Can I reject my car?
Discussion
MondeoMan1981 said:
but I'd be concerned with it sitting for 3 months - although some cars can sit around much longer!
Would the OP's car be sitting at the dealer or his driveway for 3 months? If the dealer, I'd be concerned it won't be sitting around...i.e. being used as a loaner for other customers. 
SpeckledJim- I mean cycle the ignition after 1 or 2 tries it will start and go into gear
Mondeo Man- I haven't had a guarantee that it is the software that's at fault, the service department thinks that this is the case. As you say I'm concerned with it sitting for 3 months too.
Muzzer- They've given me a Z4 which as nice as it is, it's not practical as the 5 series is my family car. I have this until Wednesday/Thursday when BMW UK supposedly will supply me with a vehicle, however, the dealer does not know if they can supply a like for like vehicle.
MP3 manager- The car will be sitting at the dealers yard for the 3 months until the software becomes available.
Mondeo Man- I haven't had a guarantee that it is the software that's at fault, the service department thinks that this is the case. As you say I'm concerned with it sitting for 3 months too.
Muzzer- They've given me a Z4 which as nice as it is, it's not practical as the 5 series is my family car. I have this until Wednesday/Thursday when BMW UK supposedly will supply me with a vehicle, however, the dealer does not know if they can supply a like for like vehicle.
MP3 manager- The car will be sitting at the dealers yard for the 3 months until the software becomes available.
Yadizzle1 said:
I've been offered a car for three months by the dealer until mine is fixed which is great
Is it okay to leave a car sitting for three months?
and finally
I did want to chop it in for either a 528i or a 530d but I guess I won't be able to while I'm borrowing a car from the dealers.
Hurrah. Where is it sitting? 3 months is fine, I'd just run it once a week and keep it on a trickle charger. Is it okay to leave a car sitting for three months?
and finally
I did want to chop it in for either a 528i or a 530d but I guess I won't be able to while I'm borrowing a car from the dealers.
You put 3 months mileage on their car, so I'd be ok with this so long as replacement is as good or better.
mp3manager said:
MondeoMan1981 said:
but I'd be concerned with it sitting for 3 months - although some cars can sit around much longer!
Would the OP's car be sitting at the dealer or his driveway for 3 months? If the dealer, I'd be concerned it won't be sitting around...i.e. being used as a loaner for other customers. Really?
SpeckledJim said:
Really? I mean really? You think a BMW Franchised dealer will use a customer's car as a loan car?
Really?
Yes really! Are you that naive??Really?
Having worked as an car transporter driver in the past, I have seen many dubious things that the dealers get up to, 'prestige' or not makes no difference.
YMMV
I've just been told that BMW won't allow me to reject the vehicle until they've been given a chance to resolve the error. I've also been told that I will be supplied with a brand new 5 series of a "high specification" which is nice.
I'm not quite sure I'll want my car back after 3 months of sitting about, but have been told that it should be fine to p'ex it for another vehicle.
So far so good, hopefully they'll keep their word and let me get a 528
I'm not quite sure I'll want my car back after 3 months of sitting about, but have been told that it should be fine to p'ex it for another vehicle.
So far so good, hopefully they'll keep their word and let me get a 528
I had a similar issue with my new 320d 8sp auto after a few thousand miles.
It began as an intermittent lumpy idle which was diagnosed as a faulty fuel rail pressure sensor. They replaced it and it did it again. They tried again and still no luck. At this stage that's when it went into limp mode with this message:
It took me another attempt and the insistence that the Master Tech oversee the work before they finally fitted the part correctly. It may be something totally unrelated but I know that they said this part was difficult to install. It's been fine since.
I know a PUMA case was established over it but of course I never got any feedback at all.
Let us know what happens and if you need any further info.
