Any BT engineers on here?
Discussion
Hi,
I have a new house. Orderd BT broadband, phoneline etc. Connection date was 2 weeks ago, I got a text message the day before connection saying 'we dont need to send an engineer round, its already been done'. Great, I thought.
Set my broadband up last night, not working, phone BT and they couldnt work out why it wouldnt work so have booked an engineer to come round and find out what the problem is.
Well, it didnt take a genious to work it out - even I managed it. I took the lid off the grey box that sits outside the house to find the wires inside were not connected.
Now, conencting this up, is it easy? can I do it myself and save waiting X amount of time for the engineer to turn up? or is it not worth it?
I dont know any specifics other than it was a grey plastic box with a couple of plastic things connector inside that you could pull out to disconnect (one yellow one transparent). and on the left hand saide it had a red plastic flap covering the network side of things and told me not to mess about with.
Any help?
Thanks!
I have a new house. Orderd BT broadband, phoneline etc. Connection date was 2 weeks ago, I got a text message the day before connection saying 'we dont need to send an engineer round, its already been done'. Great, I thought.
Set my broadband up last night, not working, phone BT and they couldnt work out why it wouldnt work so have booked an engineer to come round and find out what the problem is.
Well, it didnt take a genious to work it out - even I managed it. I took the lid off the grey box that sits outside the house to find the wires inside were not connected.
Now, conencting this up, is it easy? can I do it myself and save waiting X amount of time for the engineer to turn up? or is it not worth it?
I dont know any specifics other than it was a grey plastic box with a couple of plastic things connector inside that you could pull out to disconnect (one yellow one transparent). and on the left hand saide it had a red plastic flap covering the network side of things and told me not to mess about with.
Any help?
Thanks!
Plotloss said:
You're not allowed to touch it, everything upstream of the master is BTs lookout and its an offence under the Telecommunications Act to tamper with it
Thanks for the reply, I'm not sure it's that simple though. I now wish I would have taken a pic of the damn thing (now gone back to parents house to use net).So you just connect the incoming blue and white with the internal blue and white and the incoming blue with the internal blue - small choccy block should do the job admirably
DeanVRS said:
ok are you in a new build property as that style of connector is relatively new.
Behind the plate will generally be a 2 or 5 pair underground usually copper cable.
Pair 1 will be blue/white then pair 2 orange/white and so on. a quick multimeter check on your pair will show 50 volts if you have a live line to the property,just connect the pair through to the main feed to your master socket inside.
Thanks for your reply, could you be a bit more specific about which pair I put in where? use the pic as reference, i.e. "the yellow bit".Behind the plate will generally be a 2 or 5 pair underground usually copper cable.
Pair 1 will be blue/white then pair 2 orange/white and so on. a quick multimeter check on your pair will show 50 volts if you have a live line to the property,just connect the pair through to the main feed to your master socket inside.
Cheers!
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