Do you check your supermarket bills?
Discussion
We went to the local supermarket tonight for a few items, and picked up a piece of Salmon at half price for £5.68. Went through the self scan, the OH scanned and I packed.
Checking the bill afterwards, the salmon had registered as £7.47 (which was the per kg price), and not only that, it had gone through twice so we had been charged two lots of £7.47.
Went back to customer service and they agreed it was wrong, but they had trouble refunding as it would scan as £7.47 but would only refund £5.68 Eventually they scanned a packed of mints and refunded us £9.30 manually!
I do normally watch items go through and give the bill a quick scan, but I think I will be more thorough from now on if they can make mistakes that are this large.
Checking the bill afterwards, the salmon had registered as £7.47 (which was the per kg price), and not only that, it had gone through twice so we had been charged two lots of £7.47.
Went back to customer service and they agreed it was wrong, but they had trouble refunding as it would scan as £7.47 but would only refund £5.68 Eventually they scanned a packed of mints and refunded us £9.30 manually!
I do normally watch items go through and give the bill a quick scan, but I think I will be more thorough from now on if they can make mistakes that are this large.
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