Amazingly bad customer service experience

[andr3w]

So my girlfriend and I went to 'a sandwich bar' for lunch yesterday. We both ordered 6 inch BMT sandwiches, but when we go to the till I noticed the cashier had charged us for separate sandwiches instead of a footlong.

So I said "can you not put that through as a footlong?"

They said "no you ordered two 6 inch subs"

I said "no we're sharing a footlong BMT, we only said two 6 inch subs so you could do them with separate veggies and stuff"

They said "no you ordered two separate sandwiches"

I said "right, so I'm being charged extra for asking you to cut the sandwich at the start of the process rather than the end!?" I then opened the wrappers and put the 2 subs together and said "right it's a footlong BMT now"

They still refused to change the price. Couldn't believe it.

Mod edit Name and shame ref removed

Edited by missdiane on Monday 3rd May 19:01

[andr3w]

I've worked in Subway in the past and if a couple comes in and orders 2 halves of the same sandwich I put it through the till as a footlong it's only common sense.

Don't give us this about different fillings. You do not get charged extra for ordering a footlong and putting different fillings on each half/quarter/eighth of the sandwich - this was no different. They should have just changed it.

It cost me £1.50 but I don't care if it was 1p it's obviously the principle.

I await more "who can make the wittiest piss-take of the OP" replies

[andr3w]

ah so if a couple go into mcdonalds and the guy says i'll have a big mac and fries and the girl says i'll have a coke, the cashier shouldn't put it through as a meal? cos they didn't ask for a meal?

[andr3w]

This fillings thing doesn't wash. Our fillings were virtually identical and as I said you can get a footlong and put different fillings on all 4 quarters if you so wish - it doesn't matter

[andr3w]

Rollcage said:

andr3w said:

This fillings thing doesn't wash. Our fillings were virtually identical and as I said you can get a footlong and put different fillings on all 4 quarters if you so wish - it doesn't matter

Then why the hell didnt you do that?

Because you expect the cashiers to show a degree of common sense. They are not suppose to charge the customer as much as possible. Like with the McDonald's example there is a degree of responsibility on the servers to use common sense when putting through an order.

[andr3w]

jeff666 said:

Oh dear, 10 post's in 8 months,,, didnt go too well did it ?????

Oh dear, apostrophe not needed for a plural

[andr3w]

Regardless of what you think of the thread, we would have been charged £1.50 less if we had made them build a footlong with different toppings on each half and that does not make sense and I am sure is not company policy.

[andr3w]

V8mate said:

andr3w said:

Regardless of what you think of the thread, we would have been charged £1.50 less if we had made them build a footlong with different toppings on each half and that does not make sense and I am sure is not company policy.

Are you autistic?

If expressing your opinion is a sign of autism then yes I suppose I could be

Edited by andr3w on Tuesday 4th May 18:23

[andr3w]

Rollcage said:

OP - how is this going for you?

Some of the responses are quite funny especially the one about the pizza triangles. The ad hominem attacks and insults are a bit surprising but reflect more on the poster than on me.

[andr3w]

Cupid Stunt said:

andr3w said:

Regardless of what you think of the thread, we would have been charged £1.50 less if we had made them build a footlong with different toppings on each half and that does not make sense and I am sure is not company policy.

You would have been charged less if you had ordered something else. The example of ordering 4 individual pints of beer & being charged more than a 4-pint jug is an excellent 1, only to make it more comparable to your situation you'd have to have asked for 2 different types of booze with a lager top in 2 of them.

You ordered it wrong, stop fking crying. I can imagine your girlfriend was really impressed with you:

"Andy took me to Subway before"
"Any good?"
"Yeah, the food was nice but he went fking apest because the dozy bd ordered wrong & was charged more than if he'd made it clear he was trying to save some pennies. Made an unholy show of us both, said he was going to tell his internet mates about it & everything"

Edited by Cupid Stunt on Tuesday 4th May 10:12

Your analogy is reasonable but doesn't hold up. Are you honestly saying that if you ordered 4 pints of the SAME beer (BMT = same sandwich) then after they'd been poured asked the barperson to empty them into a pitcher and charge you less that they'd refuse? They'd say "no, no, no you ordered 4 separate pints"?

