New car painted wrong colour

New car painted wrong colour

Author
Discussion

rkwm1

Original Poster:

1,478 posts

104 months

Thursday 12th January 2017
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What can i say, you guys i really selling me the idea of a respray!

Venturist

3,472 posts

197 months

Thursday 12th January 2017
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rkwm1 said:
I don't like the idea of it been disassembled and the reassembled. I have had friends who have had fully resprays and although the paint job was fantastic their cars always seem to have problems with random rattles.
Bodyshop, yes. By the manufacturer at the factory (or Works Service type place), you'd probably get it back better than new.

TooMany2cvs

29,008 posts

128 months

Thursday 12th January 2017
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rkwm1 said:
What can i say, you guys i really selling me the idea of a respray!
Have they actually offered that...?

If you're thinking of going that route (assuming it gets offered), then you might like to make VERY sure whether it was an AM or dealer cock-up. Because if the dealer ordered the wrong thing, then a colour-change would almost certainly be done by the dealer's bodyshop, not taken back to the factory. I'm not saying the dealer's bodyshop aren't good, but...

KTF

9,855 posts

152 months

Thursday 12th January 2017
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Assuming we are talking about an AM then they have a works service so in theory could strip it down and respray it.

Whether they will or not is another question...

aeropilot

34,994 posts

229 months

Thursday 12th January 2017
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TooMany2cvs said:
rkwm1 said:
What can i say, you guys i really selling me the idea of a respray!
Have they actually offered that...?

If you're thinking of going that route (assuming it gets offered), then you might like to make VERY sure whether it was an AM or dealer cock-up. Because if the dealer ordered the wrong thing, then a colour-change would almost certainly be done by the dealer's bodyshop, not taken back to the factory. I'm not saying the dealer's bodyshop aren't good, but...
Exactly.

I'd accept the car being stripped back at the factory or at Works Service, and repainted, and importantly, a restamped paint code tag or whatever AM use on modern cars, to prove its the factory paint when selling on etc.
BUT, if its a dealer bodyshop job as its a dealer cock-up and they have to foot the bill (which means not back at factory as they will want job done on the cheap) then I'd not want that, and would go for non-acceptance or take car and sell it on, if you are genuinely not going to make a loss on the car...or accept and keep it as is?

Cold

15,299 posts

92 months

Thursday 12th January 2017
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Will the dealer or manufacture really be willing to offer such an expensive solution? Won't they just give back the deposit to the OP?

em177

3,136 posts

166 months

Thursday 12th January 2017
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Cold said:
Will the dealer or manufacture really be willing to offer such an expensive solution? Won't they just give back the deposit to the OP?
As stated I'd be amazed if they say anything other than 'apologies, but you can either have the car as is or fk off' and they'll await the phone ringing off the hook tomorrow morning with other people wanting it.

raceboy

13,152 posts

282 months

Thursday 12th January 2017
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rkwm1 said:
Re spraying is not a option for me. As i said earlier i want a totally original car as it was built and painted.
Just playing devils advocate, but what if AM had spotted the wrong paint code at final inspection and sorted it without the customer being any the wiser, just a call from the dealer to say the cars been delayed a week or two due to a 'supplier part issue'. scratchchin

KTF

9,855 posts

152 months

Thursday 12th January 2017
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Lots of cars get refinished before they reach the customer and they are never aware.

Neil1300r

5,489 posts

180 months

Thursday 12th January 2017
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rkwm1 said:
I don't like the idea of it been disassembled and the reassembled. I have had friends who have had fully resprays and although the paint job was fantastic their cars always seem to have problems with random rattles.
Random rattles? You've not owned an Aston before then! wink A lot of the GT8 owners went to the factory to see their cars being built on the production line. If you can get the dealer to arrange a visit (Iknow your car is built, but you can see others on the line) you will see that the body is designed to be bolted on / off. So, if they want to AM or the dealsership can have it repainted reasonably easily. - The GT8 makes it more difficult with the wings / aero but all of those unbolt to.

rkwm1

Original Poster:

1,478 posts

104 months

Thursday 12th January 2017
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raceboy said:
Just playing devils advocate, but what if AM had spotted the wrong paint code at final inspection and sorted it without the customer being any the wiser, just a call from the dealer to say the cars been delayed a week or two due to a 'supplier part issue'. scratchchin
What you don't know doesn't hurt you

edo

16,699 posts

267 months

Thursday 12th January 2017
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rkwm1 said:
What can i say, you guys i really selling me the idea of a respray!
Assume joking.

