So we've just cancelled sky TV.....
Discussion
Just phoned up after being on hold for 20 mins (Not the quoted hour).
I bended a little bit and got a reduced price for another 18 months not cancelling the lot.
Cancelling with SS off (included movies in package) would had still been more than what I've negotiated down too at the moment and when I add on sky sports.
When SS returns I'll add it back.
Operator said they are making an announcement on the 5th of April about the situation. No doubt that would be to work in Skys favour being cynical! However with the level of events being cancelled the 5th of April might well be that they are announcing lower pricing for it so I can possibly rejoin then on a lower rate.
I bended a little bit and got a reduced price for another 18 months not cancelling the lot.
Cancelling with SS off (included movies in package) would had still been more than what I've negotiated down too at the moment and when I add on sky sports.
When SS returns I'll add it back.
Operator said they are making an announcement on the 5th of April about the situation. No doubt that would be to work in Skys favour being cynical! However with the level of events being cancelled the 5th of April might well be that they are announcing lower pricing for it so I can possibly rejoin then on a lower rate.
Can pause Sky Sports here - https://www.sky.com/shop/tv/sports/pause .
Doesn't affect any other discounts, they just apply a credit automatically each month until live sport returns.
Doesn't affect any other discounts, they just apply a credit automatically each month until live sport returns.
Misaps said:
Having been very lazy I fell into the trap that Sky set with end of agreement price increase and didn’t notice that we were paying £100 / month for Sky Q plus 2 mini boxes, sports, cinema, kids and box sets...........
Has anyone recently had any call backs from Sky offering another deal after you’ve cancelled and before the card is switched off, or am I set to go on my knees pleading forgiveness to Sky, saying life won’t be worth living without their entertainment package at least ??
Well just a quick update on my cancellation process; I have been a customer of Sky consistently since the very early days and always been an early adopter of new tech they have come out with. After reading for many years some of the fantastic offers some people have received to stay a customer this was the first time I’ve ever gone to cancel their system. What did I get? SOD ALL!Has anyone recently had any call backs from Sky offering another deal after you’ve cancelled and before the card is switched off, or am I set to go on my knees pleading forgiveness to Sky, saying life won’t be worth living without their entertainment package at least ??
After my chat with cancellations I got an email telling me they were sorry I was leaving and that I had to send the equipment back within 60 days. A week later I received a box in the post for said equipment and a few days later a telephone call, where the advisor reiterated when my account would close and charges should I not return their equipment.
The world has become a rather different place in a very short period of time, so faced with the fact of being stuck in doors with a rather unhappy other half I had to go online and use the chat with ‘a Sky Expert’ to get the basic entertainment package reinstated
rscott said:
Can pause Sky Sports here - https://www.sky.com/shop/tv/sports/pause .
Doesn't affect any other discounts, they just apply a credit automatically each month until live sport returns.
Thanks for that, very easy to do. Doesn't affect any other discounts, they just apply a credit automatically each month until live sport returns.
Had heard of some recalcitrance on Sky's part but thankfully not the case.
Misaps said:
Misaps said:
Having been very lazy I fell into the trap that Sky set with end of agreement price increase and didn’t notice that we were paying £100 / month for Sky Q plus 2 mini boxes, sports, cinema, kids and box sets...........
Has anyone recently had any call backs from Sky offering another deal after you’ve cancelled and before the card is switched off, or am I set to go on my knees pleading forgiveness to Sky, saying life won’t be worth living without their entertainment package at least ??
Well just a quick update on my cancellation process; I have been a customer of Sky consistently since the very early days and always been an early adopter of new tech they have come out with. After reading for many years some of the fantastic offers some people have received to stay a customer this was the first time I’ve ever gone to cancel their system. What did I get? SOD ALL!Has anyone recently had any call backs from Sky offering another deal after you’ve cancelled and before the card is switched off, or am I set to go on my knees pleading forgiveness to Sky, saying life won’t be worth living without their entertainment package at least ??