It began as an intermittent lumpy idle which was diagnosed as a faulty fuel rail pressure sensor. They replaced it and it did it again. They tried again and still no luck. At this stage that's when it went into limp mode with this message:
It took me another attempt and the insistence that the Master Tech oversee the work before they finally fitted the part correctly. It may be something totally unrelated but I know that they said this part was difficult to install. It's been fine since.
I know a PUMA case was established over it but of course I never got any feedback at all.
Let us know what happens and if you need any further info.
SpeckledJim said:
Really? I mean really? You think a BMW Franchised dealer will use a customer's car as a loan car?
Really?
A few years ago my Audi was in for service , when I went to collect it I couldn't see it , a few minutes later a service bod got out of it with some VW badged part boxes , they had been a couple of miles away collecting parts.Really?
I wasn't particularly happy about it but decided not to make a fuss.
Yadizzle1 said:
I've just been told that BMW won't allow me to reject the vehicle until they've been given a chance to resolve the error. I've also been told that I will be supplied with a brand new 5 series of a "high specification" which is nice.
I'm not quite sure I'll want my car back after 3 months of sitting about, but have been told that it should be fine to p'ex it for another vehicle.
So far so good, hopefully they'll keep their word and let me get a 528
I wouldn't worry about it sitting around, most cars are after they have been manufactured.I'm not quite sure I'll want my car back after 3 months of sitting about, but have been told that it should be fine to p'ex it for another vehicle.
So far so good, hopefully they'll keep their word and let me get a 528
I would get then to commit in writing, what they feel a reasonable time period is after which you are free to reject
Software bugs can be very hard to fix and having an agreed time scale gives you the knowledge that after a certain period, you can walk
Pferdestarke said:
I had a similar issue with my new 320d 8sp auto after a few thousand miles.
It began as an intermittent lumpy idle which was diagnosed as a faulty fuel rail pressure sensor. They replaced it and it did it again. They tried again and still no luck. At this stage that's when it went into limp mode with this message:
It took me another attempt and the insistence that the Master Tech oversee the work before they finally fitted the part correctly. It may be something totally unrelated but I know that they said this part was difficult to install. It's been fine since.
I know a PUMA case was established over it but of course I never got any feedback at all.
Let us know what happens and if you need any further info.
Hi Pfederstake, I appreciate the help It began as an intermittent lumpy idle which was diagnosed as a faulty fuel rail pressure sensor. They replaced it and it did it again. They tried again and still no luck. At this stage that's when it went into limp mode with this message:
It took me another attempt and the insistence that the Master Tech oversee the work before they finally fitted the part correctly. It may be something totally unrelated but I know that they said this part was difficult to install. It's been fine since.
I know a PUMA case was established over it but of course I never got any feedback at all.
Let us know what happens and if you need any further info.
My car doesn't have any noticeable physical problems, it idles and drives just fine as far as I'm aware, so I do believe that it's a software problem.
Yadizzle1 said:
So far so good, hopefully they'll keep their word and let me get a 528
Alarm bells ringing here. They don't fix the car, you demand p/ex, they agree and you've just stumped for 3 months depreciation.If you want to go this way I'd get some assurance of the p/ex price otherwise they can offer you a p/ex of pretty much any price.
"We'll offer you x for your car"
"But I've hardly driven it! I want y"
"Sorry sir, no can do"
They know you won't want the car with a defect, got you over a barrel.
If you want a 528 or 530 I'd look to do a deal now, rather than have your car sat around for three months and run the risk of it not being fixed when the software update is available. If you like the loan car, call them up and say you'd like to keep that and go from there....
edo said:
Hurrah. Where is it sitting? 3 months is fine, I'd just run it once a week and keep it on a trickle charger.
You put 3 months mileage on their car, so I'd be ok with this so long as replacement is as good or better.
The car will be stored underground apparently, according to my dealers its where they keep their new cars. I've been told the car will be maintained and will be fully fixed/ready when I come to pick it up after repair. You put 3 months mileage on their car, so I'd be ok with this so long as replacement is as good or better.