[andr3w]

Matt_N said:

andr3w said:

Regardless of what you think of the thread, we would have been charged £1.50 less if we had made them build a footlong with different toppings on each half and that does not make sense and I am sure is not company policy.

I'm pretty sure that that is exactly the company policy.

You order two different 6" subs, they charge you for two 6" subs.

It's not up to the cashier to work out the best deal for you or each and every other customer, they put through what is given to them or ordered from them.

Going back to your earler example of a Big Mac, Fries and the other person ordering a coke. If that is what is ordered then that is what the cashier will put through, if the customer doesn't have the nounce to ask for a meal then that's their problem. The cashier may offer up the chance to order a value meal, but Id 100% say that their not obliged to, why should they?

Again, if they put it through the till as a non-meal and you asked them to change the price to the meal price you would really expect them to change it.

Edited by andr3w on Tuesday 4th May 18:22

[andr3w]

escargot said:

andr3w said:

Cupid Stunt said:

andr3w said:

Regardless of what you think of the thread, we would have been charged £1.50 less if we had made them build a footlong with different toppings on each half and that does not make sense and I am sure is not company policy.

You would have been charged less if you had ordered something else. The example of ordering 4 individual pints of beer & being charged more than a 4-pint jug is an excellent 1, only to make it more comparable to your situation you'd have to have asked for 2 different types of booze with a lager top in 2 of them.

You ordered it wrong, stop fking crying. I can imagine your girlfriend was really impressed with you:

"Andy took me to Subway before"
"Any good?"
"Yeah, the food was nice but he went fking apest because the dozy bd ordered wrong & was charged more than if he'd made it clear he was trying to save some pennies. Made an unholy show of us both, said he was going to tell his internet mates about it & everything"

Edited by Cupid Stunt on Tuesday 4th May 10:12

Your analogy is reasonable but doesn't hold up. Are you honestly saying that if you ordered 4 pints of the SAME beer (BMT = same sandwich) then after they'd been poured asked the barperson to empty them into a pitcher and charge you less that they'd refuse? They'd say "no, no, no you ordered 4 separate pints"?

Which bit of "It was two separate sandwiches" are you misunderstanding?

You asked for, and got, 2 sandwiches with different fillings, wrapped in 2 separate paper sheets with 2 separate napkins in 2 separate bags.

God help us if you actually grow a brain.

If we had got her to cut the bread at the end of the process after having got her to put the toppings on differently either side of the footlong we would STILL have got "2 sandwiches with different fillings, wrapped in 2 separate paper sheets with 2 separate napkins in 2 separate bags" and been charged less. My only point was that that does not make sense.

Edited by andr3w on Tuesday 4th May 18:37

[andr3w]

escargot said:

On the odd occasion I have eaten a subway foot long it has NEVER been wrapped as two sandwiches.

You are wrong.

And stupid.

Well duh if you're sharing it with another person and you ask to get it wrapped separately then it would be.

[andr3w]

KaraK you must live in a really unfriendly part of the world. Making an order is not an exam, of course they would change it to a meal, this is getting silly - you are allowed to agree with me, it won't make you a pariah to the rest of the herd.

[andr3w]

Dimski said:

andr3w said:

escargot said:

andr3w said:

Cupid Stunt said:

andr3w said:

Regardless of what you think of the thread, we would have been charged £1.50 less if we had made them build a footlong with different toppings on each half and that does not make sense and I am sure is not company policy.

You would have been charged less if you had ordered something else. The example of ordering 4 individual pints of beer & being charged more than a 4-pint jug is an excellent 1, only to make it more comparable to your situation you'd have to have asked for 2 different types of booze with a lager top in 2 of them.

You ordered it wrong, stop fking crying. I can imagine your girlfriend was really impressed with you:

"Andy took me to Subway before"
"Any good?"
"Yeah, the food was nice but he went fking apest because the dozy bd ordered wrong & was charged more than if he'd made it clear he was trying to save some pennies. Made an unholy show of us both, said he was going to tell his internet mates about it & everything"

Edited by Cupid Stunt on Tuesday 4th May 10:12

Your analogy is reasonable but doesn't hold up. Are you honestly saying that if you ordered 4 pints of the SAME beer (BMT = same sandwich) then after they'd been poured asked the barperson to empty them into a pitcher and charge you less that they'd refuse? They'd say "no, no, no you ordered 4 separate pints"?