After my chat with cancellations I got an email telling me they were sorry I was leaving and that I had to send the equipment back within 60 days. A week later I received a box in the post for said equipment and a few days later a telephone call, where the advisor reiterated when my account would close and charges should I not return their equipment.
The world has become a rather different place in a very short period of time, so faced with the fact of being stuck in doors with a rather unhappy other half I had to go online and use the chat with ‘a Sky Expert’ to get the basic entertainment package reinstated
There's always NowTV if you don't need the ability to record.
Current offers >>>> https://www.nowtv.com/offers
Sky Cinema & Entertainment - 6 months for £49.99
Entertainment Pass £5.49pm for 4 months
Sky Cinema Pass £7.99pm for 4 months
Current offers >>>> https://www.nowtv.com/offers
Sky Cinema & Entertainment - 6 months for £49.99
Entertainment Pass £5.49pm for 4 months
Sky Cinema Pass £7.99pm for 4 months
I was pretty happy with Sky but unfortunately my 2TB Sky+ HD box appears to have given up the ghost today.
Worked fine this morning then this afternoon said it had no signal. Reset it but no change, checked all cables etc but all fine (as expected given nothing has changed since this morning).
Signal strength indicators both empty, no lock and box seems to be in a constant state of "initialising" so I can't even watch recordings.
The issue us I can't seem to actually gt through to anyone to discuss the issues or to cancel. Online options all seem to be disabled and telephone method says I have to be vulnerable or a key worker to call otherwise its a 2 hour wait.
Tried earlier but got cut off and then when I tried again when they were shut.
I've been with them since the analogue days but I think the time has come to move on... if I can actually cancel.
The problem is finding a viable alternative that meets our needs. Maybe I need to just try buying a replacement box first or socially distant borrowing one from somewhere.
Worked fine this morning then this afternoon said it had no signal. Reset it but no change, checked all cables etc but all fine (as expected given nothing has changed since this morning).
Signal strength indicators both empty, no lock and box seems to be in a constant state of "initialising" so I can't even watch recordings.
The issue us I can't seem to actually gt through to anyone to discuss the issues or to cancel. Online options all seem to be disabled and telephone method says I have to be vulnerable or a key worker to call otherwise its a 2 hour wait.
Tried earlier but got cut off and then when I tried again when they were shut.
I've been with them since the analogue days but I think the time has come to move on... if I can actually cancel.
The problem is finding a viable alternative that meets our needs. Maybe I need to just try buying a replacement box first or socially distant borrowing one from somewhere.
thetapeworm said:
I was pretty happy with Sky but unfortunately my 2TB Sky+ HD box appears to have given up the ghost today.
Worked fine this morning then this afternoon said it had no signal. Reset it but no change, checked all cables etc but all fine (as expected given nothing has changed since this morning).
Signal strength indicators both empty, no lock and box seems to be in a constant state of "initialising" so I can't even watch recordings.
The issue us I can't seem to actually gt through to anyone to discuss the issues or to cancel. Online options all seem to be disabled and telephone method says I have to be vulnerable or a key worker to call otherwise its a 2 hour wait.
Tried earlier but got cut off and then when I tried again when they were shut.
I've been with them since the analogue days but I think the time has come to move on... if I can actually cancel.
The problem is finding a viable alternative that meets our needs. Maybe I need to just try buying a replacement box first or socially distant borrowing one from somewhere.
I would look for a replacement box off eBay or something first. Worked fine this morning then this afternoon said it had no signal. Reset it but no change, checked all cables etc but all fine (as expected given nothing has changed since this morning).
Signal strength indicators both empty, no lock and box seems to be in a constant state of "initialising" so I can't even watch recordings.
The issue us I can't seem to actually gt through to anyone to discuss the issues or to cancel. Online options all seem to be disabled and telephone method says I have to be vulnerable or a key worker to call otherwise its a 2 hour wait.
Tried earlier but got cut off and then when I tried again when they were shut.
I've been with them since the analogue days but I think the time has come to move on... if I can actually cancel.
The problem is finding a viable alternative that meets our needs. Maybe I need to just try buying a replacement box first or socially distant borrowing one from somewhere.
