Insurance company issue

[GC8]

ZOLLAR said:

How is AF to know when the letter is to be recieved?
They say that they gave notice of cancellation on the 20.11.2012 so the client was aware of the deadline, do you think it's not reasonable for them to contact AF again after that deadline?

I think that nailing your colours to their mast is a mistake.

With a little Googling you can find examples where people have contacted the insurer direct and the insurer have confirmed that it was all AFs doing.

Equally there are too many examples where the full premium paid up-front has been retained.

AF have real issues to address, I believe.

[masermartin]

Let me try to explain this again just for Zollar

this thread said:

AF ask Donna for proof of fesuvious's details.
Donna explains DVLA have them.
AF say this is fine, send them through when they arrive back from DVLA.
Donna proceeds to not worry, because she has been told not to worry by AF, that all will be fine so long as she sends them through when they arrive.
Donna is not informed of impending cancellation.
AF send cancellation, everyone scratches their heads a bit, this thread ensues.

Had it been made clear it was desperately urgent issue I am very sure all would have been done and contact would have been maintained.

But, nobody in the industry tells fibs or makes mistakes so I'm sure it's got to be the customer's fault somewhere along the line, right?

(To be fair, there is often more to the story than is revealed in these cases on here, but in this case it does look like a straight up cock up by AF.)

[John145]

ZOLLAR said:

Hilarious, how very witty of you..

So we have a situation where it's one word against another.
Personally If I knew that my insurer didn't have the required info to keep my policy active I'd be in touch with them everyday to keep them updated.

Frankly I fail to see exactly what AF have done wrong so far.

Maybe because you have a hand in the cookie jar.

[ZOLLAR]

Prof Prolapse said:

If they weren't guilty and these tapes were evidence of this, why pay out?

Avoid complaint, costs involved with escalating a complaint.
Also OP put AFs name in the spotlight they would haave to be seen to do something, unfortunately having an arguement with a client on the internet wouldn't help so in some cases it's just best to roll over.

[ZOLLAR]

John145 said:

Maybe because you have a hand in the cookie jar.

Not at all, I work for a different insurer so It would only benefit me to put people off AF but that's rather pointless and childish.

I'm just looking at it from someone who sees this action on a day to day basis but we'll just stick to the "All insurers are evil coporations" line shall we.

[ZOLLAR]

GC8 said:

ZOLLAR said:

How is AF to know when the letter is to be recieved?
They say that they gave notice of cancellation on the 20.11.2012 so the client was aware of the deadline, do you think it's not reasonable for them to contact AF again after that deadline?

I think that nailing your colours to their mast is a mistake.

With a little Googling you can find examples where people have contacted the insurer direct and the insurer have confirmed that it was all AFs doing.

Equally there are too many examples where the full premium paid up-front has been retained.

AF have real issues to address, I believe.

Possibly, but that's not for me to comment on as I've not seen the other issues.

[masermartin]

ZOLLAR said:

Possibly, but that's not for me to comment on as I've not seen the other issues.

And are instead treating this as the isolated incident that it is very much not.

[ZOLLAR]

masermartin said:

Let me try to explain this again just for Zollar

this thread said:

AF ask Donna for proof of fesuvious's details.
Donna explains DVLA have them.
AF say this is fine, send them through when they arrive back from DVLA.
Donna proceeds to not worry, because she has been told not to worry by AF, that all will be fine so long as she sends them through when they arrive.
Donna is not informed of impending cancellation.
AF send cancellation, everyone scratches their heads a bit, this thread ensues.

Had it been made clear it was desperately urgent issue I am very sure all would have been done and contact would have been maintained.

But, nobody in the industry tells fibs or makes mistakes so I'm sure it's got to be the customer's fault somewhere along the line, right?

(To be fair, there is often more to the story than is revealed in these cases on here, but in this case it does look like a straight up cock up by AF.)

Good brief explanation thank you.
It seems the crux of it was whether the statement of "Notice of cancellation will be sent on the 20.11.2012" was actually said or not.

[ZOLLAR]

masermartin said:

ZOLLAR said:

Possibly, but that's not for me to comment on as I've not seen the other issues.

And are instead treating this as the isolated incident that it is very much not.

I like to deal with one issue at a time other wise it gets far too complicated.

[masermartin]

ZOLLAR said:

masermartin said:

ZOLLAR said:

Possibly, but that's not for me to comment on as I've not seen the other issues.

And are instead treating this as the isolated incident that it is very much not.

I like to deal with one issue at a time other wise it gets far too complicated.

I understand, but you risk missing the big picture and the trends that are emerging.

[Sexual Chocolate]

I had the exact same thing happen. The insurance ran out just after we moved house. My own fault really I should have realised that moving house would cause me trouble. When we renewed they put our insurnace with another company to apparently save us £1.00. Again my own fault. I just wanted to renew I didn't want a new quote and I didn't ask for it. The person just kind of did it. So we send our licence off to the dvla and before you know it insurance cancelled and £108 removed from my account as well as the DD just because I couldn't send them my licence in the time frame they wanted even though we have had insurance off them for the past 3 years. Cheers AF.

[John145]

And how about the theft of the Op's money? If had he "rolled over" and not complained incessantly they'd still have their ill-gotten gains.

[750turbo]

Zollar, I enjoy your well informed posts, but give the OP his moment of glory.

Please.

[ZOLLAR]

masermartin said:

I understand, but you risk missing the big picture and the trends that are emerging.

Very true, however that's AF problem not mine, I suppose there are benefits to bring issues like this to public fora.
Perhaps if AF have made mistakes they'll try to rectify them now.

[ZOLLAR]

750turbo said:

Zollar, I enjoy your well informed posts, but give the OP his moment of glory.

Please.

Agreed, at the very least OP I'm glad this is sorted for you.
Nothing worse than unneeded stress.
I'll bow out now, have a good evening.

[GC8]

Sexual Chocolate said:

I had the exact same thing happen. The insurance ran out just after we moved house. My own fault really I should have realised that moving house would cause me trouble. When we renewed they put our insurnace with another company to apparently save us £1.00. Again my own fault. I just wanted to renew I didn't want a new quote and I didn't ask for it. The person just kind of did it. So we send our licence off to the dvla and before you know it insurance cancelled and £108 removed from my account as well as the DD just because I couldn't send them my licence in the time frame they wanted even though we have had insurance off them for the past 3 years. Cheers AF.

Direct Debit guarantee, hoik the money vack and complain. Eight weeks after you complain you can take it to the ombudsman, prsuming that they continue to fudge the matter.

After sufficient complaints theyll have to stop this sharp practice.

[GG89]

I don't understand why PH still let these shysters advertise on here. I hate to think the amount of other people they have st on from a high height and got away with it. I doubt it would be rectified as soon (if at all) if it wasn't for the OP bringing the story here.

[GC8]

If at all. *nods*

[irocfan]

still haven't gotten a reply on their blatant dishonesty on the "10% discount" to PH/A.N.Other car club member....

[All that jazz]

GG89 said:

I don't understand why PH still let these shysters advertise on here. I hate to think the amount of other people they have st on from a high height and got away with it. I doubt it would be rectified as soon (if at all) if it wasn't for the OP bringing the story here.

Where is Mr. Garlick to comment on this? Or is he too frightened of losing his beer fund by kicking them off and having some morals? It would appear that any old bunch of crooks can advertise on here if the £££ is right. Poor form, PH.