The Call Centre BBC3
Discussion
His business was voted one of the Top 100 companies to work for in the Sunday Times poll. That has to count for something?
He may come across as a nobber at times but he is a successful nobber providing work for a lot of people.
Edit: Not just top 100 but 2cnd. He can't be that bad to work for. Not everyone will like him but as Nev says "SWSWSWN"
He may come across as a nobber at times but he is a successful nobber providing work for a lot of people.
Edit: Not just top 100 but 2cnd. He can't be that bad to work for. Not everyone will like him but as Nev says "SWSWSWN"
Edited by bigbubba on Friday 7th June 08:56
The Spruce goose said:
one word to people championing his business, Yes loans in Newport.
Found this but its different people http://www.thisismoney.co.uk/money/cardsloans/arti...
Silent1 said:
esvcg said:
it's better than I thought, was pretty funny.
However, BBC, you used to make much, much better 'fly on the wall' stuff - The armstrongs double glazing documentry blows this sh#t out of the water, in fact I still rate it higher than The Office, and it's real!
http://www.youtube.com/watch?v=SFFy9WHMsZI
1.55 what a great 'talking to'!
entropy said:
With managers like him no wonder people would rather be on benefits.
I intially though that, and was initially cringing when he got the newbies to stand up and singalong to Mr Brightside, but on reflection you could see they were all smiling/laughing, either with him or [/i]at him[/i], but either wasy, they were smiling.I imagine a call centre is a soul-destroying place to work, and I think his methods (whilst questionable) seems to work fairly well.
onyx39 said:
Distant said:
I thought it was very entertaining, although I've a feelin I might become bored with it after a couple of episodes.
My favourite part: "Thanks for coming in, You start on Tuesday at 10am. You can go now. Go on, go. Out. OUT! GET OUT!!!!"
I think it's only three episodes.My favourite part: "Thanks for coming in, You start on Tuesday at 10am. You can go now. Go on, go. Out. OUT! GET OUT!!!!"
Mojooo said:
Just because they are a UK company creating UK jobs does not make everything fine - loads of bad stuff about some parts of their business to do with misselling.
If you use that argument to its logical conclusion you can say banks are the same with the miselling of all the ppi and loans they did then you can throw in all the top shop/ burtons/ marks and spencer staff that got people to take out their credit card and get 10% off what they was buying at the time then you got all the gas and electric people what got punters to switch to tariffs that wasn't the best for them. Wherever you get sales you gonna get miselling and its how you monitor it and deal with it. The other people that say call centre work it must be a depressing job depends on your attitude I got a girl who did it and loved it I know others that hated it.
So far we had someone saying a loan company was dodgy and linking it to this guy on this programme yet when I checked it seems another geezer was running it ?
gpo746 said:
If you use that argument to its logical conclusion you can say banks are the same with the miselling of all the ppi and loans they did then you can throw in all the top shop/ burtons/ marks and spencer staff that got people to take out their credit card and get 10% off what they was buying at the time then you got all the gas and electric people what got punters to switch to tariffs that wasn't the best for them. Wherever you get sales you gonna get miselling and its how you monitor it and deal with it.
The other people that say call centre work it must be a depressing job depends on your attitude I got a girl who did it and loved it I know others that hated it.
So far we had someone saying a loan company was dodgy and linking it to this guy on this programme yet when I checked it seems another geezer was running it ?
Of course, but some business models are more 'rotten' than others. The other people that say call centre work it must be a depressing job depends on your attitude I got a girl who did it and loved it I know others that hated it.
So far we had someone saying a loan company was dodgy and linking it to this guy on this programme yet when I checked it seems another geezer was running it ?
monthefish said:
I intially though that, and was initially cringing when he got the newbies to stand up and singalong to Mr Brightside, but on reflection you could see they were all smiling/laughing, either with him or [/i]at him[/i], but either wasy, they were smiling.
I imagine a call centre is a soul-destroying place to work, and I think his methods (whilst questionable) seems to work fairly well.
Don't imagine them to be, they are soul destroying and that's on inbound. Cold calling is harder still.I imagine a call centre is a soul-destroying place to work, and I think his methods (whilst questionable) seems to work fairly well.
I find Nev amusing and a bit of a plonker but he is obviously good at what he does, when I was 19-20 I worked in a massive CC in Wiltshere. We had a team leader who was mad and made us do all sorts of stupid things. The thing is we are still in touch to this day, 15 years later, she is very successful and I look back very fondly on those days at work and now I'm a manager whilst not being 'kooky' I do have a nice balance between banter and being the boss.
I will still chuckle at Nev though.
t, that Kaylee girl can't choose fellas for s
I ran a 400 seat call centre some years ago doing inbound/outbound & it is very much like that.
The average employee age will be early 20s & about a 50/50 mix of male-female is what you aim for on the floor. They can be soul destroying places to work, you've got 1500 calls to make that week if you're on outbound, or there can be 500 inbound calls waiting to be answered from 8am to 8pm every day. Teams will be about 15 members with a TL who reports to me every day.