I've been told my replacement car will be a "high specification" brand new 5 series which is pretty great on BMW's part. I'm quite pleased with how quickly this was all resolved, my dealer has been really great so far, I'm hoping it will continue that way!
I've also been told that there shouldn't be any issue with p'ex the 520d for a 528i while the 520d is being repaired.
Crafty_ said:
Alarm bells ringing here. They don't fix the car, you demand p/ex, they agree and you've just stumped for 3 months depreciation.
If you want to go this way I'd get some assurance of the p/ex price otherwise they can offer you a p/ex of pretty much any price.
"We'll offer you x for your car"
"But I've hardly driven it! I want y"
"Sorry sir, no can do"
They know you won't want the car with a defect, got you over a barrel.
If you want a 528 or 530 I'd look to do a deal now, rather than have your car sat around for three months and run the risk of it not being fixed when the software update is available. If you like the loan car, call them up and say you'd like to keep that and go from there....
Yep, I'm planning to do a deal when I go to pick up the courtesy vehicle. All I know is that I'm pretty sure I don't want my car back after it's been sitting around for 3 months out of my care.If you want to go this way I'd get some assurance of the p/ex price otherwise they can offer you a p/ex of pretty much any price.
"We'll offer you x for your car"
"But I've hardly driven it! I want y"
"Sorry sir, no can do"
They know you won't want the car with a defect, got you over a barrel.
If you want a 528 or 530 I'd look to do a deal now, rather than have your car sat around for three months and run the risk of it not being fixed when the software update is available. If you like the loan car, call them up and say you'd like to keep that and go from there....
15 years ago I had BMW take back a 12 month old 3 series for full purchase price due to a fault they could not remedy.
Personally I would NOT accept 3 month delay in fixing the problem.
You need to complain harder !
To get them to take the problem seriously:
1) I managed to empty an entire showroom of potential customers by interrupting the salesman's patter with "just to let you know, here's the kind of problems you might experience with your car" and give them the business card of the local MB dealership
2) I refused to discuss or negotiate in the dealer's office. All discussions had to take place on the showroom floor. And I involved other customers (!!!!) And boy did my voice get loud (no expeltives, just a few notches louder to allow other customers and staff to hear) when they weren't agreeing with me.
3) I agreed an action plan for resolution that basically took the problems up different levels of technical expertise every couple of days: local dealer had two days to resolve before it went to area technician, who then had two days before it went up to country technical experts, then on to factory.
But the real thing that got them serious was when I asked the question "am I being reasonable?" / "is is reasonable that?"
In your case, three months to perhaps fix or perhaps not fix a problem does not sound reasonable.
Get formal with them and help them understand the 3 Rs: Reliably Fix; Replace; Refund. Tell them that it's reasonable that they have two weeks to decide which of those they want to do.
Personally I would NOT accept 3 month delay in fixing the problem.
You need to complain harder !
To get them to take the problem seriously:
1) I managed to empty an entire showroom of potential customers by interrupting the salesman's patter with "just to let you know, here's the kind of problems you might experience with your car" and give them the business card of the local MB dealership
2) I refused to discuss or negotiate in the dealer's office. All discussions had to take place on the showroom floor. And I involved other customers (!!!!) And boy did my voice get loud (no expeltives, just a few notches louder to allow other customers and staff to hear) when they weren't agreeing with me.
3) I agreed an action plan for resolution that basically took the problems up different levels of technical expertise every couple of days: local dealer had two days to resolve before it went to area technician, who then had two days before it went up to country technical experts, then on to factory.
But the real thing that got them serious was when I asked the question "am I being reasonable?" / "is is reasonable that?"
In your case, three months to perhaps fix or perhaps not fix a problem does not sound reasonable.
Get formal with them and help them understand the 3 Rs: Reliably Fix; Replace; Refund. Tell them that it's reasonable that they have two weeks to decide which of those they want to do.
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