kid opening a bar of chocolate which had something wrong with it (can't remember what now). Sent it back to whoever it was, and you can perhaps imagine the delight when a 10 year old kid received a box with about a month's-worth of assorted chocolate product a few weeks later!
I remember as a kid opening a bar of chocolate which had something wrong with it (can't remember what now). Sent it back to whoever it was, and you can perhaps imagine the delight when a 10 year old kid received a box with about a month's-worth of assorted chocolate product a few weeks later!
Steamer said:
Ummm a similar thing happened to me just last week - but with Walkers 'Salt your own'..
...there was no salt sachet!!...
...although I couldnt be too sure I hadnt swallowed it as in my hunger filled state I ate a few before searching for said sachet
I've had the same, although eating that much salt in one packet might cause some discomfort....there was no salt sachet!!...
...although I couldnt be too sure I hadnt swallowed it as in my hunger filled state I ate a few before searching for said sachet
I'm a strong believer in letters to companys, complaints or praise. More complaints, I don't give up either. I find it horrible how some companys expect to get away with things.
I've managed to write my way from "its old, so its broken (out of warranty), to a credit for the store I purchased it from (£150, cost of the original item) and a cheque For £135 for all of the frozen food that was lost. (The problem kept comming back, each time the engineer saying it'd be good to go).
Steamer said:
Ummm a similar thing happened to me just last week - but with Walkers 'Salt your own'..
...there was no salt sachet!!...
...although I couldnt be too sure I hadnt swallowed it as in my hunger filled state I ate a few before searching for said sachet
...there was no salt sachet!!...
...although I couldnt be too sure I hadnt swallowed it as in my hunger filled state I ate a few before searching for said sachet
Was there one crisp that was very soft but strangely salty?And adding table salt doesn't seem to taste the same. Is it just me?
was a good read that, glad all was well in the end! (I might actually try nando's this lunchtime!)Many Many years ago when I was a lad, my Mum was using Ariel liquid for the family clothes wash. One day, I had the excellent idea that as they were both liquids, the washing liquid and softner should be combined to make one super product that did the work of both.
A few days go by, and Mum goes to use the Ariel liquid again...but whats happened, It had actually curdled and there were now lumps in it.
I innocently and silently watch as she's trying to figure out why her Ariel liquid has gone off.
She proceeded to type a letter of complaint, and package up and send off the bottle and remaining lumpy liquid.
A few weeks pass, and she recieves a letter explaining that they are puzzled as to what happened to her Ariel Liquid, and have refunded her for the bottle, and the postage, and also sent vouchers for more of the stuff.
I did tell her it was my fault, but only a few years ago.
A few days go by, and Mum goes to use the Ariel liquid again...but whats happened, It had actually curdled and there were now lumps in it.
I innocently and silently watch as she's trying to figure out why her Ariel liquid has gone off.
She proceeded to type a letter of complaint, and package up and send off the bottle and remaining lumpy liquid.
A few weeks pass, and she recieves a letter explaining that they are puzzled as to what happened to her Ariel Liquid, and have refunded her for the bottle, and the postage, and also sent vouchers for more of the stuff.
I did tell her it was my fault, but only a few years ago.
With all the complaining we roll out around these parts it seemed only fair to offer a flip side
A negative experience and the whole pub hear about it. A positive one gets brushed under the carpet.
I wish I received this much of a response from some of the more expensive car related grievance that I seem to incur though!
Karma = Life balance partially restored
A negative experience and the whole pub hear about it. A positive one gets brushed under the carpet.
I wish I received this much of a response from some of the more expensive car related grievance that I seem to incur though!
Karma = Life balance partially restored
Hilariously well written letter, good work!
Also feel the need to try these Peri Peri crisps too.
Just to add, my brother works as a consultant for a software company who have a contract with Nandos and he still maintains that it is by far one of the best clients to go and see. He found it particularly amusing when he was asked by the manager if he wanted lunch...
Brother: Sure, lunch sounds good.
Nandos Office Manager: What would you like?
Brother: Chicken Breast Burger...?
Nandos Manager: Would you like any sides with that?
Brother: Fries would be good.
Nandos Manager: And how spicy would you like it?
Brother: Hot
As it turns out this particular Nandos office backs onto a Nandos restuarant and by the time they walked into the restuarant all their food was layed out for them.
Also feel the need to try these Peri Peri crisps too.
Just to add, my brother works as a consultant for a software company who have a contract with Nandos and he still maintains that it is by far one of the best clients to go and see. He found it particularly amusing when he was asked by the manager if he wanted lunch...
Brother: Sure, lunch sounds good.
Nandos Office Manager: What would you like?
Brother: Chicken Breast Burger...?
Nandos Manager: Would you like any sides with that?
Brother: Fries would be good.
Nandos Manager: And how spicy would you like it?
Brother: Hot
As it turns out this particular Nandos office backs onto a Nandos restuarant and by the time they walked into the restuarant all their food was layed out for them.
Mind you some companies can be mean with the post-complaint freebies.
Years ago two of the typists had a Lion Bar each off the tea trolley which had gone off in that whitey flaky chocolate way. They complained to Rowntree or Cadbury not sure which.
Few days later a huuuuuggggeeeee box gets dropped off by one their artics. Strange it doesn't weigh much, but it's all labelled up so.
The office looks on eagerly everyone fancying a spot of chocolatey scrumpdiddleyumptiousness with the afternoon tea.
In the huuuuuuugggggggeeeeee box, and it was indeed a huge box was a wodge of packing paper and.............
two Lion bars.
I bet the complaints dept pissed themselves laughing when they sent that out.
Years ago two of the typists had a Lion Bar each off the tea trolley which had gone off in that whitey flaky chocolate way. They complained to Rowntree or Cadbury not sure which.
Few days later a huuuuuggggeeeee box gets dropped off by one their artics. Strange it doesn't weigh much, but it's all labelled up so.
The office looks on eagerly everyone fancying a spot of chocolatey scrumpdiddleyumptiousness with the afternoon tea.
In the huuuuuuugggggggeeeeee box, and it was indeed a huge box was a wodge of packing paper and.............
two Lion bars.
I bet the complaints dept pissed themselves laughing when they sent that out.
Edited by F i F on Thursday 12th March 11:50
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