To deal with the tedium and to motivate staff, we had a team of 5 people who organised stuff to do. Nights out, competitions, spot promotions etc. One competition ran for 6 months & included holidays & cars as prizes. We had a budget of around £1m - £1.5m per year for this sort of stuff. Staff retention levels were very high & we paid well.
Nothing wrong with call centres if you ask me. We generated over £2m per day in revenue & employed over 400 staff & paid far more than a lot (probably 75%) could have earned anywhere else.
Good fun place to work if you're tough enough to do it & the nights out were awesome!
The chap on the TV wasn't running a boiler room ripping people off of their life savings - he was trying to sell something some people will actually want to buy. If cold calling didn't work, it wouldn't exist.
The average employee age will be early 20s & about a 50/50 mix of male-female is what you aim for on the floor. They can be soul destroying places to work, you've got 1500 calls to make that week if you're on outbound, or there can be 500 inbound calls waiting to be answered from 8am to 8pm every day. Teams will be about 15 members with a TL who reports to me every day.
To deal with the tedium and to motivate staff, we had a team of 5 people who organised stuff to do. Nights out, competitions, spot promotions etc. One competition ran for 6 months & included holidays & cars as prizes. We had a budget of around £1m - £1.5m per year for this sort of stuff. Staff retention levels were very high & we paid well.
Nothing wrong with call centres if you ask me. We generated over £2m per day in revenue & employed over 400 staff & paid far more than a lot (probably 75%) could have earned anywhere else.
Good fun place to work if you're tough enough to do it & the nights out were awesome!
The chap on the TV wasn't running a boiler room ripping people off of their life savings - he was trying to sell something some people will actually want to buy. If cold calling didn't work, it wouldn't exist.
northwest monkey said:
he was trying to sell something some people will actually want to buy. If cold calling didn't work, it wouldn't exist.
But anything that is too good sells itself.In reality he is getting leads for other companies packaged up in a 'save money' sell.
least not forget ppi claims can cost the claimer money, the whole industry needs regulating correctly, as he also offers debt advice.
He is also director of 14 other companies which take grants from companies. but he utilises the governments drive to save energy, identifying bills which benefits the customer.
very shrewd but just sounds too good to be true.
northwest monkey said:
I ran a 400 seat call centre some years ago doing inbound/outbound & it is very much like that.
The average employee age will be early 20s & about a 50/50 mix of male-female is what you aim for on the floor. They can be soul destroying places to work, you've got 1500 calls to make that week if you're on outbound, or there can be 500 inbound calls waiting to be answered from 8am to 8pm every day. Teams will be about 15 members with a TL who reports to me every day.
To deal with the tedium and to motivate staff, we had a team of 5 people who organised stuff to do. Nights out, competitions, spot promotions etc. One competition ran for 6 months & included holidays & cars as prizes. We had a budget of around £1m - £1.5m per year for this sort of stuff. Staff retention levels were very high & we paid well.
Nothing wrong with call centres if you ask me. We generated over £2m per day in revenue & employed over 400 staff & paid far more than a lot (probably 75%) could have earned anywhere else.
Good fun place to work if you're tough enough to do it & the nights out were awesome!
The chap on the TV wasn't running a boiler room ripping people off of their life savings - he was trying to sell something some people will actually want to buy. If cold calling didn't work, it wouldn't exist.
400 people each generating 5 grand a day. Bloody hell. What were you selling?The average employee age will be early 20s & about a 50/50 mix of male-female is what you aim for on the floor. They can be soul destroying places to work, you've got 1500 calls to make that week if you're on outbound, or there can be 500 inbound calls waiting to be answered from 8am to 8pm every day. Teams will be about 15 members with a TL who reports to me every day.
To deal with the tedium and to motivate staff, we had a team of 5 people who organised stuff to do. Nights out, competitions, spot promotions etc. One competition ran for 6 months & included holidays & cars as prizes. We had a budget of around £1m - £1.5m per year for this sort of stuff. Staff retention levels were very high & we paid well.
Nothing wrong with call centres if you ask me. We generated over £2m per day in revenue & employed over 400 staff & paid far more than a lot (probably 75%) could have earned anywhere else.
Good fun place to work if you're tough enough to do it & the nights out were awesome!
The chap on the TV wasn't running a boiler room ripping people off of their life savings - he was trying to sell something some people will actually want to buy. If cold calling didn't work, it wouldn't exist.
Some of the above is fiction man or at least bigged up all that ppi thing could have been nailed proper by the MOJ whats supposed to regulate the places the biggest bad thing about these gaffs is the way they use any info they get on you to pass round between there own companies which is why you should never reveal any details to anyone who colds you. I love the calls that go can you confirm some details please yes I can you tell me my name and addrss and ill confirm it.
I watched the programme this morning and he seems ok and good at what he does and stuff
I watched the programme this morning and he seems ok and good at what he does and stuff
Edited by gpo746 on Sunday 9th June 07:14
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