I range them 30th of March and the message said we are dealing with a lot of vulnerable customers at the moment so waiting times may be longer. It didn’t say they were ONLY dealing with vulnerable customers and the wait would be at least an hour. I got through in under 20mins. No one asked if I was vulnerable when I got through.
Being cynical I would say they have just replaced the standard message which was always ‘we are extremely busy right now’ with this new one.
Otherwise if you are on a local Facebook group it might be worth asking if anyway has one in a cupboard and do a contactless collection. Despite the media, I’m finding people are falling over themselves to help each other at the moment. If I had one I would send you one but I don’t. Might be worth a quick post.
Flumpo said:
I would look for a replacement box off eBay or something first.
I range them 30th of March and the message said we are dealing with a lot of vulnerable customers at the moment so waiting times may be longer. It didn’t say they were ONLY dealing with vulnerable customers and the wait would be at least an hour. I got through in under 20mins. No one asked if I was vulnerable when I got through.
Being cynical I would say they have just replaced the standard message which was always ‘we are extremely busy right now’ with this new one.
Otherwise if you are on a local Facebook group it might be worth asking if anyway has one in a cupboard and do a contactless collection. Despite the media, I’m finding local people are falling o we themselves to help each other at the moment. If I had one I would send you one but I don’t. Might be worth a quick post.
Cancelling one of the few entertainment outlets during lockdown is an interesting approach. I range them 30th of March and the message said we are dealing with a lot of vulnerable customers at the moment so waiting times may be longer. It didn’t say they were ONLY dealing with vulnerable customers and the wait would be at least an hour. I got through in under 20mins. No one asked if I was vulnerable when I got through.
Being cynical I would say they have just replaced the standard message which was always ‘we are extremely busy right now’ with this new one.
Otherwise if you are on a local Facebook group it might be worth asking if anyway has one in a cupboard and do a contactless collection. Despite the media, I’m finding local people are falling o we themselves to help each other at the moment. If I had one I would send you one but I don’t. Might be worth a quick post.
Did you cancel F1 HD? Shame if you did as they are funding the F1 teams who are making ventilators for free to the NHS and 3rd world countries.
Welshbeef said:
Flumpo said:
I would look for a replacement box off eBay or something first.
I range them 30th of March and the message said we are dealing with a lot of vulnerable customers at the moment so waiting times may be longer. It didn’t say they were ONLY dealing with vulnerable customers and the wait would be at least an hour. I got through in under 20mins. No one asked if I was vulnerable when I got through.
Being cynical I would say they have just replaced the standard message which was always ‘we are extremely busy right now’ with this new one.
Otherwise if you are on a local Facebook group it might be worth asking if anyway has one in a cupboard and do a contactless collection. Despite the media, I’m finding local people are falling o we themselves to help each other at the moment. If I had one I would send you one but I don’t. Might be worth a quick post.
Cancelling one of the few entertainment outlets during lockdown is an interesting approach. I range them 30th of March and the message said we are dealing with a lot of vulnerable customers at the moment so waiting times may be longer. It didn’t say they were ONLY dealing with vulnerable customers and the wait would be at least an hour. I got through in under 20mins. No one asked if I was vulnerable when I got through.
Being cynical I would say they have just replaced the standard message which was always ‘we are extremely busy right now’ with this new one.
Otherwise if you are on a local Facebook group it might be worth asking if anyway has one in a cupboard and do a contactless collection. Despite the media, I’m finding local people are falling o we themselves to help each other at the moment. If I had one I would send you one but I don’t. Might be worth a quick post.
Did you cancel F1 HD? Shame if you did as they are funding the F1 teams who are making ventilators for free to the NHS and 3rd world countries.
No, I had cancelled pre-covid19 and wanted to keep my package as otherwise I wouldn’t have been able to wfh as it includes broadband. But to cancel the cancellation you had to speak to someone so I couldn’t do it online.
