Holiday damage deposit, cracked the pan !
Discussion
Hi,
Don't want to make a fuss if we are being unreasonable so thought i would get some other opinions from the PistonHead experts.
Last week we rented a luxury barn near Tenby in Wales, cost us £1200 with a £300 damage deposit on top of this.
Whilst there my Brother in Law sat on the loo (no jokes please as he feels really bad about it) he is not heavy and was not doing anthing he should not have been, basically whilst sitting there suddenly a almighty bang and the toilet seat was cracked.
As this was our second day we emailed the owners (who live in the USA) with a photo telling them what has happened. They arranged for a new seat to be delivered which arrived later in the week.
I have chased the deposit and have just had a email from the owners saying they will deduct £110 for the seat and £50 for labour.
My thoughts are,
1/ £50 labour for presumably 2 bolts, i would have fitted it myself in 10 minutes if i had known they would charge this and i assume they are having to get a tradesperson in to do the job as they live the other side of the world instead of fitting it themselves, is this a reasonable charge as they choose to live so far away making it impossible to do the small job themselves.
2/ £110 is the cost of a same make/model replacement seat which i have compared online so no issues there but i am wondering should this come under breakages or not. Yes i understand the seat broke while we were there but what if the TV or washing machine stopped working or the central heating broke or there was a storm and the roof blew off whilst we were there, are we liable for absolutley everything that could go wrong as technically it's could all be classed as damage.
Where is the line drawn as to what we could be liable for, yes if we spilt wine over a carpet or broke glasses through being careless no problems but sitting on a toilet in the correct manner i am not sure,
Weve done all the toilet jokes so relevant replies please,
Martyn....
Don't want to make a fuss if we are being unreasonable so thought i would get some other opinions from the PistonHead experts.
Last week we rented a luxury barn near Tenby in Wales, cost us £1200 with a £300 damage deposit on top of this.
Whilst there my Brother in Law sat on the loo (no jokes please as he feels really bad about it) he is not heavy and was not doing anthing he should not have been, basically whilst sitting there suddenly a almighty bang and the toilet seat was cracked.
As this was our second day we emailed the owners (who live in the USA) with a photo telling them what has happened. They arranged for a new seat to be delivered which arrived later in the week.
I have chased the deposit and have just had a email from the owners saying they will deduct £110 for the seat and £50 for labour.
My thoughts are,
1/ £50 labour for presumably 2 bolts, i would have fitted it myself in 10 minutes if i had known they would charge this and i assume they are having to get a tradesperson in to do the job as they live the other side of the world instead of fitting it themselves, is this a reasonable charge as they choose to live so far away making it impossible to do the small job themselves.
2/ £110 is the cost of a same make/model replacement seat which i have compared online so no issues there but i am wondering should this come under breakages or not. Yes i understand the seat broke while we were there but what if the TV or washing machine stopped working or the central heating broke or there was a storm and the roof blew off whilst we were there, are we liable for absolutley everything that could go wrong as technically it's could all be classed as damage.
Where is the line drawn as to what we could be liable for, yes if we spilt wine over a carpet or broke glasses through being careless no problems but sitting on a toilet in the correct manner i am not sure,
Weve done all the toilet jokes so relevant replies please,
Martyn....
Hi,
Thanks for the numerous replies all with different opinions, we tried to be straight with the owners of the property and informed them straight away, always believe in being honest rather than trying to hide something, think Karma.
Here's a photo we took and sent to the owners, on reflection we are thinking that we shall have to just take the loss, but just to confirm there was no drunken antics involved or anything else untoward occurring, the seat just cracked under normal use but think we would struggle to prove this.
It was a lovely place but will be really wary next time we rent a holiday accommodation,
Regards,
Martyn.....
Thanks for the numerous replies all with different opinions, we tried to be straight with the owners of the property and informed them straight away, always believe in being honest rather than trying to hide something, think Karma.
Here's a photo we took and sent to the owners, on reflection we are thinking that we shall have to just take the loss, but just to confirm there was no drunken antics involved or anything else untoward occurring, the seat just cracked under normal use but think we would struggle to prove this.
It was a lovely place but will be really wary next time we rent a holiday accommodation,
Regards,
Martyn.....
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