Anyone know anyone at BT / BTOpenzone with some clout...?
Discussion
My parents have been without a phone for a month now. Not a huge issue for most but they live in a rural-ish area so the only communication they have is occasional ability to text standing at the end of the garden, or to make calls they have to make their way to stand in a field about fifteen minutes away.
They are both OAPs and although generally fit and healthy they are not without medical issues.
BT have been 'king useless. Hours on the phone, and numerous engineers all reporting 'yes there's a fault at the exchange' (a fact not greatly helpful, particularly repeated) and they 'might be able to look at it in a week'. The finest line currently, is 'should be able to offer a discount for some of the time they have been without the phone', so insulting they would have been better off keeping their mouths shut.
This is the fourth time they have been without a phone in the last nine months. Can anyone help?
Thanks
They are both OAPs and although generally fit and healthy they are not without medical issues.
BT have been 'king useless. Hours on the phone, and numerous engineers all reporting 'yes there's a fault at the exchange' (a fact not greatly helpful, particularly repeated) and they 'might be able to look at it in a week'. The finest line currently, is 'should be able to offer a discount for some of the time they have been without the phone', so insulting they would have been better off keeping their mouths shut.
This is the fourth time they have been without a phone in the last nine months. Can anyone help?
Thanks
Have a hunt online and write to the CEO. My mother had issues with TalkTalk that resulted in them not having a phone for about a week (both getting on a bit and have no mobile phone reception at home). She tracked down the CEO's details and e-mailed her, and funnily enough an engineer turned up the next morning to fix the problem, and she had an e-mail from the CEO's PA asking if it had been fixed by mid afternoon.
ETA: http://www.ceoemail.com/
ETA: http://www.ceoemail.com/
Edited by RizzoTheRat on Friday 11th April 15:35
A MONTH !!!!
They should think themselves lucky !!
I ordered my line on the 15th of March 2013. Installation date was 4th of April 2013 supposedly.
It was finally installed on the 5th of December 2013 !
They are still trying to charge me for line rental and broadband from the original proposed installation date !
The worst company that I have had the misfortune of dealing with.
They should think themselves lucky !!
I ordered my line on the 15th of March 2013. Installation date was 4th of April 2013 supposedly.
It was finally installed on the 5th of December 2013 !
They are still trying to charge me for line rental and broadband from the original proposed installation date !
The worst company that I have had the misfortune of dealing with.
All sounds a bit weird. We live in a rural village and have BT. We do get a reasonable mobile signal but only on O2, hence we use them so not stuck without landline.
Landline has had a few issues over the years, including just going completely dead a couple of weeks ago. Report it to BT, they say fix in 3 days. 2 days later it's working again.
Landline has had a few issues over the years, including just going completely dead a couple of weeks ago. Report it to BT, they say fix in 3 days. 2 days later it's working again.
BT call centre is a waste of space, they just follow the info on their computers, and you just end up going round in circles, they do not care.
The only way I resolved my problem was to go on the money saving expert telephone forum. They have BT representatives who actually have some common sense, they are great, and resolved my problem within 24 hours.
The only way I resolved my problem was to go on the money saving expert telephone forum. They have BT representatives who actually have some common sense, they are great, and resolved my problem within 24 hours.
CubanPete said:
So post call my Dad was left a message from the Indian call centre saying not to call before next Friday!
Since had a further call from the CEOs office, saying to take all contact not from them with a pinch of salt, and they will get someone on it first thing tomorrow...
The CEO office is a great way to break process, or rather, a great way to get things looked at by someone that knows the system and what they are doing...Since had a further call from the CEOs office, saying to take all contact not from them with a pinch of salt, and they will get someone on it first thing tomorrow...
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