The previous guy wants to speak to them about his broken box, so Ive recommended he rings them. The other option I said was to try and get an old box someone has in the cupboard as people at the moment are pulling together and supporting each other. I’m guessing you’re the exception.
I’ve never had the f1 Chanel, in your world does that mean I have to be left to die if the only ventilator available has been made by maclaren?
It’s a difficult time for everyone at the moment and you’ve come across as quite a nasty piece of work there pal.
Anyway, hope the guy above gets something sorted.
Edited by Flumpo on Saturday 11th April 00:32
Welshbeef said:
Did you cancel F1 HD? Shame if you did as they are funding the F1 teams who are making ventilators for free to the NHS and 3rd world countries.
Maybe strongbow make ventilators and that’s your reasoning?
Welshbeef said:
Flumpo said:
I would look for a replacement box off eBay or something first.
I range them 30th of March and the message said we are dealing with a lot of vulnerable customers at the moment so waiting times may be longer. It didn’t say they were ONLY dealing with vulnerable customers and the wait would be at least an hour. I got through in under 20mins. No one asked if I was vulnerable when I got through.
Being cynical I would say they have just replaced the standard message which was always ‘we are extremely busy right now’ with this new one.
Otherwise if you are on a local Facebook group it might be worth asking if anyway has one in a cupboard and do a contactless collection. Despite the media, I’m finding local people are falling o we themselves to help each other at the moment. If I had one I would send you one but I don’t. Might be worth a quick post.
Cancelling one of the few entertainment outlets during lockdown is an interesting approach. I range them 30th of March and the message said we are dealing with a lot of vulnerable customers at the moment so waiting times may be longer. It didn’t say they were ONLY dealing with vulnerable customers and the wait would be at least an hour. I got through in under 20mins. No one asked if I was vulnerable when I got through.
Being cynical I would say they have just replaced the standard message which was always ‘we are extremely busy right now’ with this new one.
Otherwise if you are on a local Facebook group it might be worth asking if anyway has one in a cupboard and do a contactless collection. Despite the media, I’m finding local people are falling o we themselves to help each other at the moment. If I had one I would send you one but I don’t. Might be worth a quick post.
Did you cancel F1 HD? Shame if you did as they are funding the F1 teams who are making ventilators for free to the NHS and 3rd world countries.
Welshbeef said:
Cancelling one of the few entertainment outlets during lockdown is an interesting approach.
Did you cancel F1 HD? Shame if you did as they are funding the F1 teams who are making ventilators for free to the NHS and 3rd world countries.
Maybe if sky hadn’t applied their 2.5% increase last month less would have cancelled.Did you cancel F1 HD? Shame if you did as they are funding the F1 teams who are making ventilators for free to the NHS and 3rd world countries.
You don’t half contradict yourself though, on other posts you keep going on about people having no money, loss of jobs etc.
Don’t you think people have to be sensible at this moment in time, for a lot of people sky sports will be the first thing they cancel especially if there is no live sport to watch.
Sky has given all this option to cancel sports during their contract as they can’t provide the sports service that is being paid for.
It’s great some of the big teams are making ventilators and well done to them but I’m sure this would be happening irrelevant of the Sky situation.
Edited by tighnamara on Saturday 11th April 08:28
tighnamara said:
You don’t half contradict yourself though, on other posts you keep going on about people having no money, loss of jobs etc.
Don’t you think people have to be sensible at this moment in time, for a lot of people sky sports will be the first thing they cancel especially if there is no live sport to watch.
Sky has given all this option to cancel sports during their contract as they can’t provide the sports service that is being paid for.
It’s great some of the big teams are making ventilators and well done to them but I’m sure this would be happening irrelevant of the Sky situation.
Don’t you think people have to be sensible at this moment in time, for a lot of people sky sports will be the first thing they cancel especially if there is no live sport to watch.
Sky has given all this option to cancel sports during their contract as they can’t provide the sports service that is being paid for.
It’s great some of the big teams are making ventilators and well done to them but I’m sure this would be happening irrelevant of the Sky situation.
Edited by tighnamara on Saturday 11th April 08:28
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