New car handover with Audi

New car handover with Audi

Author
Discussion

Butter Face

30,477 posts

162 months

Sunday 12th July 2015
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So, OP, What's the story.

swisstoni

17,178 posts

281 months

Sunday 12th July 2015
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OP probably still going through the SMART protection insurance options.

bqf

2,233 posts

173 months

Sunday 12th July 2015
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I once bought an approved used Audi 80 from a main dealer in Wiltshire.

When I collected the car, there was a nice bottle of red and a bouquet of flowers on the back seat. 'something for you and your wife to enjoy sir', said salesman.

I explained I was a closet homosexual and my wife was an alcoholic, so the gifts were great.

Loved that car

petop

2,144 posts

168 months

Sunday 12th July 2015
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Bought my Aston Martin last year from the Works dealership. Arrived, car was outside the main entrance. Obviously AM dealers dont have every single space jammed with used cars so plenty of space around it. Went in, spoke to the nice lady to say i was here to pick my car up. Salesman i was in contact with over email (i bought it whilst i was abroad) offered me coffee and then a quick tour around the workshop and the Heritage area (Prince Charles has his serviced there). Spent a hour looking around, then another coffee whilst i tried to pay for the thing on my Debit card even though i had pre-arranged with bank. Few phone calls later im sat in it, quick show-around and a point out that in the boot is a bunch of flowers for the missus and off i went.
Aftersales has been excellent to the point that when it went off for a service they kept it for me for 2 months whilst i was abroad again.

Rick1.8t

1,463 posts

181 months

Sunday 12th July 2015
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petop said:
Bought my Aston Martin last year from the Works dealership. Arrived, car was outside the main entrance. Obviously AM dealers dont have every single space jammed with used cars so plenty of space around it. Went in, spoke to the nice lady to say i was here to pick my car up. Salesman i was in contact with over email (i bought it whilst i was abroad) offered me coffee and then a quick tour around the workshop and the Heritage area (Prince Charles has his serviced there). Spent a hour looking around, then another coffee whilst i tried to pay for the thing on my Debit card even though i had pre-arranged with bank. Few phone calls later im sat in it, quick show-around and a point out that in the boot is a bunch of flowers for the missus and off i went.
Aftersales has been excellent to the point that when it went off for a service they kept it for me for 2 months whilst i was abroad again.
That sounds exactly the way you would want to be treated when collecting such a car, or any car for that matter, barring the tour of course as its not applicable to most dealerships

The table cloth / clapping / announcement board stuff is perfect for the many wanna be celebrities collecting their freshly pcp'd white generic german diesels though.

I actually think I would want to run away forever if anybody clapped at me for buying a new car!

We are all different though and some people must like it or i suppose they wouldnt bother.

Krupp Stahl

212 posts

130 months

Sunday 12th July 2015
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That looks teeth-grittingly awful.

I like to think that the the OP would stand there, face flushed deep purple just staring at the sales rep deadpan and speechless with a look of resentment and hatred in his eyes, until he finally just ran out of patience, whipped the fob out of the latter's hand, climbed in and drove out straight through the dealership glass frontage never to be seen again. And if he could leave two black rubber scorch marks on the polished showroom floor, all the better.

Absolutely diabolical.

Rick101

6,972 posts

152 months

Sunday 12th July 2015
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You get to ACTUALLY drive out of the showroom!
Amazingrolleyes

Rick101

6,972 posts

152 months

Sunday 12th July 2015
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Mr Tidy said:
can't remember why but he had to wait for his colleague to get off the landline as "his mobile had no credit".
I don't believe that. Every sales 'exec' on here earns 80k plus.

PeterT24

Original Poster:

26 posts

154 months

Monday 13th July 2015
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So we colected the car on Friday.

It was very cringworthy but the misses liked it. No pressure selling of paint protection or insurances. Gap was given with the car when we bought it, so no worries there.

after a few bits of paper work were signed we headed to the handover bay and were shown the car. While The o/h was given the chat about how to open the door i looked around the car and to be honest i was very surprised at how well it was prepared. the last new car i bought was a corsa in 2011 and it was in horrible condition, polish residue everywhere. but the Audi was perfect.
After a few limp handshakes she drove the car out the bay.

I must admit i was very happy with Edinburgh Audi and it was alot better than the horror stories i have herd.


dazwalsh

6,095 posts

143 months

Monday 13th July 2015
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Perfect handover would be rock up, someone fetches the car round and lets you examine it whilst they go make a brew, once happy and all questions asked, sit down sign the paperwork, handshake, away you go. bonus for free mats, a tank of fuel some bubbly and flowers but suppose that only depends on how much money they have rinsed you for.