Which bit of "It was two separate sandwiches" are you misunderstanding?

You asked for, and got, 2 sandwiches with different fillings, wrapped in 2 separate paper sheets with 2 separate napkins in 2 separate bags.

God help us if you actually grow a brain.

If we had got her to cut the bread at the end of the process after having got her to put the toppings on differently either side of the footlong we would STILL have got "2 sandwiches with different fillings, wrapped in 2 separate paper sheets with 2 separate napkins in 2 separate bags" and been charged less. My only point was that that does not make sense.

Edited by andr3w on Tuesday 4th May 18:37

Your opinion is that it doesn't make sense.

Everyone else thinks it does make sense. Two individually wrapped sandwiches, with different fillings = two subs.

I think we all agree that if you had asked for a footlong cut in two, that is one sandwich.

However, you're still missing the major point, which is, EVERYONE thinks it ludicrous to complain, kick up a fuss, and start an internet thread about a minor incident which did total damage of £1.50. The fact that we also think you're wrong is just an added bonus.

I actually went to work this morning expecting to come home later and see the thread had vanished into obscurity. But, no, all the day the feeding frenzy continued. Why do people post on such a useless thread, then complain it's useless and complain it has got too long? Odd.

[andr3w]

Cara van Man said:

jesus wept. what a spazmo.

You have nothing of value to add and just use words that were last heard in primary school.

[andr3w]

Cara van Man said:

andr3w said:

Cara van Man said:

jesus wept. what a spazmo.

You have nothing of value to add and just use words that were last heard in primary school.

Only because that is where your education appears to have finished, Joey.

Well no for what it's worth I've got 2 degrees in computer science. But, you continue to judge someone's intellect based on a silly internet forum discussion. It really says something about people if they can't either stay out of a thread or have to come in making childish insults. Anyway, look back at the first page a couple of people agreed with me so I'm obviously not the only idiot here.

[andr3w]

Pothole said:

andr3w said:

Cara van Man said:

andr3w said:

Cara van Man said:

jesus wept. what a spazmo.

You have nothing of value to add and just use words that were last heard in primary school.

Only because that is where your education appears to have finished, Joey.

Well no for what it's worth I've got 2 degrees in computer science. But, you continue to judge someone's intellect based on a silly internet forum discussion. It really says something about people if they can't either stay out of a thread or have to come in making childish insults. Anyway, look back at the first page a couple of people agreed with me so I'm obviously not the only idiot here.

2 degrees and no idea when to just accept that the majority don't agree with you, it was a fairly unimportant point in the first place and you'd come out of it a lot better by just leaving it alone.

I have no problem with the majority of people not agreeing with me - truth isn't a popularity contest. I came on this afternoon to respond to some of the points made and give my objection at being labelled autistic, spazmo, pleb, knob jockey, idiot, stupid, troll etc.

[andr3w]

Cara van Man said:

andr3w said:

labelled autistic, spazmo, pleb, knob jockey, idiot, stupid, troll etc.

....all that and two degrees?

You're going places, son.

Your condescending responses are getting a bit boring

[andr3w]

br d said:

Cara van Man said:

andr3w said:

Cara van Man said:

andr3w said:

labelled autistic, spazmo, pleb, knob jockey, idiot, stupid, troll etc.

....all that and two degrees?

You're going places, son.

Your condescending responses are getting a bit boring

Don't post then. Don't read it. Don't answer. Don't make yourself look like the biggest wally this side of the equator by arguing the toss over whether it's one sandwich or two for the sake of £1.50.

All the time you carry on in this vain, I'll condescend to you like the burk you are.

This^^

Please andr3w, just stop. Save yourself!

Ok, I'm checking out of the thread. I don't think I am a berk but if that's what most people think then perhaps that is how I have come across. Anyway, hope to chat to some of you about less silly topics elsewhere on the forum.