One thought - was there any list price attached to the colour you ordered? Is so you could ask for that back as a start.

Assuming they wont build you another, and Silver isnt any less exciting than grey, I'd take it, use for a while and sell for a premium.


Ahbefive

11,657 posts

174 months

Thursday 12th January 2017
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Cold said:
Will the dealer or manufacture really be willing to offer such an expensive solution? Won't they just give back the deposit to the OP?
I doubt very much that this car will be getting repainted.

I'd be very surprised if its not a case of take it or leave it.

HedgeyGedgey

1,282 posts

96 months

Thursday 12th January 2017
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rkwm1 said:
HedgeyGedgey said:
It shouldn't matter what car the OP ordered, high value or not. The manufacturer should right the problem. Whether it'd be to destroy the car and build another to the correct order specs or pay for an approved bodyshop to paint the car in the correct colour
Totally agree. it doesn't matter if its 10k or 100k you should get what you have ordered.
This is my point, a car is the second most expensive possession someone owns after a roof over their head. You'd want it to be right, it's still a significant amount of money to anyone

TooMany2cvs

29,008 posts

128 months

Thursday 12th January 2017
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Neil1300r said:
A lot of the GT8 owners went to the factory to see their cars being built on the production line.
Ooh, that could have made for an interesting moment.

"What do you mean, this is my car? My car's not that colour. STOP WORK, GUYS!"

mackay45

832 posts

173 months

Thursday 12th January 2017
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rkwm1 said:
I personally have no problem with flippers. If they are in the know and are able secure a car fair play to them.

As i could have made 20k off the GT4 when i got it and still own it 16 months and have no plans to sell anytime soon,it probably makes me the no.1 flipper around. banghead

Edited by rkwm1 on Thursday 12th January 15:01
Fair play, sorry for my slightly unnecessary comments in that case! Hope the situation with your new car gets sorted with an outcome you're happy with. My advice would be to try and forget about the colour issue, take delivery and enjoy what sounds like an amazing car (if the GT8 guesses are correct!). It's probably the kind of car that after a few drives you'll forget altogether about the colour issues!

raceboy

13,152 posts

282 months

Thursday 12th January 2017
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Wouldn't be happy but it's such a special set of circumstances I can't see there being a straight forward fix.
Would like to see just how many shades away the 2 colours are, I'm currently looking at early V8V's and have all on telling the difference between Tungsten, Meteorite, and Mercury. paperbag

cayman-black

12,712 posts

218 months

Thursday 12th January 2017
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TooMany2cvs said:
So "wrong finish" rather than "messed finish".

It really can't be hard for the dealer to come up with the order form or confirmation, and see what actually got ordered. But I guess the OP saw that at the time of order, right...?

Still, it's kinda academic, because it won't change the situation.
The only GT8 with the OP's name on is this one. He can have this one, or he can have his money back. Choose.
I fear this is the most likely outcome.

FiF

44,386 posts

253 months

Thursday 12th January 2017
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Great sympathy with the OP, and also sympathy with the reluctance to have the vehicle stripped, full colour change and rebuilt.

Just to go off at a tangent, in a way it's a similar situation to the Discovery Sport B pillar random rattle in hot weather. If the bits of trim off and a bit of Manchester screwdriver doesn't work, then the official solution is apparently to strip the car, drill out the faulty welds, and rebuild it. If an owner says they aren't happy with that solution then they get their money back. Which is what I would choose.

But that's not the situation of the OP and I genuinely don't know what I would do in this situation. Easy to say, try and see what you can get out of them and take the car, but this is a bit special that few of us can actually relate to, if we are totally honest.

anonymous-user

56 months

Thursday 12th January 2017
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eybic said:
What financial loss have you incurred? You said you want the car so it's not like you were going to sell it on straight away anyway?? A manufacturer isn't liable for resale values.
Why wouldn't the dealer be though?

Day 1 you contract to buy something for price X, delivery on day 180.

Day 180 the something is worth 1.5X. Seller doesn't deliver though. Why aren't you entitled to the value of what ought to have been delivered to you? Pretty standard sale of goods damages claim.

The fact that the OP says that the deal sort of precluded onward sales as soon as the car is delivered doesn't affect the car's value; and if the deal was that the OP had wait another 180 days before being able to sell, he could say his loss is the value of the car on that date (whether 2X or 1.1X or whatever).