Not sure if done on every kia car but mum was given a free detailing pack on handover, with a whole array of autoglym stuff in a zip up case with some sponges and leathers. This was a bottom of the range kia venga which she has not even bothered to clean since she got it.


geeks

9,243 posts

141 months

Monday 13th July 2015
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bqf said:
I once bought an approved used Audi 80 from a main dealer in Wiltshire.

When I collected the car, there was a nice bottle of red and a bouquet of flowers on the back seat. 'something for you and your wife to enjoy sir', said salesman.

I explained I was a closet homosexual and my wife was an alcoholic, so the gifts were great.

Loved that car
hehehehehehe

WCZ

10,567 posts

196 months

Monday 13th July 2015
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PeterT24 said:
So we colected the car on Friday.

It was very cringworthy but the misses liked it. No pressure selling of paint protection or insurances. Gap was given with the car when we bought it, so no worries there.

after a few bits of paper work were signed we headed to the handover bay and were shown the car. While The o/h was given the chat about how to open the door i looked around the car and to be honest i was very surprised at how well it was prepared. the last new car i bought was a corsa in 2011 and it was in horrible condition, polish residue everywhere. but the Audi was perfect.
After a few limp handshakes she drove the car out the bay.

I must admit i was very happy with Edinburgh Audi and it was alot better than the horror stories i have herd.
what was the surprise ?
this has been an anti climax frown

Bungleaio

6,340 posts

204 months

Monday 13th July 2015
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bitchstewie

51,947 posts

212 months

Monday 13th July 2015
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PeterT24 said:
So we colected the car on Friday.

It was very cringworthy but the misses liked it. No pressure selling of paint protection or insurances. Gap was given with the car when we bought it, so no worries there.

after a few bits of paper work were signed we headed to the handover bay and were shown the car. While The o/h was given the chat about how to open the door i looked around the car and to be honest i was very surprised at how well it was prepared. the last new car i bought was a corsa in 2011 and it was in horrible condition, polish residue everywhere. but the Audi was perfect.
After a few limp handshakes she drove the car out the bay.

I must admit i was very happy with Edinburgh Audi and it was alot better than the horror stories i have herd.
Sounds fine tbh. I had similar when I picked up a Porsche 10 years back - ignore the cringe factor and look outside - if it's chucking it down like it is today do you want to be driving off in £20-40k worth of car when you can't even check for any damage?

Any cheering and weird st like that and yes I'd just want the ground to swallow up, but there is a practical side to it.

Sheepshanks

33,039 posts

121 months

Monday 13th July 2015
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dazwalsh said:
Not sure if done on every kia car but mum was given a free detailing pack on handover, with a whole array of autoglym stuff in a zip up case with some sponges and leathers. This was a bottom of the range kia venga which she has not even bothered to clean since she got it.
She probably bought (whether she realised it or not) AutoGlym's Lifeshine.

Joeguard1990

1,185 posts

128 months

Monday 13th July 2015
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Wait... they actually do this sh*t for people leasing cars?
How shallow can you get?
Fair enough if you've splashed out i'd want a celebration as well!

k-ink

9,070 posts

181 months

Monday 13th July 2015
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Joeguard1990 said:
Wait... they actually do this sh*t for people leasing cars?
How shallow can you get?
Fair enough if you've splashed out i'd want a celebration as well!
Seems very odd doesn't it! I guess the glitter distracts many from the fact they are just paying for depreciation on someone else's car.


Limpet

6,354 posts

163 months

Monday 13th July 2015
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We bought a 2 yr old MX-5 from a Mazda dealer, and the weather was predictably awful when we collected it. They'd brought it into the showroom for handover so that we didn't get wet while we inspected the car, and while they showed us how the roof worked. It meant Mrs Limpet also got to drive it out of the showroom which she quite enjoyed.

The names on the plaque at the entrance were a bit unnecessary, but a bit of theatre when you pick up a five figure purchase isn't unpleasant, as long as it's fairly subtle.

DottyMR2

478 posts

129 months

Monday 13th July 2015
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BorkFactor said:
It is just a bit of fun, I really don't see the issue. At least they are trying to make an effort for their customers!
If only they made as much effort at their service desk and with their mechanics!

I thought they included a tub of KY at handover, "sir will be needing this come service time".

PeterT24

Original Poster:

26 posts

154 months

Monday 13th July 2015
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WCZ said:
what was the surprise ?
this has been an anti climax frown


There was a full tank of fuel. haha

That was a big surprise